Joe Keenan

Joe Keenan

Joe Keenan is the executive editor of Total Retail.

Macy's to Test Free Same-Day Delivery in Select Markets

Macy's announced that it will be testing free same-day delivery in 30 markets for orders of $75 or more starting on Oct. 1. Though the department store first began offering same-day shipping in 2017, the pilot is the first time Macy's will ship orders for free, allowing shoppers to bypass the $8 fee. Orders placed…

Walmart is Reviving Fashion Brand Scoop

Walmart said Monday it’s relaunching the once-beloved trendy New York fashion brand Scoop NYC on its website and in select stores. Scoop shuttered all 16 of its stores in New York City three years ago, having gained famed with its chunky black-and-white logo appearing across episodes of “Sex and the City” and on the arms…

How Luxottica Personalizes the Loyalty Experience Across Brands

In episode 213 of Total Retail Talks, Executive Editor Joe Keenan interviews Brian Venuti, vice president of loyalty and CRM at Luxottica, a leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Listen as Venuti discusses the loyalty programs across all of Luxottica's brands, the company's efforts to streamline leadership and…

Amazon Probed by US Antitrust Officials Over Marketplace

A team of Federal Trade Commission (FTC) investigators has begun interviewing small businesses that sell products on Amazon.com to determine whether the e-commerce giant is using its market power to hurt competition. Several attorneys and at least one economist have been conducting interviews, according to three merchants. All were asked what percentage of revenue their businesses derive from Amazon vs.…

Foot Locker Launches Digital Campaign Targeted to ‘Sneakerheads’

Last month, Foot Locker announced the launch of its “We Live Sneakers” digital campaign, celebrating the launch of the athletic brand's exclusive “Evolution of the Swoosh” footwear and apparel collection. Foot Locker and Nike have been at the forefront of the growth of sneaker culture, enabling self-expression and a sense of belonging from youth to adulthood. In an exclusive…

Fred's Files for Bankruptcy Protection, to Close All of its Stores

Discount retailer Fred’s announced Monday it is filing for Chapter 11 bankruptcy protection and closing all of its stores. The company said liquidation sales at retail locations will be completed over the next 60 days. The bankruptcy is a sign that cost-cutting measures such as the shuttering of hundreds of unprofitable stores and inventory clearance sales couldn't save the retailer.…

Petco Exec on Building a Successful Loyalty Program

In episode 212 of Total Retail Talks, Executive Editor Joe Keenan interviews Kimberley Brennan, director of enterprise and customer loyalty at Petco. Listen in as Brennan discusses why she recently joined the Petco team, what challenges and opportunities she sees in loyalty in the pet category, and why she values her time spent at CRMC. In…

Nordstrom to Accept Macy's, Kohl's Returns at NYC Local Stores

Nordstrom, which opens two “Nordstrom Local” concept stores in Manhattan this month, will accept product returns from rivals like Macy’s and Kohl’s in the new small-format locations, regardless of whether Nordstrom carries the same item. Returns can be a pain point for both the customer and retailer, and shoppers want a convenient way to drop…

How Data-Rich Marketing Efforts Keep Loyalty Members Flying With Southwest Airlines

In episode 211 of Total Retail Talks, Executive Editor Joe Keenan speaks with Jonathan Clarkson, managing director of loyalty, partnerships and products for Southwest Airlines. Listen in as Clarkson discusses Southwest's Rapid Rewards loyalty program, how the program differentiates from other airlines’ rewards programs, and the fundamentals of its revenue-based earn-and-burn points system. He shares Southwest Airline's…

Target Expands Curbside Pickup Service Nationwide

Target's same-day curbside pickup service, Drive Up, has now reached all 50 U.S. states, the retailer announced last week. The service allows consumers to shop online then pull up to designated spaces at their local store to have their order delivered to their car by Target staff. Drive Up has rolled out to Target stores at…

Centralized IT Structure Helps Propel Aaron's Digital Transformation

Aaron’s, an Atlanta-based retailer of furniture, consumer electronics and appliances that are available for sale or lease to own, is a rapidly growing company with more than 1,600 stores across 47 states and in Canada. However, Aaron's needed to take the necessary steps to improve upon its digital operations in order to be a truly…

Forever 21 Said to Be Preparing for Bankruptcy Filing

Forever 21 Inc. is preparing for a potential bankruptcy filing as the fashion retailer’s cash dwindles and turnaround options fade, according to people with knowledge of the plans. The company has been in talks for additional financing and working with a team of advisers to help it restructure its debt, but negotiations with possible lenders have so…

Report Shares Data on Retailers’ Technology Buying Processes

As part of Total Retail's recently released 2019 Retail Technology Report, we surveyed retail executives on a variety of technology-related topics, including the processes within their organizations for investing in new technology. We wanted to know, among other things, how long the buying process takes, on average; how many service providers they're considering for a…

Nordstrom Announces a Pair of Sustainability Initiatives

Nordstrom announced last Friday that it has launched Sustainable Style, an online shopping category that consists entirely of responsibly made products. The featured items are sustainably sourced, manufactured in factories that meet higher social or environmental standards, and/or give back. The category includes more than 2,000 items from 90 brands, including Nordstrom-made Treasure & Bond, Patagonia, Reformation,…

Vera Bradley Creates Seamless Customer Experiences With the Help of a CDP

In episode 210 of Total Retail Talks, Executive Editor Joe Keenan interviews Daren Hull, chief customer officer of Vera Bradley, a women's quilted luggage, backpack, and accessories retailer. Listen in as Hull discusses why Vera Bradley has recently invested in a customer data platform (CDP), his goals to democratize access and utilization of customer data throughout…