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In this episode of Retail Right Now, Total Retail's Joe Keenan offers five predictions for the retail industry in 2019, from a variety of sources. Here are the forecasts of industry leaders: Brands will lean heavily on artificial intelligence and machine learning tools to personalize messages. — Source: Persado Consumers will increasingly value free shipping over…

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Mary Dillon, CEO, Ulta

"At the end of the day, especially in retail, you’ve got humans serving humans. And really, the…