Technology

Amazon.com announced Wednesday that it plans to offer drone deliveries in nearly 500 U.S. cities and towns by the end of the year, a sign of momentum for a project that’s been slow to develop since founder Jeff Bezos first laid out his vision for the service almost 13 years ago. The planned expansion for…

As agentic artificial intelligence moves from pilot projects to production environments, retail CIOs are facing a growing challenge: How to accurately measure the total cost of ownership (TCO) of systems whose underlying economics change almost every quarter? Most organizations instinctively start with token costs, API consumption, and model pricing. That approach is understandable because inference…

The infrastructure marketers have relied on for neutral campaign measurement and data collaboration is undergoing a quiet transformation. Over the past 18 months, some of the industry’s most prominent data collaboration platforms have been absorbed into larger organizations with direct interests in advertising, media execution, identity, or data monetization. Publicis recently acquired LiveRamp. WPP acquired…

Join the industry event for senior executives leading the future of retail technology. Total Retail Tech is being held Sept. 14-16 in Dallas. This free, all-inclusive event for qualified retail executives brings together leaders who oversee technology and marketing strategy to learn from industry experts and each other in a small-group setting. Retail and brand…

Conversations shift fast in retail. A year ago, many were wondering if artificial intelligence was here to stay. Today, the focus has shifted firmly to realizing gains from the many and ever-growing AI investments. Given this sort of change is unprecedented even by technology’s rapid standards, the consequences are real and business value will be…

More than 10 years after Amazon.com launched Prime Day, tentpole deal days from Walmart, Target, Best Buy and others have become major events akin to the holiday months. And while not on the level of the holiday shopping period that runs November through December — when retailers earn upwards of 30 percent of their revenue…

E-commerce IT teams are drowning in notifications. Nearly every system component involved in moving customers through checkout — payment gateways, inventory databases, fulfillment engines, fraud screening tools — pings someone the moment something looks off. The intent is to catch problems before customers do, but for many retailers the result is the opposite. Teams are…

Across the retail industry, artificial intelligence has become the centerpiece of supply chain modernization conversations. From AI-enabled routing and workforce scheduling to predictive ETAs and dynamic network optimization, there's no shortage of pilots and proofs of concept promising to redefine retail fulfillment and store operations. While traditional optimization models have long helped organizations improve routing,…

The retail industry is increasingly adopting agentic artificial intelligence into its task execution processes. Industry analysts predict the market size for agentic AI in retail and e-commerce will grow from $60.43 billion this year to $218.37 billion by 2031. Yet when investing in AI, many retail technology leaders overlook the one area that determines whether…

When a retail supply chain technology implementation reaches go-live, the typical reaction inside the organization is relief. Months of planning, design sessions, data migration, integration work, testing, and executive updates are finally behind the team. The platform is live. The project dashboard turns green. The software vendor confirms the system is working as designed. Then…