Once a retailer says it can fulfill an order, it has made a promise. If a retailer’s website says a product is available for pickup, the customer expects to walk into the store and make the purchase. If the retailer says it can make a delivery within four hours, the customer expects the order will…

Consumer expectations are evolving and rising, and legacy retail brands must continually adapt to stay relevant. In this keynote session from Total Retail Tech, held Sept. 14-16 in Dallas, Catalyst Brands’ senior vice president, chief digital and technology officer Kumar “Kartik” Kartikeya details how the organization is bringing together iconic brands (JCPenney, Brooks Brothers, Aeropostale,…

Walmart is adding health-related benefits for its U.S. workforce, with Chief People Officer Donna Morris laying out the changes in a letter to the chain’s roughly 1.6 million associates during its annual enrollment period. Parents of babies admitted to a neonatal intensive care unit will get up to 12 weeks of paid leave from Walmart…

Retailers operating transportation and distribution fleets are asked, more often than ever, to evaluate a crowded telematics market before committing to a platform. Selecting a telematics provider has now become one of the most important technology decisions these retailers make, not because telematics itself is new, but because each platform offers a different mix of…

The internet has gotten a lot harder to trust. Consumers are increasingly aware that inauthentic experiences are out there, and that changes the way they approach every site they visit, whether their intent is to browse or purchase. Recent Pantheon research found that 78 percent of consumers are concerned about encountering fake online stores, and…