Fraud

Breaking the Cycle of E-Commerce Payments Fraud
January 7, 2021 at 7:03 pm

For any business engaging in e-commerce, payments fraud should be a top concern. Fraudulent activity is guaranteed to leave a negative impression on your customers, even if their loss is ultimately recouped. Both marketplaces and payment vendors have seen a sharp rise in fraud since the beginning of 2020, spurred by the pandemic. To help…

How to Spot the Retail Scams in Your Inbox This Holiday Season
December 14, 2020 at 1:25 pm

‘Tis the season for shopping scams — and this year could see more retail scams than ever as people stay home and shop for deals online as a result of COVID-19 lockdown measures. In fact, recent research shows that nearly half of U.S. consumers (47 percent) have done more online shopping in 2020 than in…

Winning the Fight Against Counterfeiters in the COVID-19 Era
December 10, 2020 at 1:09 pm

With stay-at-home restrictions easing across the country, what does the future landscape of retail look like? What do consumers face when ordering products online? We do know with the global pandemic that e-commerce has skyrocketed. Unfortunately, with the shift to e-commerce, we've also seen massive amounts of counterfeit products as well as products that were…

Why Mexico May Be Your Next Big Cross-Border Market
November 23, 2020 at 4:15 pm

For U.S.-based e-commerce businesses looking to expand internationally, Mexico is an appealing option. Its consumer base is young and mobile savvy. Internet use and online shopping are on the rise. And based on a recent survey for ClearSale by Sapio Research, Mexican consumers’ customer experience concerns and expectations are similar in many ways to those…

Protecting E-Commerce Merchants From Digital Gift Card Fraud in a COVID-19 Era
November 17, 2020 at 9:49 am

With the holiday shopping season right around the corner, retailers are bracing for a 25 percent to 35 percent increase in e-commerce orders vs. last year, driven by the COVID-19 pandemic. This is having a major impact on one of the most popular gift options: gift cards. Digital redemptions increased from 30 percent of the…

COVID-19, the Touchless Digital Economy, and its Ironic Magnification of Online Friction
October 27, 2020 at 2:40 pm

Few forcing functions have magnified the friction between a clean customer experience (CX) and verifying identity like the global pandemic. Just since March, the numbers of new entrants into the digital economy has skyrocketed. This isn't because of some epiphany that digital is the future, but rather because they have very few other choices. Worried…

Post-Crisis, User Accounts May Be Your Weakest Link for Fraud
October 13, 2020 at 3:06 pm

How would you feel if a thief broke into your house, opened all your drawers and rifled through your things … but didn’t steal anything? That sounds absurd, but that’s exactly the kind of scenario you’re setting up in the digital realm when your fraud team decides that the only thing that matters is the…

Contactless Commerce: How Consumers Can Avoid Fraud in the Age of the Digital Wallet
October 7, 2020 at 1:05 pm

States moved into lockdown mode when COVID-19 made its appearance in the U.S. back in March. And with that, business moved digital. However, many didn’t realize some of the ramifications of moving digitally so quickly, particularly with regards to online fraud. Now, as the country has begun its reopening, how physical businesses and stores approach…

Cybercriminals Have Retail Directly in Their Crosshairs
September 23, 2020 at 5:36 pm

Cyberattacks are increasingly prominent, particularly in the retail sector. According to the 2020 Trustwave Global Security Report, the retail industry was the most-targeted sector for cyberattacks for the third year in a row. In fact, in the company’s analysis of trillions of logged security events and hundreds of hands-on data breach investigations around the globe,…

Amazon Deleted 20,000 Product Reviews After Investigation Revealed Paid-For Reviews
September 8, 2020 at 5:52 pm

Amazon.com has removed 20,000 product reviews after a Financial Times (FT) investigation suggested that some of the site's top U.K. reviewers may have profited from leaving positive ratings, reports Business Insider. The paper's analysis showed nine of Amazon's top 10 U.K. reviewers dished out five-star reviews to products from little-known Chinese brands. The FT found the same…