Fraud

Putting Counterfeiters Out of Business, Part 1
March 31, 2020 at 11:52 am

Counterfeiters aren’t just bad news for your business; they can also be downright dangerous for your customers’ well-being and safety. When it comes to the counterfeiting and pirating of commercial goods, the economic impact, legal implications, and health and safety risks are growing on a global scale. For example, Amazon.com has drawn continued criticism for…

Payment Fraud: The Fraudster’s Weapon of Choice
March 24, 2020 at 4:10 pm

Consumers are bringing more of their lives online, from their social interactions, their work and, in particular, their shopping. Unfortunately, just as consumers are taking advantage of their online-centric worlds, so are fraudsters. By implementing more sophisticated tactics to take advantage of new fraud opportunities, such as account takeover, fake content and fake reviews, across…

The Retail Industry and the Persistent Digital Threat Landscape
March 17, 2020 at 2:49 pm

In today’s age of digital transformation, retailers have changed the ways in which they interact and engage with consumers — starting with online shopping and e-commerce experience. In order for retail organizations to remain competitive, an omnichannel experience is critical, and with that, retail organizations are relying heavily on websites, mobile apps, online marketplaces, and…

Report: Americans Think E-Commerce Purchases Make Them Vulnerable to Fraud
March 10, 2020 at 11:36 am

The holiday shopping season kicked off Thanksgiving weekend with a record-breaking 190 million consumers flocking to stores both in person and online. Yet, according to a new report, more than two in five (41 percent) Americans think online retail purchases make them the most vulnerable to fraud. This concern doesn't seem to be hindering sales…

User-Generated Content Offers Many Positives, But the Threat of Content Abuse is Omnipresent
February 27, 2020 at 10:40 am

User-generated content (UGC) plays an increasingly vital role in our modern, digital economy. UGC is uniquely impactful in the retail sector, where content such as customer feedback and product reviews can literally make or break launches, promotions, and even reputations. Platforms that support UGC also offer dynamic opportunities to engage directly with customers. However, while…

Fake Reviews Causing Shoppers to Abandon Retail Brands
February 25, 2020 at 10:27 am

With the threat of fake reviews growing in the retail industry, the Federal Trade Commission (FTC) launched its first ever case challenging paid fake reviews on retail websites. As the issue becomes more prevalent, leading online retailers like Amazon.com and Walmart are increasingly under fire on this topic. Industry data gathered by Fakespot, a site that…

The Knockoff Effect: The Hidden Environmental and Social Impact of Counterfeit Goods
February 5, 2020 at 11:32 am

Retailers, brands and online marketplaces have taken a tough stance against counterfeiters lately due to lost profits and damage to brand reputation, but the problems associated with fakes run so much deeper than monetary losses. Counterfeiting isn't a victimless crime. There are serious unintended and damaging effects counterfeiting leaves in its wake, including exploiting child…

What the DHS Crackdown on Counterfeit Goods Means for Online Retailers
January 31, 2020 at 12:30 pm

In this episode of Retail Right Now, Total Retail's Ashley Chiaradio and Kristina Stidham discuss the Department of Homeland Security’s (DHS) announcement that it will begin cracking down on the sale of counterfeit products online from platforms like Amazon.com. Last Friday, the DHS released a report stating that law enforcement officials will immediately start to identify cases where…

4 Global Fraud Payment Trends to Expect in 2020
January 30, 2020 at 10:53 am

Last year shaped up to be an intense one in the world of payments fraud, and 2020 is ramping up to be just as wild. Social engineering, identity fraud, behavioral biometrics and machine learning seem to be the top concerns for businesses in 2020. As we move further into 2020, we looked at where the…

The Key to Preparing for E-Commerce Fraud in 2020
January 3, 2020 at 11:45 am

With online fraud transactions forecast to reach $25.6 billion in 2020, retailers need to heavily prioritize fraud prevention in the first half of this year. This begins with understanding vulnerable areas and how to combat fraud while protecting profitability and customer satisfaction. E-Gift Cards Are a Top Target EMV chip cards achieved their intended purpose:…