Fraud

How Chargeback Solutions Can Plug the Knowledge Gap Between Merchants and FIs
September 22, 2021 at 10:59 pm

Merchants spend precious time and money building up their businesses, developing relationships with customers, and making plans for future growth. So when customers dispute transactions, and those disputes are escalated into chargebacks, it’s a bitter blow to take. Not only do chargebacks eat into profits, but they also risk everything the merchant has done to…

Rewarding Customers Based on Digital Identity Trust
September 13, 2021 at 5:46 pm

There’s no question that companies are undergoing digital transformations. They need to consider changing how they do business to exceed the expectations of today’s always-connected consumers. This is true now and in the future as life has changed post-pandemic. Customers want a friction-appropriate online experience in which the businesses they frequently interact with recognize them…

Most Mobile Apps Can Be Compromised in 15 Minutes or Less
September 1, 2021 at 5:53 pm

Mobile commerce has become a critical component of any retailer's strategy. After all, U.S. consumers spent $52 billion on mobile devices during the last two months of 2020 alone. That’s a 55 percent increase over the same period in 2019. With that much money flowing through mobile apps, fraudsters have taken aim at them, making…

How Automation and Machine Learning Can Fight Chargeback Fraud
August 18, 2021 at 6:36 pm

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Scott Stone, chief strategy officer at Sift, the leader in digital trust and safety, empowering companies of all sizes to unlock revenue without risk. Stone discusses how Sift's recent acquisition of Chargeback will bolster the company's overall offerings, his role at the business,…

Amazon to Compensate Customers for Faulty Goods From Third-Party Sellers
August 10, 2021 at 8:19 pm

On Tuesday, Amazon.com updated its longstanding returns policy, referred to as the A-to-z Guarantee, to address defective product claims, reports CNBC. Beginning in September, consumers can contact Amazon with a personal injury or property damage claim, and the company will then connect the consumer with the seller. Currently, buyers are encouraged to contact the seller…

Report: Significant Increase in Automated Fraud in Retail E-Commerce
August 5, 2021 at 3:16 pm

While digital transformation has been underway for years, and consumer behavior has adapted to the increasing dominance of the online world, nobody could have predicted the seismic jump forward the COVID-19 pandemic would catalyze, forcing entire sectors online. This was common knowledge to those in the retail sector and to cybercriminals looking to monetize this…

Cybercriminals Are Getting More Sophisticated
July 26, 2021 at 12:23 pm

Internet fraudsters are on the prowl more than ever before due to the COVID-19 e-commerce boom. Consider that by mid-March 2020, online shopping in the U.S. surged 35 percent from 2019 levels, and card-not-present spending grew 30 percent in the last quarter of 2020, primarily driven by retail spending, as reported in Visa’s Q1 earnings. Cybercriminals…

Bots Don’t Take a Summer Vacation: Avoiding Malicious Attacks
July 15, 2021 at 5:27 pm

Sleigh bells ring, are you listening? In July? While carols and snow might seem far away, spending peaks are no longer relegated to the holiday season. In fact, summer can generate significant and unexpected retail revenue. Consider this: Online shopping grew nearly 20 percent in the last 12 months. July marked the highest year-over-year increase…

The Future of Risk Management Doesn’t Play Defense, Part 2
May 3, 2021 at 6:26 pm

As Walmart CEO Doug McMillon pointed out in an earnings call: “Changes in customer behavior have accelerated the shift to e-commerce and digital[.] We’re convinced that most of the behavior change will persist beyond the pandemic. The reality is that customers want everything. They want to go online to see hundreds of millions of items…