Debit card/credit card fraud is in steep decline as a concern for retailers, proving that anti-fraud and cybersecurity programs really do work. But like the many-headed Hydra from Greek mythology, cybercrime seems to sprout two new nefarious tactics for each one we mitigate. When it comes to retail, malicious actors are relentless, and we should expect…
Wayfair is prioritizing innovation across its organization, supported by technology providers like Toshiba Global Commerce Solutions. While at the National Retail Federation Big Show in New York City last week, Editor-in-Chief Joe Keenan spoke with Kevin O’Riordan, head of physical retail and supply chain engineering at Wayfair, and Fredrik Carlegren, vice president of marketing and communications at Toshiba Global Commerce Solutions. In…
The e-commerce sector is bracing itself for a challenging year as global economic slowdown, inflation, and interest rate hikes are dampening consumer spending. At the same time, online marketplaces are increasingly competitive and it becomes more difficult to win sales. For example, in 2020, Amazon.com saw an average of 3,700 new sellers join daily. However,…
The Home Depot is making technology investments to enhance an interconnected shopping journey for its customers. While at the National Retail Federation Big Show in New York City last week, Editor-in-Chief Joe Keenan spoke with Muzammil Akram, vice president of technology and store systems at The Home Depot, to learn more about the tools the home improvement retailer…
There’s much to be said for looking forward into the coming year, as opposed to looking back. After all, every new year comes with its own set of hopes, expectations and even promises. With that in mind, here are four New Year’s-inspired resolutions which every digital marketer should take to heart to make the most…
The 2022 shopping season, including coveted holiday sales, proved to be anything but typical for shoppers and retailers alike. Issues with rising inflation and tighter budgets, coupled with continued shipping challenges, gave way to new and interesting retail trends. Data from Quantum Metric shows that providing value at every step in the digital experience is…
In the wake of the pandemic, retailers need to create better online experiences or risk losing customers to competitors that can. However, these enhanced user experiences cannot come at the expense of lesser security. Those are some of the findings from a new study of more than 3,400 consumers worldwide about their login and account…
The sheer volume of online sales in recent years has taken the entire retail industry, from small businesses to global enterprises, by storm. The faster, more convenient channel makes it possible for consumers to shop anywhere, anytime. While holiday shopping and cyber sales draw peak traffic to sites throughout November and December — 59 percent of…
While the rapid rise of e-commerce has generated additional revenue for many retailers, it’s also brought additional challenges. The increased fraud risk and merchant liability for online transactions create a cautious environment filled with costly review processes, poor customer experiences, and lost sales. Merchant concerns are not unfounded, as global e-commerce fraud losses are projected…
In today’s retail environment, few things kill a sale and the customer experience (CX) more than software glitches and 404 error pages. Consumers expect seamless, personalized, on-demand digital solutions. In fact, 86 percent of customers say they would leave a brand after as few as two poor experiences, according to one 2022 study. The pressure…
