Black Friday and Cyber Monday result in higher website traffic for retailers than any other week of the year. This is also when falling short of the many privacy laws now in place costs the most. An increasing number of states now mandate that websites automatically respect a shopper's privacy preferences, without the need for…

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Janna Navarro, vice president, managing director at Wpromote x Giant Spoon, an independent full-service creative and marketing agency. Listen in as Navarro shares her insight into the state of the retail industry today (1:10), the biggest challenges facing retail marketers right now (3:45),…

Wayfair announced on Wednesday that it posted its strongest quarter of sales growth since the pandemic as the furniture retailer continues to win over customers and take market share. The company said it saw double-digit revenue growth in the U.S., reaching about $3 billion, an 11.4 percent increase from the year prior. Wayfair CFO Kate…

Brands like BYLT Basics that grew up entirely on paid social and site conversion are reaching a new stage of growth. Rising customer acquisition costs, platform dependency, and diminishing returns from digital-only channels are pushing brands to think beyond e-commerce. Physical retail isn’t replacing direct to consumer, it’s strengthening it. In this keynote session from…

Every organization eventually faces the same question: What happens when the people who know how to do something exceptionally well leave? That question followed me through Murano, the island off Venice where glassmakers have worked the same furnaces for centuries. The craftsmanship is extraordinary, but what fascinated me wasn't just the glass. It was how…