Amazon.com is tapping into the increasingly popular trend for interacting with artificial intelligence agents: texting. The company announced it is launching a feature that lets customers chat with its Alexa AI agent via text messages to help them shop, much like you can with AI agents like Muse or Instinct. The move comes after Amazon…

Retailers have spent decades getting better at predicting demand. Black Friday, Cyber Monday, and the holidays gave businesses major moments on the calendar they could prepare for months in advance. From ordering inventory to planning promotions and preparing operations, they knew what to expect. While those events still matter, retailers now face a new challenge:…

Artificial intelligence has become one of retail’s top priorities. Retailers are deploying AI to strengthen security, improve operations and boost margins. However, the technology is only as valuable as the insights it provides and how effectively those insights can be put into action, and that can’t happen without humans in the loop. AI shouldn't operate…

When shoppers ask artificial intelligence models for "the most comfortable shapewear" or "the best running shoes for flat feet," the answer rarely comes from a brand's own website or external marketing. Large language models (LLMs) don't take a brand's word for it. They look for validation, and they find it in the sources consumers already…

Across the nation, U.S. businesses are continuing to navigate supply chain disruptions, affecting sourcing, inventory, costs and product availability. A myriad of factors have fueled this disruption, not least geopolitical turmoil and extreme weather events, alongside changes in trade policy and continued evolution of global sourcing networks. With geopolitical uncertainty and extreme weather events likely…