Joe Keenan

Joe Keenan

Joe Keenan is the executive editor of Total Retail. Joe has more than 10 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.

Hanna Andersson Suffers a Data Breach

Hanna Andersson, a children’s clothing company with stores across the country, has told customers that their card payment data may have been compromised in a security breach last year. For nearly two months from mid-September to mid-November, an “unauthorized third party” had access to card payment information that certain customers entered as they were checking…

50 Best Retail Tips of 2019 to Drive Business Gains in the New Year

Total Retail is excited to present to you its 50 Best Retail Tips of 2019! For this annual report, the Total Retail editorial team spent time in last year's fourth quarter poring over each piece of content we created in 2019 to identify the 50 very best tips of the year. We reviewed the content published in…

Stationery Chain Papyrus to Close All of its Stores

Stationery chain Papyrus is reportedly closing all of its stores across the United States. Citing two anonymous sources, Retail Dive's Ben Unglesbee reported that the chain's parent company, the Schurman Retail Group, plans to close all Papyrus retail locations. The first Papyrus location opened up in Berkeley, California, in 1973, although the brand itself dates back to 1950.…

La-Z-Boy Gets Comfortable With Customer Data, Custom Products, In-Store Experts and More

In episode 230 of Total Retail Talks, Executive Editor Joe Keenan interviews Eli Winkler, chief marketing officer at La-Z-Boy, a leading home furniture manufacturer and retailer. Listen in as Winkler discusses the furniture retailer's history, how the business has adjusted to consumers' changing behaviors, and the technology enhancements La-Z-Boy offers shoppers in its stores and…

Gap Inc. Cancels Plan to Spin Off Old Navy

Gap Inc. announced yesterday that it has ended plans to spin off its Old Navy brand, reversing a strategy announced less than a year ago. The plan was unveiled last year as a way to give Old Navy, Gap's faster-growing budget brand, space to maneuver as its own company. At the same time, the plan would have…

In Change of Course, Away's Steph Korey Returns as CEO

Away co-founder Steph Korey, who stepped down as CEO following reports of her role in creating a toxic culture, is back at the helm of the luggage startup. The original plan was for lululemon COO Stuart Haselden to take over yesterday and, in a way, he has. Haselden will now be co-CEO along with Korey. In an…

How Technology is Helping JO-ANN Stores Deliver Omnichannel Customer Service

In episode 229 of Total Retail Talks, Executive Editor Joe Keenan interviews Drew Chamberlain, director of operations and customer experience at JO-ANN Stores, a specialty retailer of crafts and fabrics. Listen in as Chamberlain discusses JOANN's recent partnership with customer service platform Gladly, why the craft retailer felt the need to invest in new technology,…

Target to Launch an Activewear Brand

Target is ready to launch yet another new brand — one that executives hope will help it compete with the likes of Athleta and lululemon. All in Motion, an activewear brand developed by Target's in-house designers, will replace C9 by Champion, a licensed brand from Hanesbrands that Target has carried exclusively for more than 15…

Pier 1 Imports to Close Nearly Half its Stores, Bankruptcy Rumors Persist

Pier 1 Imports said yesterday that it intends to close up to 450 locations, or almost half its fleet of 942 stores, as it unexpectedly reported quarterly earnings amid bankruptcy rumors. Pier 1′s losses have been mounting as its sales decline. And this latest quarter was no exception. Its third-quarter loss widened from a year…

NOBULL's Co-Founder on Fostering Community and Expanding Into Physical Retail

In episode 228 of Total Retail Talks, Executive Editor Joe Keenan interviews Marcus Wilson, co-founder of NOBULL, a footwear, apparel and accessory brand for people who train hard and don't believe in excuses. Wilson discusses NOBULL's story, including its expansion into physical retail and its organic growth into various areas of the training market. He…

U.S. Retail Sales Grew 3.4% This Holiday Season

According to Mastercard SpendingPulse, holiday retail sales increased 3.4 percent (excluding auto) this holiday season, with online sales growing 18.8 percent year-over-year. Mastercard SpendingPulse provides insights into overall retail spending trends across all payment types, including cash and check. E-commerce accounted for 14.6 percent of total retail sales this holiday season (Nov. 1 through Dec. 24). Here are…

Peruvian Connection's Commitment to Sustainability Engenders Customer Loyalty

In episode 227 of Total Retail Talks, Executive Editor Joe Keenan interviews Annie Hurlbut, founder and CEO of Peruvian Connection, an internationally renowned brand for luxury Peruvian textiles and fibers. Listen in as Hurlbut discusses the company's 43-year history, how the brand sources fibers from artisans in Peru, and its commitment to environmental sustainability. Peruvian…

Amazon Expands Free Returns to Millions More Items

Amazon.com is expanding its free return policy to include millions of products not previously eligible, including electronics, household items, and kitchen appliances. The products must be sold and fulfilled by Amazon, and they must weigh under 50 pounds. For the holiday season, the new policy kicks in retroactively, so it applies to any products purchased on Amazon…

Amazon Blocks Sellers From Using FedEx Ground for Prime Shipments

Amazon.com is blocking its third-party sellers from using FedEx's ground delivery network for Prime shipments, citing a decline in performance heading into the final stretch of the holiday shopping season. The ban on using FedEx’s Ground and Home services starts this week and will last “until the delivery performance of these ship methods improves,” according…

Bridesmaid Gifting Program Promotes In-Store Growth at David's Bridal

In episode 226 of Total Retail Talks, Executive Editor Joe Keenan interviews Sheila Sciocchetti, divisional merchandise manager at David's Bridal, the largest American bridal store chain, specializing in wedding dresses, bridesmaid dresses, and other formal wear, as well as accessories and gifts. Listen in as Sciocchetti discusses the company's new bridesmaid gifting program, why David's…