Technology

E-commerce IT teams are drowning in notifications. Nearly every system component involved in moving customers through checkout — payment gateways, inventory databases, fulfillment engines, fraud screening tools — pings someone the moment something looks off. The intent is to catch problems before customers do, but for many retailers the result is the opposite. Teams are…

Across the retail industry, artificial intelligence has become the centerpiece of supply chain modernization conversations. From AI-enabled routing and workforce scheduling to predictive ETAs and dynamic network optimization, there's no shortage of pilots and proofs of concept promising to redefine retail fulfillment and store operations. While traditional optimization models have long helped organizations improve routing,…

The retail industry is increasingly adopting agentic artificial intelligence into its task execution processes. Industry analysts predict the market size for agentic AI in retail and e-commerce will grow from $60.43 billion this year to $218.37 billion by 2031. Yet when investing in AI, many retail technology leaders overlook the one area that determines whether…

When a retail supply chain technology implementation reaches go-live, the typical reaction inside the organization is relief. Months of planning, design sessions, data migration, integration work, testing, and executive updates are finally behind the team. The platform is live. The project dashboard turns green. The software vendor confirms the system is working as designed. Then…

Live commerce is offering yet another channel for brands to connect with consumers, blending authenticity and technology. QVC Group has unique insights into this burgeoning channel and why now is the time for brands to invest resources into live shopping, according to senior vice president and new business development officer Brian Beitler, who spoke with…

I had an account that looked promising, sitting at a 91 percent close probability in our CRM. To lock up the deal quickly, I offered the client a 10 percent renewal discount. To my surprise, the deal went south. I pulled up the recording of our last call to see what I had missed. Listening…

More than half of consumers (58 percent) have replaced traditional search engines with generative artificial intelligence tools for product recommendations. That figure was 25 percent just two years earlier. Your next storefront visitor may not be a person at all. It may be a large language model (LLM) deciding whether to recommend your products. Most…

Retail enterprises have never had more tools to reach customers, and customers have never rated them lower. In June 2025, Forrester’s Global CX Index reported that customer experience (CX) quality in North America had hit an all-time low across 469 brands. In the same window, martech still claimed roughly a fifth of marketing budgets at…

For years, retail technology decisions were driven by features. Which platform has the best promotion engine? Which WMS has the most carrier integrations? Which OMS has the most configurable routing logic? Features were how vendors competed and how buyers evaluated. That frame is changing, and the retailers that recognized it earliest are operating with a…

Appriss Retail recently brought together a group of 10 senior retail executives for a closed-door discussion on total retail loss. These were VP-level leaders across loss prevention, finance, operations, e-commerce and customer experience; they’re the minds behind the business and how to plug retail loss. A question was posed: Who operates from a shared loss…