Total Retail's Joe Keenan and Kristina Stidham discuss the findings of the 9th annual Best Direct Digital Gift Cards Benchmark Report, produced by NAPCO Research in partnership with Blackhawk Network (BHN). Learn how this comprehensive gift card study reveals what separates the best digital gift card programs from the rest. Keenan and Stidham share what…

Food waste sits at the intersection of some of the biggest challenges facing retailers today. As grocers face tighter margins and growing pressure to improve sustainability, how they manage waste in-store has become one of the primary levers they can pull. The scale of the issue is hard to ignore. Global food waste costs have…

Retailers spent the last decade optimizing a familiar e-commerce path: homepage to category page to product detail page (PDP). Brand story first. Product decision last. That sequence is getting compressed. Artificial intelligence-driven discovery is increasingly delivering shoppers directly to PDPs, often from a single prompt like “best white sneakers for wide feet” or “what jeans…

Personalization isn’t coming back. It’s being reinterpreted by a new generation. We’re now seeing fun, custom pieces that mean monograms are a must-have. As back-to-school shopping enters crunch time, we’re seeing a surge across the board. From elementary school backpacks to college dorm rooms, customization is the essential finishing touch, and retailers that treat it…

Join the industry event for senior executives leading the future of retail technology. Total Retail Tech is being held Sept. 14-16 in Dallas. This free, all-inclusive event for qualified retail executives brings together leaders who oversee technology and marketing strategy to learn from industry experts and each other in a small-group setting. Retail and brand…