Fraud

The Future of Risk Management Doesn’t Play Defense, Part 2
May 3, 2021 at 6:26 pm

As Walmart CEO Doug McMillon pointed out in an earnings call: “Changes in customer behavior have accelerated the shift to e-commerce and digital[.] We’re convinced that most of the behavior change will persist beyond the pandemic. The reality is that customers want everything. They want to go online to see hundreds of millions of items…

The Future of Risk Management Doesn’t Play Defense, Part 1
April 26, 2021 at 8:37 pm

While herd immunity and the end of the pandemic are still months off, the time does feel right to consider how the world — including the world of e-commerce — has changed after more than a year of the COVID-19 pandemic. No question the once-in-a-lifetime medical catastrophe acted as the Great Accelerator, advancing trends throughout…

eBay, Etsy, Mercari, OfferUp, Poshmark Unite Against Seller Transparency
March 30, 2021 at 7:20 pm

Online marketplaces eBay, Etsy, Mercari, OfferUp, and Poshmark have launched "the Coalition to Protect America's Small Sellers" or the PASS Coalition, in opposition to a federal bill aimed at curtailing sales of fake and stolen goods through online marketplaces, reports Yahoo Finance. The federal bill in question is the bipartisan INFORM Act, which was introduced in…

QR Code Payments Are Convenient, Great for Distancing, and Targets for Fraud
March 22, 2021 at 10:33 pm

QR code payments have finally caught on in the U.S. after lagging behind adoption in China and other Asian markets. Why the change? The need for contactless payments brought on by the pandemic sent retailers looking for inexpensive, quick-to-implement ways to let customers pay from a distance, and QR codes fit the bill. However, with…

What Merchants Should Know About BOPIS in 2021 and Beyond
March 11, 2021 at 10:54 pm

The pandemic has accelerated the rise of many existing trends over the past year, one being the buy online, pick up in-store (BOPIS) delivery channel. For merchants that already had this option available to consumers prior to the pandemic, transactions through this channel increased 70 percent by volume and 58 percent by value in 2020,…

How Retailers Should Address Magecart Web Skimming Attacks
February 10, 2021 at 12:40 pm

In my previous article about Magecart web skimming attacks, I recapped some of the noteworthy victims of this cybercriminal collective and how attackers managed to breach them. Today, security teams in retail are mostly aware of this threat, however, navigating the different technologies and products that claim to be effective towards Magecart isn’t an easy…

The Growing Threat of Web Skimming Attacks in Retail
February 3, 2021 at 4:43 pm

Magecart was certainly one of the most infamous names in 2020 when it came to cybercrime in retail. Just a few years ago, the notion of having cybercriminals silently place a skimmer in your own e-commerce website would sound absurd. Yet, to date, thousands of retailers have been breached, unknowingly allowing attackers to steal their…

Breaking the Cycle of E-Commerce Payments Fraud
January 7, 2021 at 7:03 pm

For any business engaging in e-commerce, payments fraud should be a top concern. Fraudulent activity is guaranteed to leave a negative impression on your customers, even if their loss is ultimately recouped. Both marketplaces and payment vendors have seen a sharp rise in fraud since the beginning of 2020, spurred by the pandemic. To help…

How to Spot the Retail Scams in Your Inbox This Holiday Season
December 14, 2020 at 1:25 pm

‘Tis the season for shopping scams — and this year could see more retail scams than ever as people stay home and shop for deals online as a result of COVID-19 lockdown measures. In fact, recent research shows that nearly half of U.S. consumers (47 percent) have done more online shopping in 2020 than in…