Fraud

Many e-commerce merchants believe choosing a PCI-compliant payment processor covers their security responsibilities. Starting March 31, 2025, that assumption put them at risk. Under PCI DSS v4.0.1, even merchants that outsource payment processing must meet stricter security requirements, especially around third-party scripts. For years, outsourcing payment processing allowed merchants to complete a streamlined Self-Assessment Questionnaire…

Product returns continue to be a growing source of friction for the retail industry, with $685 billion in merchandise returned in the U.S. last year. However, retailers can convert these returns into exchanges, while also improving fraud detection and optimizing production selection, by leveraging a combination of advanced artificial intelligence-powered data analytics and customer service…

Over the next four years, global card transactions are expected to reach more than 1 trillion. That’s a whopping 43 percent increase from 2024, which saw 776 billion transactions. Furthermore, purchase volume on major cards like American Express, Discover, and Mastercard reached $10.773 trillion in 2024, a number likely to only increase over time. The…

Return fraud has become a major concern for retailers, costing the industry in the U.S. an estimated $103 billion in 2024, or 15.14 percent of all returns. As online shopping continues to grow, fraudulent returns are becoming increasingly sophisticated, posing significant financial and operational challenges for businesses. The Growing Problem of Return Fraud Return fraud…

Returns have always posed a challenge for retailers. They’re expensive, logistically challenging, and (too often) devoid of adequate oversight. However, now there’s a new factor to consider: returns fraud. What used to be a relatively rare, isolated occurrence has now become more sophisticated thanks to social media and advanced technology. Internet users from all over…

E-commerce businesses face significant cybersecurity threats, accounting for 75 percent of all fraud, data breaches, and financial theft. These businesses are prime targets for cybercriminals, who exploit weaknesses in third-party software, payment gateways, and customer account security, leaving online stores vulnerable to devastating attacks. A data breach can cause significant disruption to operations, limit productivity,…

The rise of artificial intelligence-on-device technology will fuel the next major growth spike in mobile e-commerce, driving innovative retail brands ahead of the laggards. In 2025, AI-on-device technology like Apple Intelligence on iOS and Google Gemini on Android will transform the mobile user and consumer experience with personalized shopping experiences, easier search and discovery, and…

Fraud is a significant issue that retailers are actively trying to combat. And it’s only increasing. Research from March 2024 found that 60 percent of e-commerce merchants experienced a rise in overall fraud levels. What’s the reason? Criminals have taken advantage of the rise of e-commerce by combining it with the fundamental digital skills needed…

The holiday season is a time of joy, celebration and increased shopping activity. Unfortunately, it also marks a peak in fraud attempts against retailers. One aspect of this threat is first-party fraud, also known as friendly fraud. This type of fraud occurs when customers dispute legitimate charges on their accounts — whether due to confusion,…

The holiday shopping season brings more than just increased sales. It also ushers in a wave of sophisticated fraud attempts that can leave retailers vulnerable. Last year's VISA warning about increased scam activity across both card-present (CP) and card-not-present (CNP) transactions was just the beginning. Now, with artificial intelligence making impersonation attacks more convincing and…