Fraud

Why Quick-Commerce Apps Are Easy Prey for Fraudsters (and How to Protect Against it)
May 18, 2023 at 12:23 pm

Quick-commerce (Q-commerce) isn't new, but it's gaining traction fast. Consumers want speed, efficiency and convenience, and Q-commerce promises all this with the delivery of goods within hours or even minutes. Q-commerce has exploded in Asia, and its popularity is spreading to the U.S. as well, with many grocery stores jumping on board. In fact, Q-commerce…

How Brands Can Identify (and Combat) Emerging Fraud Threats
May 15, 2023 at 7:46 pm

While spring is often seen as a symbol of sweeping change and rejuvenation, the most enduring changes tend to happen gradually and incrementally. It’s no different when it comes to e-commerce fraud. Brands and bad actors are engaged in an ongoing, slow-moving chess match, with subtle strategic pivots met with corresponding moves to cover up…

Visa’s™ Compelling Evidence 3.0: A Challenge That Creates Opportunity
May 9, 2023 at 5:58 pm

It’s no surprise that the pandemic-fueled surge in online shopping has led to an increase in credit card fraud of all kinds — including first-party misuse, or friendly fraud. When a customer disputes a legitimate transaction, whether it’s a knowingly fraudulent refund claim (e.g., making an online purchase and then falsely claiming that the product…

E-Commerce Cybersecurity Trends to Watch in 2023
April 11, 2023 at 9:26 am

The e-commerce industry is flourishing, and being an e-commerce business owner, securing your platform and customer data should be your biggest priority in 2023. But the question is: Why is 2023 the time to reinvent your e-commerce security? Well, most businesses relying on legacy systems and conventional tools/technologies aren’t aware that their customers or employees…

How to Spot and Tackle Online Fraud
March 28, 2023 at 2:41 pm

The effects of the COVID-19 pandemic have made online shopping more accessible to a number of people worldwide. However, its growing popularity also meant that a surge in online fraud would soon follow. And it did. Statista data showed that global e-commerce losses to online payment fraud stood at $41 billion in 2022, and have the…

A Pair of 2023 E-Commerce Fraud Trends and How to Stop Them
February 1, 2023 at 4:35 pm

Debit card/credit card fraud is in steep decline as a concern for retailers, proving that anti-fraud and cybersecurity programs really do work. But like the many-headed Hydra from Greek mythology, cybercrime seems to sprout two new nefarious tactics for each one we mitigate. When it comes to retail, malicious actors are relentless, and we should expect…

A New Threat for Retailers: The Rise of the Synthetic Shopper
January 18, 2023 at 11:06 am

While the rapid rise of e-commerce has generated additional revenue for many retailers, it’s also brought additional challenges. The increased fraud risk and merchant liability for online transactions create a cautious environment filled with costly review processes, poor customer experiences, and lost sales. Merchant concerns are not unfounded, as global e-commerce fraud losses are projected…

Don’t Let Digital Grinches Hijack Your Holiday Shoppers
December 22, 2022 at 3:42 pm

Retailers have plenty of questions on their minds during the holiday shopping season. What will post-pandemic consumer spending look like? What effect will inventory levels and inflation have on profit margins? Will flagging consumer confidence impact brand loyalty? But there’s another crucial question you should be asking: What are the chances that “digital Grinches” will…

How to Stop Serial Returns From Damaging the Bottom Line
December 13, 2022 at 6:36 pm

You want your retail business to be regarded for exceptional customer service and products. Reputation is important, and retailers will go the extra mile to ensure loyal customers are happy. Sometimes these concessions, such as an overly lenient return policy, can have an adverse impact on a retailer’s business. While relaxed return policies may comfort…

How to Tackle the Top 3 Challenges in Business Payments
December 8, 2022 at 11:06 am

Working with multiple systems, the growing threat of fraud, and the lack of visibility into data are the top three challenges finance professionals face with business payments. That’s according to the Strategic Treasurer 2022 Global Payments Survey of over 230 treasury and payments professionals. These challenges aren't surprising. The pandemic put the push to digitization…