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    Research

    The retail industry's premier source for market intelligence, user research, best practices, white papers, and case studies to help drive business and investment strategies

    Make a difference with industry research. Research reports offer industry players critical market intelligence to make informed business decisions and position sponsors as thought leaders.

    Resource Library : Type >> Research

    Retail Stores

    Retailer Readiness: COVID-19 In-Store Safety Index

    Omnichannel

    [Infographic] New Processes for a New Normal

    E-Commerce

    The Secret to Getting Customer Experience Right

    Omnichannel

    New Processes For A New Normal

    Analytics

    Overcoming Paralysis by Analysis

    E-Commerce

    Digital Gift Card E-Commerce Evaluation

    Customer Service

    Communicating in a Digital-First World

    Loyalty Programs

    Customer Loyalty in a Fragmented Retail Market

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