Fraud

Cybercriminals Have Retail Directly in Their Crosshairs
September 23, 2020 at 5:36 pm

Cyberattacks are increasingly prominent, particularly in the retail sector. According to the 2020 Trustwave Global Security Report, the retail industry was the most-targeted sector for cyberattacks for the third year in a row. In fact, in the company’s analysis of trillions of logged security events and hundreds of hands-on data breach investigations around the globe,…

Amazon Deleted 20,000 Product Reviews After Investigation Revealed Paid-For Reviews
September 8, 2020 at 5:52 pm

Amazon.com has removed 20,000 product reviews after a Financial Times (FT) investigation suggested that some of the site's top U.K. reviewers may have profited from leaving positive ratings, reports Business Insider. The paper's analysis showed nine of Amazon's top 10 U.K. reviewers dished out five-star reviews to products from little-known Chinese brands. The FT found the same…

As Contactless Payment Soars in Retail, So Does its Vulnerabilities
August 24, 2020 at 12:40 pm

The current global environment has made contactless payment more popular and necessary than ever before. While over the past few years we’ve seen the rise of contactless payment methods such as NFC or ultrasonic technology, today is arguably the most crucial point for its mass adoption. A recent study from Mastercard found that nearly eight…

Protect Against Fraud With Digital and Device-Based Authentication
August 17, 2020 at 12:14 pm

Fraud has always been a concern for merchants selling their products online, but right now it is at a level perhaps not seen before. As the consumer shift to online shopping has been accelerated during the COVID-19 pandemic, so too has the number of fraudulent transactions. Cybercriminals are taking advantage of the surge in online…

Online Security and the Post-Pandemic Period: Why E-Commerce Must Act Now
August 13, 2020 at 2:27 pm

E-commerce providers have long walked the line between security considerations and consumers’ demand for a high-quality, frictionless experience. As a result, they've been hesitant to apply additional authentication measures, and hackers have taken note. According to Verizon’s 2020 DBIR, attacks against e-commerce apps are by far the leading cause of retail breaches. The pandemic provides…

Why Fraudsters Are Loving the Post-Pandemic Retail Reality
August 4, 2020 at 2:57 pm

As social distancing measures remain intact across the country, contactless shopping has become the consumer’s lifeline. With curbside pickup surging 208 percent in April, consumers flocked to a variety of services such as DoorDash, Instacart, Shipt, and Walmart Grocery for their shopping needs. With essential items top of mind and convenience being a close second,…

Shop Safe Act 2020: A New Tool for Brand Owners in the Fight Against Online Counterfeits?
July 28, 2020 at 11:00 am

On March 2, 2020, a bipartisan group of representatives in the U.S. House of Representatives introduced the Stopping Harmful Offers on Platforms by Screening Against Fakes in E-Commerce Act (the Shop Safe Act 2020) to help stem the growing concern over counterfeit products being offered for sale on online third-party marketplace e-commerce platforms. E-commerce has…

How Pura Vida is Handling an Increase in E-Commerce Fraud During COVID-19
July 12, 2020 at 12:43 pm

In episode 255 of Total Retail Talks, Joe Keenan interviews Paul Goodman, founder and CFO of Pura Vida, a handmade bracelet and jewelry company. Listen in as Goodman discusses his inspiration for starting the company, how Pura Vida supports hundreds of artisans around the world, and the company's distribution channels. He shares how the COVID-19…

Your Customers Want to Love You; Don’t Turn Them Away
July 8, 2020 at 3:31 pm

Few retailers would argue with the notion that for years customers have held retailers to high (and increasing) expectations. Now it appears from a recent survey that a small, but significant, percentage of consumers are willing to take retail justice into their own hands when things don’t go their way. A worrisome percentage of consumers…