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During the most recent Women in Retail and Total Retail Virtual Lounge, Leslie Short, CEO of The Cavu Group, a diversity and inclusion training company, interviewed mother-daughter duo Bahja Johnson, director of customer belonging and co-lead, Color Proud Council at Gap Inc., and Roz Johnson, senior vice president, operations and guest experience at Build-A-Bear Workshop.

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Mary Dillon, CEO, Ulta

"At the end of the day, especially in retail, you’ve got humans serving humans. And really, the…