User Experience

How Virtualization Will Drive the Next Phase of E-Commerce
September 17, 2020 at 1:13 pm

When the first 3G-enabled iPhone launched with much fanfare in June 2008, nobody knew what an app economy could look like. Yet within a decade, the smartphone, propelled by the adoption of 3G and 4G technologies, has upended the world of commerce. The Digital Transformation Over the past decade, digital has made it easier to…

How Consumer Feelings and Fears Will Shape Post-COVID Retail
September 16, 2020 at 10:50 am

COVID-19 has taken a significant and tragic toll on communities around the world, impacting seemingly every part of how societies have traditionally interacted and engaged with one another. Retail is no exception; the industry was already in a significant period of digital evolution — though not without growing pains. Online retail sales were up about…

Making Change: Put the Digital Customer Experience First 
September 15, 2020 at 4:37 pm

As the COVID-19 pandemic has changed the way we all shop, work and interact, the digital customer experience has solidified its place as the most important aspect of retail businesses. These past months, IT teams have been feeling more pressure than ever before to make each customer's digital interaction perfect. According to the recent Agents…

Post-COVID-19 Forcing Brands to Rethink Go-to-Market Strategies for Their E-Commerce Stores
July 22, 2020 at 10:22 am

A 2018 post on evolving go-to-market strategies, by Sally Ann Lopez, noted that digital channels comprise a growing 10 percent share of $5 trillion in total annual sales, and recommending several e-commerce strategies to harness this emerging market. The worldwide COVID-19 outbreak rapidly shuffled the digital card deck, turning many recommendations into dire necessities for…

Embrace the Unknown and an Accelerated Future
July 15, 2020 at 3:32 pm

When states and countries begin reopening stores, restaurants, workplaces, and entertainment spaces, we’ll be living in a dramatically different world then we were before the COVID-19 pandemic. How could anyone truly predict a global pandemic and the aftermath it would leave on our economy? Yet, here we are as consumers, business owners and marketers, stuck…

Website Accessibility: How Can You Play by the Rules?
July 9, 2020 at 6:54 pm

Website accessibility has been a hotly debated topic in recent times. As the penetration of the internet grows, the demand for web accessibility is also rising. In simple terms, web accessibility refers to the process or practice of making the web accessible to everyone regardless of their disabilities. However, many website owners continue to ignore…

Avoid the Humdrum and Deliver Meaning
June 30, 2020 at 4:36 pm

The future of customer experience will be an expression of our deepest instinctive human behaviors — at warp speed and exponential scale — pushed on by advances in technology. And while technologies such as artificial intelligence (AI), big data and machine learning (ML) are indeed making strides, there’s one aspect that will really determine the ultimate customer…

5 Ways to Secure Your E-Commerce Site From Client-Side Malware
June 29, 2020 at 8:09 pm

Of the numerous malicious attacks that significantly affect your e-commerce business, client-side malware is one of the most lethal because it comes from the customer’s computer and isn't easily detectable. Its core goal is to interfere with client traffic on your website by redirecting them to other online stores. If not dealt with, client-side malware…

How Online Retailers Get Moving With Lazy-Loading Images
June 22, 2020 at 3:54 pm

One second of page delay could cost Amazon.com $1.6 billion in annual revenue. But scraping this one second is a tricky task, especially for online retail, with websites all about product images. Consumers want to see high-quality photos of a product from every angle before they click “Add to Cart.” Still, a large number of high-resolution…

Online Shopping Isn't Going Away Any Time Soon. Are You Prepared?
June 4, 2020 at 6:46 pm

While parts of the world are beginning to open up again and some consumers are anxious to get back into stores, many will continue to shop online as much as possible for a long time to come. Over the past couple of months, a lot of retailers have risen to the occasion to serve their…