Cover Story: A Beautiful Marriage
Omnichannel Retailer of the Year Brian Watkins leads Ritani's unique channel integration strategy

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Joe Keenan
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In addition to expertly designing a clean, easily navigable website that showcases Ritani's merchandise, the retailer often plays the role of educator. Ritani is almost always dealing with first-time customers when it comes to the purchase of diamonds, and therefore needs to educate shoppers on the process — e.g., the different cuts of diamond, the price of the product depending on the size, the four C's (cut, color, clarity and carat weight).
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