In-Store Technology

The National Retail Foundation's (NRF) annual convention in New York is the best way to get the pulse of the retail sector. This is where the who's who of the retail industry gather to share their thoughts on the business. Listening to top CEOs, analysts, industry veterans, and new startups provides a unique insight into…

While the holiday shopping season may be over, busy retail environments are still thriving. As in-person shopping reaches pre-pandemic levels, staying connected is a must for retail workers on the move. From the shop floor to the stockroom and checkout counter, retail store associates are the glue that holds the whole operation together. However, 85…

Wayfair is prioritizing innovation across its organization, supported by technology providers like Toshiba Global Commerce Solutions. While at the National Retail Federation Big Show in New York City last week, Editor-in-Chief Joe Keenan spoke with Kevin O’Riordan, head of physical retail and supply chain engineering at Wayfair, and Fredrik Carlegren, vice president of marketing and communications at Toshiba Global Commerce Solutions. In…

In this webinar attendees will hear real-world insights from retail executives on how their businesses are approaching 2023.

The Home Depot is making technology investments to enhance an interconnected shopping journey for its customers. While at the National Retail Federation Big Show in New York City last week, Editor-in-Chief Joe Keenan spoke with Muzammil Akram, vice president of technology and store systems at The Home Depot, to learn more about the tools the home improvement retailer…

The world has started to recuperate from the pandemic and consumers are back to in-store shopping; retailers are keen to make the most of the footfall by providing exceptional in-store experiences. However, one barrier that the retail sector is still trying to overcome is the labor shortage hangover caused by COVID-19. While retailers struggle to…

The internet provides retailers endless amounts of precise, real-time information and insights into the shopper’s journey. What are they searching for? What are they clicking on? At what point do they fall out of the sales pipeline? In a brick-and-mortar store, however, shopping data is mostly limited to the day’s receipts. Where online stores use…

For many retailers, the customer experience is about much more than customer satisfaction scores. More than anything, today’s customers want a personalized, quick and easy shopping experience, a frictionless experience. These expectations are heavily shaped by online retail experiences, challenging brick-and-mortar retailers to transform their physical stores into engaging, personalized experience centers powered by real-time intelligence. Whereas e-commerce sites…

Frontline employees are vital to a retailer's operation. The quality of a customer's experience is directly related to the level of employee engagement.  When customers need assistance, they expect fast, reliable service and they shouldn't have to look all over the store for help. Unfortunately, customers are often left with no other option than to…

For years e-commerce sites enjoyed an “unfair advantage” over their brick-and-mortar competition. The combination of click tracking, behavioral analytics, and customer journey planning provided a wealth of data that was simply unavailable in a physical retail environment. Loyalty programs, where customers scanned a plastic card at checkout, provided stores with shopper purchasing habits, but only…