In-Store Technology

Retail is fast becoming one of the economy’s most technology-driven industries. Artificial intelligence at checkout, computer vision for loss prevention, real-time analytics, dynamic pricing, personalized promotions, and seamless fulfillment now shape the in-store experience. More than just points of sale, stores are now data-driven and intelligent at all times. Behind every new technology, one dependency…

The retail industry is already steeped in the nonstop buzz of artificial intelligence. While hype is high, action is lagging. The time is now to accelerate or be left at the bus stop. Yet the question remains: Is there a real return on investment in AI? A recent Google study, ROI of AI, found that…

Digital transformation is a critical initiative for many retail organizations. In fact, the market is projected to grow to nearly $500 billion by 2030, spurred by experience-driven models and edge-enabled experiences. In today’s challenging landscape, balancing innovation with profitability is an extremely tricky proposition. Every retailer needs a strong technology backbone, fueled by a cast…

We’re living in an era defined by constant change, and with it comes uncertainty. From inflation and supply chain disruptions to shifting consumer habits, retailers must adapt more quickly to an increasingly dynamic environment. Digital displays are already commonly used in restaurants, gas stations, and other commercial settings where price volatility exists. However, scaling digital…

In episode 493 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Liza Lefkowski, vice president and chief merchant of stores at Wayfair,  a leading home and furniture retailer. The interview was recorded at Shoptalk Fall in Chicago last month. Lefkowski discusses Wayfair's strategy of using design, storytelling, and product curation to connect emotionally with customers…

Nearly half (49 percent) of U.S. retailers are using store intelligence technologies (including artificial intelligence/machine learning, cameras, etc.), with the number continuing to grow as technology continues to evolve. And one concept that's gaining traction is sensor technology, which could enhance the in-store experience for brands, retailers and consumers. As retailers, in conjunction with brands,…

Walk into a retail store today and you’ll notice something different: a sense of connectedness, immediacy, and possibility humming beneath the surface. At the heart of this transformation is a new class of technology: artificial intelligence agents quietly reimagining how retail gets done, from the stockroom to the sales floor. AI in retail isn’t new,…

With the rise of e-commerce and an increasingly digital society, brick-and-mortar stores are looking to technology to revitalize their offerings and, most importantly, their presence and recognition. Digital signage plays a key role in revamping retail, creating new revenue streams, memorable consumer experiences, and personalization that takes loyalty to a new level. In fact, it's…

Walk through any major retail store today and you'll notice that digital screens are becoming as common as shelves. It's no coincidence that the U.S. retail digital signage market surpassed $2.2 billion in 2024, with brands from Walmart to Nike doubling down on these dynamic displays. But are shoppers actually paying attention? Or are retailers…

Are we still leaving hourly workers behind? According to recent research, workplace dissatisfaction is on the rise among the hourly workforce and, unsurprisingly, inflexible scheduling is a primary contributing factor. The same survey found that while 81 percent of salaried workers are satisfied with their flexible work options, just 67 percent of hourly employees report…