E-Commerce

4 Tips to Help DTC Brands Win Market Share
May 17, 2019 at 10:12 am

Recent research found that 81 percent of U.S. consumers will make at least one purchase from a direct-to-consumer (DTC) brand within the next five years. This form of selling directly tackles consumers’ biggest problems with the traditional retail experience, which range from inconvenient travel time to information dissymmetry and unpleasant negotiations. Companies like Shopify have leveled the playing…

Walmart to Open More Pet Clinics, Online Pet Pharmacy
May 8, 2019 at 2:23 pm

Walmart announced this week that it's planning to open up dozens more in-store veterinary clinics as well as launch its first online pet pharmacy, hoping to lure more U.S. pet owners who are spending billions of dollars each year. Walmart currently operates 21 veterinary clinics in its stores across six states, but over the next…

Spring Forward With Smart Omnichannel Strategies
May 2, 2019 at 2:25 pm

With the growth of e-commerce and the increasing amount of options at consumers’ fingertips, the market is ripe for innovation. Good customer service isn’t just a nice-to-have, but a must-have. E-commerce sales are projected to reach $604.2 billion by 2020, making it essential for retailers to listen to their customers and be strategic with what…

On the Same Page: Blockchain, Communication and E-Commerce
May 2, 2019 at 11:01 am

Communication. Coordination. User experience. These aren't typically the traits that come to mind when discussing blockchain. Instead, many associate the technology with its ability to increase transparency. However, when we think past transparency, the blockchain conversation comes into full bloom. Direct-to-consumer e-commerce is endlessly complex. The flows of information are endless, channels seem to multiply…

Amazon to Make One-Day Shipping the Standard Prime Offering
April 26, 2019 at 2:00 pm

Amazon.com announced Thursday that it plans to invest $800 million in the second quarter of 2019 toward making one-day shipping the standard offering of its Prime loyalty program. Chief Financial Officer Brian Olsavsky said Amazon is “currently working on evolving our Prime shipping program, which has historically been a two-day program, to a one-day shipping program,”…

Amazon and Brand Websites Draw Gen Z and Millennial Apparel Shoppers
April 26, 2019 at 12:44 pm

In our 2019 Forecast On U.S. Apparel Shoppers, we discovered that 63 percent of Gen Z and 57 percent of millennial shoppers are buying their apparel from Amazon.com. These consumers are being driven by free shipping, easy returns and mobile-friendly experiences. “Young shoppers are also buying apparel directly from brand websites, which speaks to how brand…

What We Mean by ‘Social Commerce’ Needs to Change; Let’s Clarify the Definition
April 24, 2019 at 11:20 am

There aren’t many conversations I have where I’m not asked a variation of this question: “What’s the future of social commerce look like?” Before I even answer, though, I level-set on what social commerce means. The term “social commerce,” it seems, has become shorthand for “making an Instagram feed shoppable.” And so I spend a…

Announcing Total Retail’s 2019 Top 100 Omnichannel Retailers Report
April 24, 2019 at 11:04 am

Total Retail is excited to present to you its third annual Top 100 Omnichannel Retailers report. The report, produced in conjunction with Radial, an omnichannel commerce technology and operations provider, features a ranking of 100 publicly traded retailers based on their omnichannel retail programs offered as well as the execution of said programs. Why focus on omnichannel retail? The…

Kohl's to Accept Amazon Returns in All its Stores
April 24, 2019 at 10:53 am

Kohl's announced Tuesday that it will accept Amazon.com returns in all of its store locations beginning in July, reports CNBC. Kohl's currently sells select Amazon products and accepts the e-commerce giant's returns in roughly 100 stores. The expansion of their partnership will push out Amazon returns capabilities to all Kohl's locations, amounting to more than…

Lessons in Supply Chain Transparency, CX, and Business Growth From The Bouqs Co.
April 17, 2019 at 3:04 pm

Have you ever thought about where the flowers you purchased came from? This is one of the many questions that John Tabis, co-founder and CEO of The Bouqs Co., works every day to answer through his innovative online floral company. Bouqs is a direct-to-consumer brand that sells flowers from eco-friendly, sustainable farms, and sources stems…