Joe Keenan

Joe Keenan

Joe Keenan is the executive editor of Total Retail. Joe has more than 10 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.

Walgreens to Open Doctor Offices in Hundreds of its Stores

Walgreens Boots Alliance announced earlier this week that it will soon have doctor offices inside of hundreds of its U.S. drugstores. The retailer has partnered with VillageMD, which will staff and run the primary-care clinics. The companies said they will open the clinics in 500 to 700 stores in more than 30 U.S. markets over the next…

Report: Merchants' Investments in Digital Gift Card Programs Paying Off

As part of the 2019 Merchant Gift Card E-Commerce Evaluation, a comprehensive report produced by Blackhawk Network, a company that delivers branded payment solutions through the prepaid products, technologies and network that connect brands and people, in partnership with NAPCO Research (NAPCO Research and Total Retail both are brands of parent company NAPCO Media), a cross-platform…

Nordstrom Will Pay Only Half of its Rent for Rest of 2020

Nordstrom is the latest retail tenant to find itself at odds with its landlords. The upscale department store chain has reportedly notified the property owners of its namesake and off-price Rack stores that it will pay only half of its rent costs for the rest of 2020. A letter from President of Stores Jamie Nordstrom to…

Why Card-Linking Technology is Key to Customer Loyalty

In episode 254 of Total Retail Talks, Digital Content Manager Kristina Stidham interviews Editor-in-Chief Joe Keenan about Total Retail's recent research report, Customer Loyalty in a Fragmented Retail Market: How retailers can leverage data to create long-term relationships with their customers." The report was sponsored by Fidel API. Listen in as Keenan discusses the report, which…

Gap, Kanye West Partner for 'Yeezy' Apparel Line

Gap is teaming up with Kanye West and Yeezy, his fashion company, for a new clothing line called Yeezy Gap, which will be introduced in the first half of 2021, the companies said on Friday. Yeezy’s design studio, under West’s creative direction, plans to create “modern, elevated basics for men, women and kids at accessible…

Palmaz Vineyards Connects With Customers Through Live Video

In episode 253 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Christian Palmaz, co-founder of Palmaz Vineyards, a family-owned and operated winery located in Napa Valley that practices a unique form of gravity-flow wine making. Listen in as Palmaz discusses the vineyard's history and his role at the company, how the COVID-19 crisis has impacted…

Macy's to Cut Nearly 4,000 Jobs in Corporate Restructuring

Macy's announced yesterday that it is cutting 3,900 corporate jobs — 3 percent of its total workforce — to reduce costs as it struggles with the effects of the coronavirus pandemic. The cuts represent about a fourth of Macy’s corporate workforce. The department store chain said it expects to save about $365 million through the layoffs…

Why Zenni Optical is Well-Positioned to Weather the Coronavirus Crisis

In this video, Editor-in-Chief Joe Keenan interviews Bai Gan, chief product officer at Zenni Optical, a leading online retailer of prescription eyewear. Gan discusses how Zenni was ahead of the curve in its response to the COVID-19 pandemic (the company's central manufacturing center is based near Shanghai), and why he feels the eyewear brand is…

Bed Bath & Beyond to Sell Christmas Tree Shops, Cost Plus Stores

Bed Bath & Beyond (BB&B) wants to sell its Christmas Tree Shops and Cost Plus World Market chains. BB&B bought Christmas Tree Shops in 2003 and Cost Plus in 2012. Christmas Tree Shops operates 80 stores across the country, according to its website. Cost Plus operates about 260. Separately, BB&B laid off hundreds of employees in New Jersey…

Tech Helps Farmstead Meet the COVID-19 Online Grocery Boom

In episode 252 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Pradeep Elankumaran, co-founder and CEO of Farmstead, an online grocery retailer that offers free delivery and fresh, locally sourced foods. Listen in as Elankumaran discusses his career background in technology, his inspiration for founding the company, and the growth of online grocery during the COVID-19…

Dick's Sporting Goods Expands Clearance Store Concepts

Dick’s Sporting Goods is expanding two new low-priced concepts. The sporting goods retailer first opened three clearance centers last year in Michigan, South Carolina and Wisconsin. But the 11 new stores — some called Overtime by Dick’s Sporting Goods, and others Dick’ Sporting Goods Warehouse — expand Dick's Sporting Goods off-price presence to nine states. Those include…

Walmart Partners With Shopify to Expand its Online Marketplace

Walmart announced yesterday a new partnership with e-commerce shopping platform Shopify, now used by over 1 million businesses. The deal will open Walmart’s Marketplace to Shopify’s small business sellers, with the goal of bringing 1,200 Shopify sellers to the marketplace this year. The partnership will greatly expand the reach of the participating brands by placing them in…

How Amazon Handmade Curates Local Artisan Goods

In episode 251 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Katie Harnetiaux, global head of Amazon Handmade, a shop on Amazon.com featuring handcrafted goods from local artisans. Listen in as Harnetiaux discusses why the Amazon Handmade shop was created as part of the business five years ago, its international expansion, and the types of…

Gap Inc. Closing Men's Athletic Wear Brand Hill City

Gap Inc. is closing its trendy athleticwear brand Hill City less than two years after it launched. The apparel retailer said in a blog post on Thursday that it made the decision to close Hill City in order to dedicate its resources to its larger brands — Gap, Banana Republic, and Old Navy. Hill City was launched…

G-111 Apparel Group Closing Wilsons Leather, G.H. Bass Stores

G-III Apparel Group, a New York-based fashion manufacturer and marketer, has announced the permanent closures of all 110 Wilsons Leather and 89 G.H. Bass stores as it restructures its retail operations segment. The liquidations of these stores are set to begin immediately or as soon as locations reopen amid the coronavirus pandemic. The company’s wholesale business — anchored by…