E-Commerce

Prime Day may be an Amazon.com event, but its impact is no longer confined to the online retail giant. It’s become a market-wide retail moment that reshapes what consumers buy, where they buy it, and what they expect to pay — creating new challenges and opportunities for brands across every channel. Despite record-breaking sales during…

Amazon.com says it has cut off Meta’s new Muse personal AI agent from shopping on its marketplace on behalf of customers, after attempting unsuccessfully to get the Facebook parent company to voluntarily exclude the e-commerce site from the experience. The problem, Amazon says, is that it never agreed to any of it. Meta didn’t tell…

While at Total Retail Tech in Dallas last week, Fossil Group's Senior Director of Transformation Kendra Horne shared insights into her work at the lifestyle accessories brand. Horne discusses her approach to prioritizing transformation initiatives when everything feels urgent, the biggest obstacle to simplifying legacy technology and processes, and how she encourages teams to embrace…

A wireless earbuds seller based in Shenzhen, China has a cool product everybody wants, manufacturing capacity to produce it at scale, and strong home market demand. Now it wants to sell to Saudi Arabia and the UAE. To do that, the seller must navigate local tax and compliance requirements, manage intricate cross-border logistics and customs,…

Marketplaces have spent a decade making participation intuitive and inviting. Sellers can list products or services in minutes and get paid quickly. Buyers can tap to check out, implicitly trusting the underlying platforms’ purchasing processes and technologies. However, with consumer and seller expectations for speed and emerging automation developments, exactly who (or what) is transacting…

Total Retail Tech took place Sept. 14-16 in Dallas. The event brought select retail executives who oversee technology and marketing strategy together to learn from industry experts and each other in a small group setting. Total Retail Tech featured compelling content from industry thought leaders, peer-to-peer exchanges, one-to-one meetings, and more, providing attendees a unique…

Join us for an interactive discussion on how leading retailers are using AI to transform merchandising.

Every earnings season brings another wave of headlines attributing retail and fulfillment gains to artificial intelligence. Stock prices react, press releases multiply, and retailers are told that a new era of automation has arrived. Yet a closer look at what's actually being described often reveals something less revolutionary: optimization logic, routing rules, and automated decisioning…

When retail executives think about cybersecurity, minds jump to classic nightmare scenarios: blacked-out register screens during peak holiday shopping, supply chain halts at distribution centers, or encrypted point-of-sale (POS) databases. But retail’s threat landscape has fundamentally evolved. According to IBM, the average cost of a data breach in the retail industry rose to $3.8 million…

A shopper looking for a Christmas gift for a coworker is making a very different decision from someone decorating a small apartment or searching for an easy craft to make with children. Yet retailers often ask all three shoppers to navigate product information built around the same basic fields: category, brand, price, color and specifications.…