In-Store Technology

The peak of the holiday shopping season is upon us, and in a year of uncertainty, retail executives have needed to rethink priorities and strengthen their resilience against unknown challenges ahead. According to our Road to Election survey, 35 percent of business leaders said the nation’s pandemic response creates new risks for their organizations. Furthermore,…

More than 6,300 U.S. stores are expected to close in 2020 amid a pandemic and ongoing changes to the brick-and-mortar model. Among them are some of the longest-running brands in retail, including Lord & Taylor, Victoria’s Secret, and Brooks Brothers. In order to re-stimulate the sector, retailers are mixing in digital solutions to create memorable…

Walmart has cut ties with Bossa Nova Robotics, which made robots that scanned shelves for inventory, reports CNBC. The retailer has come up with other simple and cost-effective ways to manage the products on its shelves with its human workers rather than robots. A Walmart spokesperson noted that about 500 robots were in the company's…

The arrival of the so-called “retail apocalypse” in the wake of the phenomenal growth of e-commerce may be approaching quicker than anticipated as countless brick-and-mortar stores shutter due to the global pandemic. And with many consumers wary of returning to physical storefronts anytime soon — preferring to make their purchases in the safety of their…

Look at how a robust software solution identifies stores in greatest need of a visit and “prescribes” actions for store operations.

Although the future is unpredictable, some aspects of the post-COVID-19 retail shopping environment are coming into focus. Consumers will continue to buy products online, but there will remain occasions when a customer will want to return to the store. They won’t return, however, unless the shopping is contactless, experience-full and, most importantly, consumers genuinely feel…

Several months isn’t a long time, but it’s enough to totally transform the grocery store experience. Because of COVID-19, many shoppers who used to go to a grocery store every few days or even every day are suddenly thinking twice about going at all. A typical trip to the supermarket involved looking at and touching…

As retailers look to the future, they will need to re-examine how they can still provide an optimal in-store experience for customers while also taking pandemic-related factors into consideration. Automation and artificial intelligence (AI)- and machine learning (ML)-based technologies will play an increasingly larger role in facilitating this. For retailers across sectors, there’s a heightened…

We’ll address how, through proper communication and training, Sephora was able to set its employees up for success while reopening.

"Shelter in place" and "safer-at-home" orders are starting to lift in states across the country. Retailers are getting the green light to reopen their shops, but the reality they're returning to is entirely different than the one that they left. The impact of COVID-19 on the retail industry has been profound and is constantly evolving.…