Technology

Why Retailers Should Look to Tech to Drive Impact in CSR
July 21, 2021 at 9:39 pm

Over the past year, social unrest came to the forefront of public attention. As a result, the business world stepped up to support causes, doubling down on philanthropic efforts to drive change. The retail industry specifically continues to be a major contributor to causes like fighting the spread of COVID-19 and addressing demand for social…

Rebecca Minkoff Offers Borrow Button That Allows Customers to Rent Without a Subscription
July 21, 2021 at 9:38 pm

High-end retailer Rebecca Minkoff has begun offering hundreds of clothing items on its website for rent without requiring a membership in a subscription service like those offered by some other fashion companies. The service is enabled through technology from CaaStle, which has created rental-subscription programs for companies such as Express. CaaStle's offering, called BORROW, allows customers…

Sam's Club Rolls Out Scan & Ship In-Store Program
July 14, 2021 at 4:16 pm

On Tuesday, Sam’s Club announced its new feature, Scan & Ship, allowing customers to purchase Sam’s Club items using their mobile app and then have the products shipped directly to their homes. According to CNBC, the membership club is testing this feature as “a way to improve the customer experience.” The convenience of Sam’s Club…

How Technology is Shifting the Retail Landscape
July 7, 2021 at 4:42 pm

The rapid evolution of technology has seen innovation take place at an exponential rate. Nearly every sector of human life, from personal communication to worldwide shipping logistics, has been touched and altered by these technological developments. The world of retail is no exception and has seen a significant shift as the influx of technology has…

How Virtual, Cloud-Based Technologies Are Powering the Next Industrial Revolution
July 1, 2021 at 2:39 pm

Companies in many industries, including technology, construction, and healthcare, are completely revamping the way in which their manufacturing arms are designing, building, producing and servicing the goods they need for projects and customers. Just a short five years ago, these manufacturers began to embark on the second coming of their own industrial revolution. It wasn’t enough that the…

DSW is Piloting Self-Checkout to Help With Staffing Challenges
June 30, 2021 at 4:23 pm

DSW is piloting self-checking stands in its stores in response to hiring challenges it's having, CNN reported. The retailer hopes automation is the solution to its lack of human workers. Karen Cho, senior vice president of human resources at Designer Brands (DBI), owner of DSW, told CNN that the self-checkout test started last year to…

Brands Must Stop Sleeping on Order Automation
June 29, 2021 at 4:10 pm

Online retailers are facing a major crisis. Since COVID-19 hit, reduced headcount and social distancing practices within the walls of warehouses and distribution centers mean retail businesses are struggling to manage the stresses and strains of increased e-commerce demand, which is forecast to continue to soar. Grow Carefully While any increase in sales is good…

How FTD is Reimagining its Digital Experience for Both Florists and Consumers
June 28, 2021 at 9:11 pm

In episode 304 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Matt Powell, chief technology officer of FTD, a premier floral and gifting company. Powell discusses how the COVID-19 pandemic created a surge in gifting demand at the company, why FTD is focusing on improving its technology, and how the 110-year old company is reimagining its…

The Store of the Future: How to Evaluate the Value of Autonomous Technologies
June 28, 2021 at 8:48 pm

After a year in which person-to-person contact was all but banned, contactless payments, online ordering, and curbside pickup have become the norm. Out of necessity, consumer adoption of these technologies has accelerated. In fact, 78 percent of consumers globally have made changes to how they pay in the last year to utilize touchless forms of…

How to Optimize BOPIS Execution With Automated Order Replenishment
June 24, 2021 at 1:55 pm

In this bonus episode of Total Retail Talks, Digital Content Director Kristina Stidham interviews Editor-in-Chief Joe Keenan about Total Retail's recently published report, Automated Order Replenishment Drives High-Level BOPIS Execution .... and Customer Satisfaction, produced in conjunction with SPS Commerce. Listen in as Keenan shares a few key highlights from the report and how retailers can use automation…