Amazon.com says it has cut off Meta’s new Muse personal AI agent from shopping on its marketplace on behalf of customers, after attempting unsuccessfully to get the Facebook parent company to voluntarily exclude the e-commerce site from the experience. The problem, Amazon says, is that it never agreed to any of it. Meta didn’t tell…

While at Total Retail Tech in Dallas last week, Fossil Group's Senior Director of Transformation Kendra Horne shared insights into her work at the lifestyle accessories brand. Horne discusses her approach to prioritizing transformation initiatives when everything feels urgent, the biggest obstacle to simplifying legacy technology and processes, and how she encourages teams to embrace…

A wireless earbuds seller based in Shenzhen, China has a cool product everybody wants, manufacturing capacity to produce it at scale, and strong home market demand. Now it wants to sell to Saudi Arabia and the UAE. To do that, the seller must navigate local tax and compliance requirements, manage intricate cross-border logistics and customs,…

A friend of mine, a schoolteacher, was visiting me recently and asked whether AG1 Greens was better than IM8, the supplement he takes. I pulled up Google’s AI Mode and compared them while we were talking. It asked whether he wanted nutritional substitution or longevity, since IM8 is better for longevity. That’s not what I…

In the U.S. retail market, the customer experience increasingly depends on what happens after checkout. Consumers expect brands to deliver on promises around convenience and transparency, but meeting those expectations requires strong operational foundations behind the scenes. Recent research highlights that retailers improving their total experience aren't simply adding new capabilities; they're strengthening the fundamentals…