E-Commerce

Artificial intelligence is helping shoppers find their next favorite products, but will they start letting it check out too? That's looking more and more likely, as over half of U.S. consumers are using AI at least occasionally to help make purchasing decisions, and now 39 percent say they would let it make authorized purchases on…

Today’s tariff volatility, geopolitical turmoil, and supply chain disruptions are exacerbating margin stress for retailers. As sellers contend with rising costs across procurement, warehouse operations, and distribution, they’re flocking to new marketplaces and sales channels to drive top- and bottom- line growth. Many retailers are turning to social selling platforms like TikTok Shop, Meta Shops…

The Federal Trade Commission (FTC) and 20 states on Monday sued Dollar General, accusing the budget retailer of charging customers more for products than it advertised. The dollar store chain, which operates 21,000 stores nationwide, allegedly mislabeled prices for years, "extracting millions of dollars in unlawful overcharges," the FTC alleged. According to the lawsuit, thousands…

Best Buy is launching a new gaming experience for customers as it leans into the fast-growing business, reports CNBC. The new experience features gaming content, new technology and special offers, among other features. The online destination is called Best Buy Gamers and is launching in a beta version. The announcement comes ahead of some of…

Consumer expectations are evolving and rising, and legacy retail brands must continually adapt to stay relevant. In this keynote session from Total Retail Tech, held Sept. 14-16 in Dallas, Catalyst Brands’ senior vice president, chief digital and technology officer Kumar “Kartik” Kartikeya details how the organization is bringing together iconic brands (JCPenney, Brooks Brothers, Aeropostale,…

The internet has gotten a lot harder to trust. Consumers are increasingly aware that inauthentic experiences are out there, and that changes the way they approach every site they visit, whether their intent is to browse or purchase. Recent Pantheon research found that 78 percent of consumers are concerned about encountering fake online stores, and…

Imagine stopping at the store after a long day. The lights are bright, music fills the aisles, promotional displays compete for attention and department signs are small, text-heavy and mounted well above eye level. For many, that means nothing more than spending an extra minute finding what they need. But for many people with autism,…

In a recent team review, we followed an unexpected agency recommendation back to the pages displayed with the answer. Clear descriptions of identity and service boundaries gave us facts to inspect, but they didn't establish why the model selected that company. For retail teams, the useful lesson is operational: investigate what an answer says before…

Fashion retail giant H&M Group may have become the latest target of cyber criminals with reports that a group called Shinyhunters accessed some of its data last week. The owner of the H&M, Cos, Arket and Monki brands told The Times: “We are aware of the claims circulating online regarding a potential cybersecurity incident involving…

The FIFA World Cup 26™ brought millions of spectators through stadiums, transit systems, restaurants and local businesses, creating a large-scale test of the payment and customer experiences U.S. businesses provide to international travelers. As one of the payment providers powering contactless transit fare payments across World Cup host cities, including Atlanta and Houston, NMI has…