Apple said on Monday that John Ternus is succeeding Tim Cook as CEO, with Cook assuming the role of executive chairman on Sept. 1. Ternus, a senior vice president of hardware engineering, will join Apple’s board of directors when he becomes CEO. Apple’s non-executive chairman Arthur Levinson will become the iPhone-maker’s lead independent director on…

A steady stream of new customers keeps revenue moving even as earlier customers fail to convert into repeat buyers. However, over time the imbalance builds and catches up, pushing growth toward constant replacement instead of repeat behavior and putting more pressure on spend. When that strain shows up, teams often double down on what looks…

When times get tough, the old playbook says to tighten your belt and cut costs wherever you can. But small businesses in 2026 are flipping the script. For Constant Contact’s latest Small Business Now report, we surveyed more than 1,500 small business owners to understand their concerns and strategies around marketing for 2026. While they…

Retail’s retreat from self-checkout (SCO) is swift and highly visible as major chains are aggressively scaling back lanes. Even local governments are beginning to get involved, with proposed legislation in places like New York City aimed at restricting usage and increasing staffing requirements. SCO feels like it’s assumed the most significant amount of blame for…

Artificial intelligence-driven traffic to U.S. retail websites increased 4,700 percent in 2025. Retailers that have developed an agentic AI digital commerce space, or are exploring that possibility, are facing new challenges and risks as consumer use explodes. What is Agentic AI? Retailers have to meet current customer expectations by providing an omnichannel shopping experience that…