Digital Innovation

How Movado Group Has Gotten Omnichannel Down Like Clockwork
November 14, 2019 at 5:45 pm

In an interview at eTail East in Boston earlier this year, Behzad Soltani, chief digital officer at Movado Group, parent company of leading watch brands such as Movado, Concord, EBEL, Hugo Boss Watches, and more, detailed the company's commitment to being an omnichannel organization, from operations to marketing, among other functions. Soltani participated on a…

Is Retail Making a Digital Comeback?
October 28, 2019 at 1:02 pm

In 2018, specialty retail was under assault. This year, it’s taking up arms. Specialty retailers have improved fulfillment speed dramatically. Consider, a fifth of brands now offer free two-day shipping, and the number of brands offering next-day shipping has doubled. Recognizing that mobile accounts for 55 percent of online traffic, on average, in this sector,…

How Aaron's Made Room for the Innovation Process
October 4, 2019 at 12:40 pm

Most retailers know that innovation is key to surviving — and thriving — in the accelerating digital age, but what most retailers don’t understand is how to get there. This is what John Trainor, chief information officer and senior vice president, digital product at Aaron's, discussed during last week's Total Retail Tech event in Philadelphia. Trainor's keynote presentation,…

What Voice Shopping Skeptics Are Failing to See
October 1, 2019 at 10:05 am

The future of commerce is sitting on your counter. That’s right, Amazon Alexa, the familiar voice assistant who tells you the weather forecast, will also help you purchase a new umbrella. That was the consensus, anyway, until a recent viral statistic caused some backpedaling. According to a recent report by The Information, “just 2 percent…

The Future of Retail: Personalization, Innovation and Services
September 27, 2019 at 12:41 pm

Just when we thought Amazon Prime two-day shipping couldn’t get any swifter, the e-commerce behemoth announced same-day delivery, sending shockwaves throughout the retail landscape. The move further raises the bar for consumer expectations, setting a new benchmark not just for delivery speed, but personalization. There’s no denying that the one-size-fits-all experience doesn’t work anymore. Shoppers…

Making Insights Actionable: Combining the Consumer’s Voice With Artificial Intelligence
September 5, 2019 at 3:23 pm

The retail industry, like many others, is being disrupted and permanently changed by the ever-increasing capabilities and applications of artificial intelligence (AI) and machine learning (ML). As I wrote in my last post, we're just beginning to see the benefits of AI and ML implementations in the retail sector, but they've already helped forward-thinking companies…

Centralized IT Structure Helps Propel Aaron's Digital Transformation
August 29, 2019 at 4:02 pm

Aaron’s, an Atlanta-based retailer of furniture, consumer electronics and appliances that are available for sale or lease to own, is a rapidly growing company with more than 1,600 stores across 47 states and in Canada. However, Aaron's needed to take the necessary steps to improve upon its digital operations in order to be a truly…

Why the ‘Voice Revolution’ Will Lead to a Boom in Voice Commerce
August 28, 2019 at 11:17 am

Interacting with voice assistants is becoming a part of our daily lives. From smartphones and smart TVs to wearables and even microwaves, it’s hard to name a device that hasn’t been — or won’t soon be — enhanced with voice-enabled technology in some capacity. Despite its growth, voice assistant technology is a largely untapped resource.…

3 Crucial Challenges Retailers Can Overcome With AIOps
August 20, 2019 at 10:29 am

The age of digital disruption has arguably impacted retailers more than any other industry, with well-known brands going out of business or closing stores on a regular basis and consumers increasingly choosing online shopping over brick-and-mortar because of convenience. With pressure to stay competitive, when an outage of any kind (point-of-sale system, inventory management, etc.)…

Understanding Your Customers is at the Heart of Retail Success
August 19, 2019 at 11:56 am

In 1998, economist B. Joseph Pine II wrote that the world of retail was changing. He noted that the service economy was coming to an end, soon to be replaced with an economy based on memorable experiences and shared events. Now, over 20 years later, the "experience economy" has moved from an academic theory into…