Fraud

Small Retailers Should Review Payment Security Controls as Fraudsters Shift Focus Post-EMV
October 29, 2019 at 2:51 pm

For small and midsized retailers, the upgrade to EMV-enabled terminals represented a significant and, in many cases, reluctant investment. Because credit card companies like Mastercard and Visa had been covering fraudulent purchases, many small businesses didn’t have visibility into the cost of fraud. Only when threatened with the liability for these losses did they upgrade.…

Want Proactive Fraud Prevention? Start With the Customer Account
October 21, 2019 at 11:16 am

The average consumer today can reload their Starbucks mobile wallet while they wait in line for coffee, book a last-minute ticket for a day trip to SFO, and come home to their groceries delivered and even organized in their fridge — all with the press of a button. Consumers trust the figurative (and sometimes literal)…

Mobile App Fraud Surges as Fraudsters Grow More Sophisticated
October 8, 2019 at 10:02 am

Combating mobile ad fraud can all too often seem like a game of whack-a-mole: You may find a patch for one form of attack, but soon enough, fraudsters will rear their heads with new, more sophisticated schemes. This dynamic is laid bare in AppsFlyer’s latest State of Mobile Fraud report, which reveals a surge in…

E-Commerce Retailers Face Long-Term Challenges as Payment Fraud Damages Customer Trust
September 16, 2019 at 11:49 am

Today’s consumers demand instant and excellent shopping experiences. For many retail brands, if these expectations aren't met, it can have major impacts on trust, loyalty and long-term growth. A key component for successfully keeping customers happy is providing them a secure experience while they interact with a brand’s site. However, as fraudsters become more sophisticated…

4 Ways Online Retailers Can Fight Against Counterfeit Fraud
September 5, 2019 at 12:49 pm

In the last decade, we've seen a rise in online shopping, from e-commerce powerhouses to direct-to-consumer up-and-comers. Customers are reaping the benefits from the sophistication and growth available through digital retail. Heading into 2019, e-commerce sales comprised 15 percent of total retail sales and, according to Mary Meeker’s 2019 internet trend report, e-commerce sales growth in…

Beating Online Retail Fraudsters at Their Own Game
August 5, 2019 at 12:43 pm

Fraud affecting online retailers is on the rise. According to LexisNexis® Risk Solutions’ 2018 True Cost of Fraud for the Retail Sector study, successful retail fraud attempts rose almost 30 percent between 2017 and 2018. Every $1 of fraud costs midsize to large retailers an average of $3.29. So how can retailers protect themselves with an increasing…

Loyalty Points a Gold Mine for Hackers
July 30, 2019 at 10:58 am

Credit card information was once considered the Holy Grail for hackers, with bad actors targeting retailers in an effort to glean this sensitive data and use it to fraudulently purchase goods and services. In recent years, the industry has grown more security-minded and introduced new ways to protect against the use of stolen card data…

Why Retailers Need to Rethink How They're Fighting Mobile Fraud
July 22, 2019 at 12:01 pm

The mobile revolution for retailers has climaxed, as evidenced by the fact that 72 percent of consumers make purchases via their smartphone, according to recent research from iVend Retail. As such, many retailers have smartly upped investments in digital strategy to ensure they can deliver a mobile-optimized experience to consumers. However, what many often (and…

Adjust to an Accelerated Fulfillment Schedule Without Increasing Fraud Exposure
July 19, 2019 at 11:15 am

In any product category or business model, you’re going to be forced to try and keep pace with trendsetters. With online retail, big names like Amazon.com and Walmart tend to be the ones that set customer expectations for service, price, order fulfillment and more. Take shipping, for example. Amazon recently announced it's moving to offer free…