Technology

How AI and Automation Will Transform E-Commerce Operations
March 27, 2024 at 4:39 pm

Online retail and e-commerce providers are struggling to meet shopper expectations amidst ongoing inflation, higher costs and lingering supply chain woes. A new independent survey that queried nearly 2,000 global shoppers found that 88 percent of U.S. and 79 percent of U.K. shoppers said that online retailers delivered poor experiences at least once in the…

9 Counterintuitive Trends in AI
March 26, 2024 at 9:11 am

The world of artificial intelligence (AI) is full of unexpected developments that often defy our initial intuition. The interesting part of what may transpire over the coming years are the trends that are counterintuitive. Rather than me writing these by myself, I decided to co-author the top counterintuitive trends in AI with ChatGPT. Each illustrates…

Key Takeaways From Shoptalk Spring 2024
March 25, 2024 at 3:37 pm

Shoptalk always brings the best and brightest minds of the industry together for four days packed with insights, networking opportunities, trend predictions and so much more. This year, the spring event in Las Vegas was no exception. But like many other major industry events, Shoptalk can feel like you’re sprinting a marathon — there's so…

Preparing for Digital Transformation: How to Get Ready for a Move to MACH
March 25, 2024 at 8:44 am

Last year was rocky in tech. However, despite a slowdown in the industry, investments in digital transformation are growing — the global market is expected to reach $6.8 trillion by 2032. Forward-thinking organizations are looking to MACH-based (microservices, API-first, cloud-native, and headless) and composable architectures to gain complete control over their digital commerce ecosystems. According…

Sound is the Next Frontier of E-Commerce. So Why Are Marketers Not Tuning in?
March 21, 2024 at 9:53 am

The psychological connection between sound and human recall has long been scientifically established, with certain sounds having the power to transport us back to a moment in time, jog a memory, or even a feeling. The tune of an ice cream truck in the distance, for instance, conjures up the warm memories of childhood summers.…

Gen AI, Product Discovery and the Era of ‘AI Everywhere at Once’ in Retail
March 20, 2024 at 9:54 am

Expectations for easy, seamless experiences — driven in part by the high bar set by Netflix, Spotify, and TikTok — have spilled over into other facets of consumers’ lives, including shopping. These global brands, and many B2C and B2B commerce brands, employ artificial intelligence to drive their customer experiences. However, AI isn’t a single science.…

The Retail Tech Revolution is Here: Are You Prepared?
March 20, 2024 at 9:34 am

It feels almost quaint to discuss the “digital transformation” of the retail industry. Ten years ago, that mostly meant “have a website” and “digitize inventory.” Now these tools are table stakes, and the true digital transformation is the rapid expansion and harnessing of emerging technologies in artificial intelligence (AI), machine learning (ML), augmented reality (AR),…

Beyond AI: Emerging Technologies That Are Reshaping Retail
March 18, 2024 at 9:41 am

In today’s dynamic world of retail, the spotlight remains on artificial intelligence (AI) — and for good reason. AI is undoubtedly transformative, reshaping the future of retail. In addition to AI, other technologies are also making significant strides. Radio-frequency identification (RFID), replacing barcodes, revolutionizes supply chain and inventory management. Video analytics leverages computer vision to…

Gen AI and Retail: How the Industry is Harnessing Disruptive Transformation
March 18, 2024 at 9:19 am

Generative artificial intelligence (Gen AI) is spurring organizations across different sectors to fundamentally reimagine their approach to digital transformation. Nowhere is its disruptive potential more evident than in retail, where Gen AI’s ever-increasing capabilities are powering a new age of customer-centric innovation. Retailers are exploring use cases across a wide range of functions, from new…

Why a Successful Retail Data Migration Requires a Data-First Approach
March 14, 2024 at 1:12 pm

Large retailers are under constant pressure to keep up with new and ever-changing customer demands. At the same time, they’re also grappling with sometimes volatile global supply chains and massive amounts of data — everything from sales and inventory data to pricing and customer insights. It’s a significant undertaking. As more organizations continue their digital…