Joe Keenan

Joe Keenan

Joe Keenan is the executive editor of Total Retail.

J.C. Penney CEO Marvin Ellison Resigns to Take Top Spot at Lowe's

J.C. Penney CEO Marvin Ellison is leaving the department store chain to become CEO of Lowe's, the home improvement chain reported Tuesday. Ellison came to J.C. Penney from Home Depot, so Lowe's is getting an experienced home improvement executive. Last week, J.C. Penney reported weaker-than-expected earnings. J.C. Penney's board said Tuesday that it has created an Office…

Walmart Abandons Scan & Go Checkout

Walmart has decided to cancel an app that let shoppers scan and pay for items with their smartphones so they could skip waiting in line at checkout registers, the company confirmed to Business Insider on Tuesday. The decision to kill the app, called Scan & Go, comes just four months after Walmart announced it would expand…

Cross-Channel Returns Remain a Challenge for Retailers

A key theme to emerge from Total Retail's second annual Top 100 Omnichannel Retailers report was the difficulty brands have in implementing systems that enable customers to easily return products across channels — e.g., buy online, return in-store. Of the 100 retailers analyzed, 16 retailers had cross-channel returns with no exceptions; 62 percent of retailers…

Amazon Go Stores Coming to Chicago, San Francisco

Amazon.com's cashier-free grocery store of the future is coming to San Francisco and Chicago. The company is expanding its experimental Amazon Go store to the two cities, but didn't say when they would open. It has posted job listings for store managers in the cities on its site, which were first noticed by the Seattle…

Best Buy Introduces New Logo Based on Blue-Shirt Experts

The yellow price tag isn’t going away, but it’s no longer front and center in an updated logo Best Buy revealed this week. The first refresh of the logo in nearly three decades is part of a new marketing strategy as the electronics chain increasingly focuses not just on products and prices, but also the value…

4 More Nike Execs Out Amid Inquiry Into Harassment Allegations

A sweeping investigation into workplace behavior at Nike has resulted in the departure of four more top-level executives, raising to 10 the number of senior managers to leave the company. Nike continues to overhaul its upper ranks amid widespread allegations of harassment and discrimination against female employees. Together, the departing executives oversee some of the most…

Walmart Ends Grocery Delivery Partnerships With Uber, Lyft

Walmart's online grocery delivery partnerships with ride-hailing services Uber and Lyft have ended, according to two sources, a potential setback for the retailer's ambitions to challenge Amazon.com with speedy delivery of groceries to people's homes. The end of the Walmart partnerships, which hasn't been previously reported and was confirmed by Walmart and Uber, undercuts a vision the…

The Vitamin Shoppe Recognized for Omnichannel Excellence

The Vitamin Shoppe made a significant leap in this year’s rankings of the Top 100 Omnichannel Retailers, an annual report from Total Retail, coming from 15th place last year all the way to a share of second place in 2018. How did the company do it? By improving pricing consistency across channels and adding more…

Sears, Kmart Launch Online Product Lease Program

Sears and Kmart announced today that they are expanding their LEASE IT program online, thereby becoming the only national full-service retailer to offer a full assortment of products to lease both online and in-store. The LEASE IT payment option, originally launched in-store at Sears and Kmart in 2012, enables shoppers who don't qualify for or…

Millennial Parents Shop Differently Than Other Generations, Report Finds

Findings from the spring edition of the National Retail Federation’s quarterly Consumer View report provides insight into how millennial parents shop, spend and engage with brands differently than parents in other generations. Millennial parents turn to their smartphones at every point during shopping. The study found 78 percent use their phones to research products (compared…

Amazon Adding 2,000 Technology Jobs in Boston

Amazon.com announced a huge expansion in Boston that will bring 2,000 technology jobs to the city, where it will focus on developing its Alexa voice-activated technology as well as cloud computing and robotics. The move cements Boston as one of the retail giant’s prime technology hubs, even as the company weighs 20 metro areas, including…

Walmart Sells its UK Supermarket Business in $10B Deal

Walmart is retreating from Europe, merging its U.K. supermarket business Asda with bigger rival Sainsbury's. In return, Walmart will receive £2.97 billion ($4.1 billion) in cash and a 42 percent stake in the combined business, the companies said in a statement on Monday. The deal values Asda at £7.3 billion ($10 billion), and creates a…

Amazon Raising the Price of Prime to $119

Amazon.com is raising the price of its loyalty subscription service, Amazon Prime, from $99 to $119 per year. The company announced the price hike during a call with investors Thursday. The change will go into effect May 11, and will apply to Prime renewals beginning June 16. The change is the first time Amazon has upped…

GNC to Close 200 Stores This Year

GNC said Thursday it plans to shutter about 200 stores across the U.S. and Canada in 2018. The vitamin shop owner has more than 8,000 locations globally, about 3,300 of which are corporately held and within the U.S. and Canada, according to its website. It also operates shops within Rite Aid stores, and has a little more…

Walmart Tests New Employee Dress Code at Stores

Walmart is testing a new dress code that gives employees more freedom in what they can wear on the job. Under the pilot program, which has been rolled out to fewer than 100 stores, workers can wear solid color blue jeans instead of khaki-colored or black denim pants. They also can wear a solid-color shirt of…