Fraud

Your Customers Want to Love You; Don’t Turn Them Away
July 8, 2020 at 3:31 pm

Few retailers would argue with the notion that for years customers have held retailers to high (and increasing) expectations. Now it appears from a recent survey that a small, but significant, percentage of consumers are willing to take retail justice into their own hands when things don’t go their way. A worrisome percentage of consumers…

Two Sides of the Identity Equation for Retailers
July 7, 2020 at 9:40 am

Retailers are strongly committed to leveraging innovative technology to create a meaningful experience for their customers — particularly as more customers interact with them digitally. Think about all of the companies that enable you to order items online and pick them up in-store, order food through mobile apps, and/or watch video via streaming services. These…

Combat Counterfeiters With Hidden Online Data
July 6, 2020 at 12:35 pm

Counterfeiting may have once catered to consumer temptation — a way to access and flaunt expensive brands at a fraction of the price. However, the proliferation of e-commerce has also translated to the counterfeiting industry: not only has it grown, but an increased number of consumers are unintentionally purchasing fake items. Counterfeiters are leveraging online…

Cyberattacks on Online Retailers: The Top 3 Threats Facing Companies Today
July 1, 2020 at 5:16 pm

Many businesses utilize the internet for revenue, but online retailers are completely dependent on it, making them especially vulnerable to cyberattacks. Since their sites and web applications must be freely accessible to the public (which includes hackers), online retailers must understand the most prevalent security threats in order to secure their web assets and retain…

EMV 3-D Secure, the E-Commerce Game Changer
June 30, 2020 at 4:07 pm

The card-not-present (CNP) payment space has come a long way since the days of telephone orders. In the past few years, the market has seen an explosion in mobile app-based payments, which offer consumers unprecedented levels of convenience, albeit placing them at higher risk of CNP fraud. One thing that hasn’t changed is merchants’ never-ending…

5 Ways to Secure Your E-Commerce Site From Client-Side Malware
June 29, 2020 at 8:09 pm

Of the numerous malicious attacks that significantly affect your e-commerce business, client-side malware is one of the most lethal because it comes from the customer’s computer and isn't easily detectable. Its core goal is to interfere with client traffic on your website by redirecting them to other online stores. If not dealt with, client-side malware…

Claire's Suffers Data Breach, Potentially Exposing Payment Data
June 16, 2020 at 4:39 pm

Accessories retailer Claire's experienced a data breach on its e-commerce site beginning in April that compromised customer payment information, reports Bleeping Computer. The company discovered the MageCart attack on Friday, June 12 after it was revealed in a new report by cybersecurity firm Sansec. The attack consisted of hackers injecting malicious JavaScript scripts into various sections of…

Returns Abuse: A $24 Billion Problem
June 16, 2020 at 2:14 pm

Consumers have come to expect flexible returns policies. In recent research, Forter found that a whopping 97 percent of consumers say that returns policies impact their likelihood to actually purchase with a retailer. This is especially true for consumers shopping for apparel and accessories; these shoppers frequently use in-store and online returns, and deem these…

COVID-19 Makes the Problem of Ad Fraud More Complex for Retailers
June 5, 2020 at 5:20 pm

Marketing strategies developed for a pre-COVID world are, in the most part, not optimal for the realities of today. Brick-and-mortar retailers will be grappling with the challenges of strengthening their online presence and customer acquisition efforts. Strong online retailers will be facing more competitors, while likely also observing impacts of reduced consumer confidence. In this…