Joe Keenan

Joe Keenan

Joe Keenan is the executive editor of Total Retail.

Nordstrom Security Breach Exposes Sensitive Employee Data

Nordstrom is notifying employees of an information-security breach that exposed their names, Social Security numbers, dates of birth, checking account and routing numbers, salaries and more. Employees across the company received an email notification and apology from co-President Blake Nordstrom on Wednesday informing them of the breach, a company spokesperson confirmed Friday. Some employees, who may not…

Top 100 Fastest-Growing Retailers: #51 eBay

Continuing our coverage of Total Retail's recently released Top 100 Fastest-Growing Retailers report, which ranks publicly traded retailers on year-over-year net sales growth, we will be highlighting select companies on this year's list. We want to provide you with some reasons why these retailers were able to grow sales (and in many cases net earnings) in…

New E-Commerce Platform Helps PGA TOUR Superstore Improve CX, Drive Sales

In episode 171 of Total Retail Talks, recorded at this year's Shop.org conference in Las Vegas, Matt Corey, chief marketing officer at PGA TOUR Superstore, discusses how the golf retailer's move to a new e-commerce platform has helped it create better customer experiences across all of its channels — stores, web, mobile — leading to…

Amazon Plans to Split HQ2 Between New York, Northern Virginia

After conducting a yearlong search for a second headquarters, Amazon.com has switched gears and is now finalizing plans to have a total of 50,000 employees in two locations, according to people familiar with the decision-making process. The internet retail giant is nearing a deal to move to the Long Island City neighborhood of Queens, according to…

Personalization Tool Helping Kenneth Cole Grow Sales, Cut Costs

Kenneth Cole, the men's and women's footwear and apparel brand, has recently partnered with True Fit, a data-driven personalization platform, to help it get to better know its customers — both direct and wholesale — and deliver a personalized shopping experience. In this interview with TJ Papp, vice president of digital and e-commerce at Kenneth…

Top 100 Fastest-Growing Retailers: #28 Sleep Number

As part of our coverage of Total Retail's recently released Top 100 Fastest-Growing Retailers report, which ranks publicly traded retailers on year-over-year net sales growth, we will be highlighting a few of the companies on this year's list. We want to give you insights and analysis on how these retailers were able to grow sales…

Lowe's to Close 51 Stores in US, Canada

Lowe's announced yesterday that it will be closing 20 stores across the country as well as an additional 31 stores in Canada. The home improvement retailer, based in Mooresville, N.C., said the “wind-down” of certain underperforming store locations was part of its ongoing strategic reassessment. Lowe’s said most of the impacted stores were located within 10 miles…

Walmart's Plan to Win in Online Grocery

In a presentation yesterday at Groceryshop in Las Vegas, Tom Ward, senior vice president of digital operations at Walmart, detailed how the retail giant is looking to grow its marketshare in online grocery. Specifically, Ward addressed how Walmart is working to make it as easy and fast as possible for its customers to use the…

Coty Tops List of 100 Fastest-Growing Retailers

In Total Retail's recently released rankings of the top 100 fastest-growing publicly traded retailers based on year-over-year net sales, a beauty brand found itself at the top of the rankings for the first time. This is the eighth year that Total Retail has produced the list and subsequent report. Coty generated a 75.9 percent year-over-year…

Kroger Uses Partnerships, Digital Innovation to Transform Customer Experience

In a keynote session at Groceryshop in Las Vegas earlier this week, Yael Cosset, chief digital officer, Kroger, was interviewed by Heather Haddon, a reporter at The Wall Street Journal, about the different ways the grocery retailer is transforming its business, with a specific focus on growing its digital operations. Here are some of the…

10 Ways BJ's Wholesale Club is Making Holiday Shopping More Convenient

In a presentation yesterday at Groceryshop in Las Vegas, Rafeh Masood, chief digital officer at BJ's Wholesale Club, discussed how the membership-only warehouse club chain is organizing its business for a digital future. To close the session, Masood listed 10 ways that BJ's is making holiday shopping more convenient for its members. Updates to BJ’s mobile…

Patagonia Endorses Pair of Political Candidates

Patagonia is taking a political stand. The outdoor goods and apparel store threw its weight behind two Democratic candidates: Jacky Rosen, who is running for Senate in Nevada, and Senator Jon Tester who is running for re-election in Montana. It's the first time Patagonia has made political endorsements. In a statement on Friday, the company…

Target to Offer Free 2-Day Shipping This Holiday Season

Target for the first time ever will offer free two-day shipping with no minimum purchase required this holiday season. The move comes as Target bids to win shoppers over rivals Walmart and Amazon.com. The retailer said Tuesday that starting Nov. 1 and running through Dec. 22, "hundreds of thousands of items" will be eligible for free, two-day…

A Look at Nordstrom's Relaunched Loyalty Program

Nordstrom announced last month the evolution of its customer loyalty program, The Nordy Club, launching this fall. The program incorporates the traditional point system and favorite benefits of Nordstrom's previous loyalty program, while offering customers personalized and enhanced service and experiences, including exclusive access to product and events as well as more convenient ways to shop…