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Nike Restructures, Names New Brand President

Nike announced a series of leadership changes and restructuring on Monday, including the retirement of its current president of consumer, product and brand. The company is restructuring its consumer, product and brand leadership into three separate areas: consumer and sport, marketing, and product creation. As a result, Heidi O'Neill, Nike's president of consumer, product and…

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An AI Handshake for Sustained Customer Loyalty
May 12, 2025 at 12:34 pm

A recent survey revealed compelling insights on what business leaders expect from artificial intelligence (AI) in customer engagement. Sixty-seven percent looked to AI for faster information, 62 percent to reduce wait times, 53 percent for improved data accuracy, 42 percent to create consistent experiences, and 41 percent for personalized responses. They say all roads lead…

Digital Displays Influence Purchase Decisions: Data Proves ROI
May 12, 2025 at 11:07 am

Walk through any major retail store today and you'll notice that digital screens are becoming as common as shelves. It's no coincidence that the U.S. retail digital signage market surpassed $2.2 billion in 2024, with brands from Walmart to Nike doubling down on these dynamic displays. But are shoppers actually paying attention? Or are retailers…

Detailing World Founder's on Serving Car Enthusiasts
May 12, 2025 at 8:53 am

In episode 481 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Matthew Kelly, founder and owner of Detailing World, the largest selection of professional-grade car detailing products operating over a dozen stores and wholesale nationwide. Listen in as Kelly provides an overview of Detailing World (1:30), why he entered the market with a physical storefront…

Key Takeaways From the 2025 Best Digital Gift Card Programs Report
May 7, 2025 at 8:29 pm

In this episode of Retail Right Now, Total Retail's Joe Keenan and Marie Albiges discuss the recently released 2025 Best Digital Gift Card Programs report, produced by NAPCO Research in conjunction with Blackhawk Network. This eighth annual report is the most comprehensive assessment of the digital gift card industry in the market. Keenan and Albiges…

Nike Restructures, Names New Brand President
May 7, 2025 at 4:31 pm

Nike announced a series of leadership changes and restructuring on Monday, including the retirement of its current president of consumer, product and brand. The company is restructuring its consumer, product and brand leadership into three separate areas: consumer and sport, marketing, and product creation. As a result, Heidi O'Neill, Nike's president of consumer, product and…