Designed for retail CEO's, CMO's, e-Commerce Directors, Marketing Managers and other strategic decision makers, the Total Retail Resource Library is the premier source for free retail oriented best practices and case studies.

Have some good white papers or case studies? Contact Jennifer DiPasquale to contribute.


Report: Email Marketing Provides Best ROI for Retail Marketers

This report outlines findings from a study designed to help brands improve the effectiveness of their email marketing campaigns, discover benchmarks for specific industries — in this case retail — and help compare and identify points where retail marketers have found success and where they need to improve in order to maximize return on investment.

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Consumer Research Reveals New Customer Care and Brand Loyalty Insights

A new research report, Customer Experience Management Benchmark (CXMB) Industry Insights: Retail, was recently published by COPC Inc. and Execs In The Know, with sponsorship support from Gladly Inc. This report reveals key findings about in-store, online and mobile shoppers in the United States regarding customer care and brand loyalty.

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Template for E-Commerce Website Redesign

This whitepaper and RFP template outlines the questions and steps you need to take for successfully selecting the right technology when considering redesigning your e-commerce website. It covers the basis and applies for all industry types and sizes.

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Retail Stores

The State of Brick & Mortar 2017

Mood Media, the global leader in elevating customer experiences, recently released a new global study, The State of Brick & Mortar: 2017, which reveals consumer insights around the importance of in-store customer experience as well as in-store shopping behaviors.

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In-Store Technology

Bouncepad's 2017 U.S. Consumer Survey

A recent survey of 1,000 U.S. consumers commissioned by Bouncepad, the inventor of the commercial iPad stand, showed that a majority of shoppers want more technology in brick-and-mortar retail stores — and they’re willing to show up and pay up for stores that deliver.

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New Report Reveals the Best in Email Marketing

Many brands are failing to migrate beyond basic email marketing methods that drive return on investment and customer satisfaction. dotmailer's new "Hitting the Mark" Benchmark Report 2017 evaluates the email marketing activities of 100 online retail brands to share which ones are outperforming the rest.

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International Strategy

'The Great Returns Race' Benchmark Q1 2017

ReBOUND's revolutionary returns benchmark; 'The Great Returns Race' is back and it's bigger than ever! For the first time ever, this study includes UK return policies as well as cross-border, so it's the most comprehensive benchmark yet! Download the report to see which brands kick off the year with a winning returns policy.

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'The Great Returns Race' Benchmark Q4 2016

In this latest edition of ‘The Great Returns Race’ we have a few surprises in store. But we’ve still not seen any retailer hit 100% so there’s still work to do across the board. Discover the movers and shakers of the returns world in 2016's last installment of ‘The Great Returns Race: The Final Quarter’ produced by ReBOUND.

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