Omnichannel

The use of automation technology to facilitate the seamless flow of information between product…

During the pandemic, retailers faced once-in-a-lifetime headwinds, including closed physical…

With vaccine rollouts accelerating across the United States and beyond, post-COVID surveys have…

The growth of omnichannel fulfillment programs such as buy online, pick up in-store (BOPIS) and…

Buy online, pick up in store (BOPIS) orders have doubled over the past year as consumers looked to…

The gift card market in the U.S. is projected to record a CAGR of 9.2 percent during 2020-2024,…

After 2020’s big shift to e-commerce and a year’s worth of rising expectations for customer…

After a year of social distancing, quarantines, and Zoom calls, it's no wonder people are yearning…

The fact that promotions can drive sales is probably as old as commerce itself. However, in a…

As part of the 2020 Merchant Gift Card Omnichannel Evaluation, NAPCO Research, in conjunction with…

Now more than ever, retailers must have the right inventory in the right place for consumers to…

Pre-COVID, we saw the impact of online consumer demand growing and behavior adjusting, but brands…

“We have a huge penetration of omnichannel clients who use [e-commerce and brick-and-mortar]…

Stephen Burke, vice president of the mobile practice for Resource Interactive, talked last week at…

Using a multi-store e-commerce strategy can significantly increase customer acquisition, loyalty and…

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