As part of Total Retail's 2024 Retail Technology Report, one of the areas retail executives were surveyed about is the processes within their organizations for vetting and purchasing technology systems. The growing influence of technology across retail businesses, from operations to customer and employee experience, among many other functional areas, requires leadership and decision-makers to…

In this video, Linh Calhoun, chief marketing officer of Replacements, Ltd., talks about the evolution of the role of the retail marketer; technology's influence on marketing strategy; and her advice for rising marketing leaders. She also shares Replacements Ltd.'s new campaign highlighting the generational relevance of its product, enabling customers to maintain old traditions and…

Walmart is diving into the world of artificial intelligence by launching a series of AI improvements, including a new customer support chatbot, a Roblox activation, and personalized Walmart.com homepages. Calling it a "strategy to accelerate adaptive retail," Walmart said in a press release its propriety AI, generative AI, augmented reality (AR) and immersive commerce platforms…

In the E-Commerce Business Loans: What Sellers Need to Know article, I defined an e-commerce loan, how it works, the pros and cons, and the best candidates for getting traditional funding support. Now, let’s explore other funding options for online sellers. Business Credit Cards Credit cards allow small e-commerce companies to manage daily operational expenses…

As we think back on the Olympic Games, it’s easy to marvel at the dedication and preparation that athletes pour into their training. That same spirit is found in retail, as the industry gears up for its own kind of Olympics: the holiday season followed by the inevitable surge in product returns. Returns present a…