Professional Development

There is a scene that plays out inside retail organizations every day, across every format and price point. A leader stands in front of her team speaking about the importance of the customer experience (CX). She has the data. The PowerPoint presentation. The customer satisfaction scores, Net Promoter benchmarks, and mystery shop results. The team…

In episode 509 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Zaven "Zee" Ghanimian, CEO, and Brooke Brinkman Ghanimian, chief operating officer of Simon G. Fine Jewelry, a leading fine jewelry brand known for innovation, craftsmanship, and timeless design. Listen in as they share the origin story of the family-owned-and-operated business (0:55), why maintaining quality…

Macy's posted its strongest fiscal first-quarter comparable sales performance in four years on Wednesday, as the legacy department store’s turnaround continues to show progress. Led by the 200 so-called reimagined stores Macy’s has upgraded, comparable sales grew 3 percent overall during the quarter and 1.6 percent at its namesake banner. At Bloomingdale’s, comparable sales grew…

lululemon is ending its feud with founder Chip Wilson. The athletic apparel company entered into an agreement with Wilson on Wednesday that ended a messy proxy contest the founder started late last year as its largest individual shareholder. Under terms of the deal, luluelmon has agreed to appoint two of Wilson’s nominees — former On co-CEO…

A group of activist investors is urging Target shareholders to vote against the re-election of Executive Chair Brian Cornell and Lead Independent Director Christine Leahy at the retailer’s annual shareholder meeting in June, reports Yahoo Finance. Among the reasons cited is Leahy’s oversight of the decision to retain former CEO Cornell as executive chair and…

Retail has always been a human-centered business. Every sale, return, upsell and resolution depends on an employee’s ability to read emotion, respond appropriately, and guide a customer through an experience that feels both personal and efficient. As customer expectations rise, competitive advantage in retail is no longer defined by operational efficiency alone, but by how…

For years, the conversation around commerce media has been dominated by technology and data. The industry has obsessed over the fixtures, including the API integrations, first-party audiences, closed-loop measurement capabilities, and the algorithmic precision of retail media networks. Yet, as we enter a more complex economic landscape, many organizations are finding that the most sophisticated…

Best Buy announced Wednesday that its CEO, Corie Barry, would be replaced by another executive at the consumer electronics retailer, Chief Customer, Product and Fulfillment Officer Jason Bonfig. Bonfig will succeed Barry on Oct. 31, when he will also join the board. Barry will stay on as strategic advisor for six months following Bonfig's appointment.…

Apple said on Monday that John Ternus is succeeding Tim Cook as CEO, with Cook assuming the role of executive chairman on Sept. 1. Ternus, a senior vice president of hardware engineering, will join Apple’s board of directors when he becomes CEO. Apple’s non-executive chairman Arthur Levinson will become the iPhone-maker’s lead independent director on…

In episode 503 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Marianna Sachse, founder and CEO of Jackalo, the first circular childrenswear brand focused on creating durable, eco-friendly apparel. Sachse describes her inspiration for founding the brand — a difficulty finding comfortable, sustainable, long-lasting pants and hand-me-downs for kids four and older (2:00). She details…