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Amazon Blocks Meta's Muse AI Agent From its Site

Amazon.com says it has cut off Meta’s new Muse personal AI agent from shopping on its marketplace on behalf of customers, after attempting unsuccessfully to get the Facebook parent company to voluntarily exclude the e-commerce site from the experience. The problem, Amazon says, is that it never agreed to any of it. Meta didn’t tell…

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Crocs is Suing Five Below for Trademark Infringement
September 28, 2026 at 4:54 pm

Crocs is suing Five Below over a $7 pair of clogs, alleging the discount retailer copied elements of its footwear and infringed patents covering the charms used to decorate the shoes. Crocs and its subsidiary, Jibbitz, filed the lawsuit Sept. 18 in U.S. District Court for the District of Colorado, where Crocs is based. The…

The Prime Effect: How Brands Can Win With Amazon … and Beyond
September 28, 2026 at 3:50 pm

Prime Day may be an Amazon.com event, but its impact is no longer confined to the online retail giant. It’s become a market-wide retail moment that reshapes what consumers buy, where they buy it, and what they expect to pay — creating new challenges and opportunities for brands across every channel. Despite record-breaking sales during…

Build-A-Bear Workshop's CEO on Balancing Tradition With Reinvention
September 28, 2026 at 1:19 pm

In this episode of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Chris Hurt, president and CEO of Build-A-Bear Workshop, a beloved multigenerational brand focused on its mission to "add a little more heart to life," known for its stuffed animals. Hurt discusses his career start at Polo Ralph Lauren and American Eagle Outfitters, and the…

From Global Campaign to Local Store: How AI is Closing Retail’s Merchandising Execution Gap
September 28, 2026 at 1:11 pm

Retailers are facing myriad broad-based challenges in today’s economic environment: high labor costs, supply chain disruptions, slow growth and cost-conscious consumers, and strict regulatory compliance. On top of all of that, multinational food and beverage retailers are struggling to close the gap between what they plan for in-store and what customers actually see when they’re…