E-Commerce

Retail marketing experts will cover which shopper behaviors signal buying intent and how AI turns those signals into decisions.

Consumer expectations are evolving and rising, and legacy retail brands must continually adapt to stay relevant. In this keynote session from Total Retail Tech, held Sept. 14-16 in Dallas, Catalyst Brands’ senior vice president, chief digital and technology officer Kumar “Kartik” Kartikeya details how the organization is bringing together iconic brands (JCPenney, Brooks Brothers, Aeropostale,…

The internet has gotten a lot harder to trust. Consumers are increasingly aware that inauthentic experiences are out there, and that changes the way they approach every site they visit, whether their intent is to browse or purchase. Recent Pantheon research found that 78 percent of consumers are concerned about encountering fake online stores, and…

Imagine stopping at the store after a long day. The lights are bright, music fills the aisles, promotional displays compete for attention and department signs are small, text-heavy and mounted well above eye level. For many, that means nothing more than spending an extra minute finding what they need. But for many people with autism,…

In a recent team review, we followed an unexpected agency recommendation back to the pages displayed with the answer. Clear descriptions of identity and service boundaries gave us facts to inspect, but they didn't establish why the model selected that company. For retail teams, the useful lesson is operational: investigate what an answer says before…

Fashion retail giant H&M Group may have become the latest target of cyber criminals with reports that a group called Shinyhunters accessed some of its data last week. The owner of the H&M, Cos, Arket and Monki brands told The Times: “We are aware of the claims circulating online regarding a potential cybersecurity incident involving…

The FIFA World Cup 26™ brought millions of spectators through stadiums, transit systems, restaurants and local businesses, creating a large-scale test of the payment and customer experiences U.S. businesses provide to international travelers. As one of the payment providers powering contactless transit fare payments across World Cup host cities, including Atlanta and Houston, NMI has…

Walmart is doubling down on its pledge not to use AI, customer data or digital shelf labels to set personalized prices for its shoppers. In a public letter Monday, Dan Bartlett, Walmart's executive vice president of corporate affairs, challenged what he described as repeated "mischaracterizations" by Lindsay Owens, author of the recently released book "Gouged,"…

Retail is the most complex it's ever been and a multitude of factors have pushed business leaders to prioritize artificial intelligence implementation at HQ and in-store. What I hear now from retail leaders is an urgent mandate to get their workforce AI-enabled. The data backs this, with 97 percent of retail organizations planning to increase…

For years, retail fraud and risk teams have built their Cyber Week playbooks around Black Friday and Cyber Monday. Those days still matter, but they no longer tell the whole story when it comes to Cyber Week fraud risk. It turns out that the risk window is getting wider, with fraud activity beginning to tick…