Industry Sector Reports
Connected consumers expect new experiences, personal connections and instant gratification. And it’s generating seismic shifts in the retail landscape. Brands at the forefront of change are forcing competitors to transform, adapt or even join forces. Alliance Data's Now, New, Next trends report examines how brands are navigating these shifts and countering increased customer expectations. Find out how to put these 2018 trends into action through elevated service offerings, deeper engagement opportunities and innovative connectivity.
As a retailer, you’re most likely in the throes of planning and embracing for what one can only expect to be another ultra-competitive holiday shopping season. Epsilon recently conducted its annual Holiday Shoppers Voice® survey of retail customers to find out what’s on their minds for the 2017 holiday shopping season. The survey asks customers about different aspects of their holiday shopping process and experience from planning and budgeting, marketing influences on shopping decisions, loyalty programs and promotions, social media, and their shopping location. Several questions include comparable results to previous year’s surveys to identify change in shopping behaviors.