Shein’s U.S. business is under investigation by the Federal Trade Commission, the fast-fashion giant revealed in documents connected to its upcoming Hong Kong initial public offering. In the filing, the Chinese-founded company didn’t say what the FTC is investigating, but the disclosure appears to be the first time the probe was made public. Shein previously tried…

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Eugene Yukin, vice president of products at MessageGears, the data activation and engagement platform that helps enterprises harness their data by streamlining the tech stack. Listen in as Yukin discusses his career experience in retail and product (1:10), the MessageGears platform (2:30), and…

Digital gift cards are no longer merely a convenient substitute for physical presents. They're increasingly becoming a customer acquisition, retention and engagement tool that retailers can leverage throughout the year. The ninth annual benchmark report on the best direct digital gift card programs across North America, produced by NAPCO Research in partnership with Blackhawk Network…

Being able to swiftly adapt to changing market conditions is a key skill businesses must adopt. Operational agility has never been more important, especially when crafting powerful customer touchpoints. As demographics shift and align with viral trends, your consumer market is constantly evolving. Empowering your team to adapt quickly and make fast decisions means that…

E-commerce IT teams are drowning in notifications. Nearly every system component involved in moving customers through checkout — payment gateways, inventory databases, fulfillment engines, fraud screening tools — pings someone the moment something looks off. The intent is to catch problems before customers do, but for many retailers the result is the opposite. Teams are…