Walmart on Tuesday announced a new joint membership combining its namesake chain and its subsidiary Sam’s Club, as the retailer leans further into convenience and value to win over cash-strapped consumers. The membership, which combines Walmart+ and Sam’s Club Plus, will cost $120 per year, according to the company. That price is nearly $100 less…

Retailers tend to judge loyalty success by penetration, which measures the share of transactions tied to a member account. It’s an easy number to report and an easy one to feel good about. However, penetration mostly counts people who were already coming in. It doesn’t show whether the program created a new visit, held off…

Imagine a shopper standing in a physical retail aisle. In the span of two minutes, they flip open a mobile app to check a digital product page, then hop over to an artificial intelligence assistant to verify a specific compatibility question. The shopper isn’t marveling at your corporate "omnichannel architecture." They're just trying to buy…

Every year, small business owners spend September and October telling themselves they have plenty of time before the holidays, yet wake up in mid-November and wonder where the time went. When the signage is finally ordered, they find the printer backed up, the good display space at the front of the store spoken for, and…

If there’s one thing warehouses don’t lack, it’s data. In fact, e-commerce giants such as Amazon.com ingest upward of 50 million data points per week. Management can now access every statistic they could possibly want. Every pick, every pack, every movement, every location, recorded. What’s the average pick speed? Who is meeting productivity goals? Where…