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    Research

    The retail industry's premier source for market intelligence, user research, best practices, white papers, and case studies to help drive business and investment strategies

    Make a difference with industry research. Research reports offer industry players critical market intelligence to make informed business decisions and position sponsors as thought leaders.

    Resource Library : Type >> Research

    Analytics

    The Analytics Advantage

    E-Commerce

    Digital Gift Card E-Commerce Evaluation

    Customer Service

    Communicating in a Digital-First World

    Loyalty Programs

    Customer Loyalty in a Fragmented Retail Market

    Retail Stores

    Open for Business

    Order Fulfillment

    BOPIS: Understanding the Growth and Impact of Omnichannel…

    Order Fulfillment

    BOPIS=ROI: Tech Investments in Order Fulfillment

    Technology

    2020 Retail Technology Report

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