Walmart has eliminated 1,000 roles as the world’s largest retailer simplifies its operating structure, a ⁠source familiar with the matter told Reuters. Under new CEO John Furner ​and a ​reshaped leadership team, the ​retailer is doubling down on a tech-focused strategy as it woos higher-income shoppers and builds its marketplace and delivery businesses. Walmart has…

Retailers spend years and millions building loyalty programs, reward ecosystems and promotional engines. But what happens when that value sits unused — forgotten in an app, buried in an inbox, expired before it was ever spent? The problem isn't consumer apathy. It's a system that was never designed for how people actually manage their money.…

For today’s retailers, customer experience (CX) defines a business. Every delay, outage or failed transaction directly impacts revenue, customer loyalty and brand perception. To keep pace, retailers are increasingly turning to artificial intelligence and automation to power real-time personalization, streamline operations, and support always-on digital and in-store experiences. However, the same technologies that enable speed…

As consumers increasingly turn to artificial intelligence for shopping guidance, many people assumed that AI chatbots could more or less totally replace human decision-making. However, the recent news that OpenAI abandoned ChatGPT’s Instant Checkout feature is eye opening: shoppers increasingly use chatbots for product discovery and comparison but they still want to make the actual…

Access to capital has always been one of the biggest constraints for e-commerce businesses. What’s changed in recent years is not just the availability of funding, but how that capital is structured and how closely it aligns with the realities of running a modern online business. Today’s e-commerce merchants don’t just need funding, they need…