Operations & Fulfillment

Content that highlights strategies around warehouse management, shipping, environmental sustainability, product packaging, benchmarking and international commerce.

The Latest

3 Tips for Proper Fulfillment Planning in 2020

The rush of the holiday season has passed and your retail business is ready to dive headfirst into…

Amazon Lifts Ban on FedEx Ground for its Sellers

Amazon.com has lifted its ban on FedEx Ground delivery for its third-party sellers, resuming service…

The Secret to Avoiding Loss in Retail's Last Mile

There are many reasons an online order may fail to be completed, from bad weather to back-ordered…

Preparing for 2020? Check Your Supply Chain

As retailers contemplate 2020 and what it will bring in terms of trends, technology and customer…

The Next Big Thing: Programmatic Retail

The advertising industry is undergoing rapid change, and buckle your seatbelts, retail is next. The…

Drop-Shipping: A Viable Business Model in 2020?

For many years, drop-shipping was touted as the best possible business model for online…

How to Make Free Shipping Profitable, Part 1

Free and fast shipping is the name of the game now. It has become a table stakes to satisfy your…

2020 Outlook: Free and Fast Will Go Hand-in-Hand

For years, online shoppers prioritized free shipping over fast delivery by a wide margin. High…

UPS vs. FedEx: On-Time Delivery in Peak Week

Mixed messages in week 50. FedEx dropped to 81.3 percent while UPS rebounded to 93 percent.…

How Blockchain Can Solve Sustainability Problems

At this year’s G7 summit in Biarritz, 32 companies banded together to sign the Fashion Pact, a…

Keep it Simple: How Retail Can Retain Convenience

I don’t know about you, but I love convenience. I love ordering my groceries from Whole Foods…

A Review of Carriers’ On-Time Shipping Performance

For week 49, on-time performance from both UPS and FedEx dropped significantly. FedEx is at 91…

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Recent Video

2020 NRF Big Show Recap: Top Industry Trends

In this week’s Retail Right Now, Total Retail's Kristina Stidham and Ashley Chiaradio discuss the top trends to emerge from the 2020 National Retail Federation Big Show in New York City. Here are three trends we heard frequently over the three-day event: the need for retailers to implement diversity and inclusion initiatives; an increased focus…

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Featured Resources

Free Whitepaper: comScore's Online Shopping Customer Experience Study

What matters most to online shoppers? Hint: It has less to do with specific products and everything…

Take Control of the Online Experience to Increase Conversions

Giving potential customers the information they actually want is one of the most effective ways to…

9 Ways to Squeeze More ROI Out of Your Shopping Cart

Marketers have developed quite a bag of promotion and coupon tricks to get consumers to spend…

Top 10 Steps to a Successful Content Marketing Strategy

Digital Content is everywhere - your website, blogs, social media outposts, and every mobile device…

Free Whitepaper: The 3 T's of Modern Marketing: Team, Technology, Tools

A new digital marketing landscape is beckoning; how can you be sure you're prepared? With the…

Free Whitepaper: List Marketing or List Madness: Exorcise the Demon of Bad Data

Uncover the ins and outs of selecting the right list provider. Check out this free whitepaper, which…

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