Melissa Campanelli

Melissa Campanelli
Nordstrom Cuts Direct Mail Program, Loses Sales

On Tuesday, Nordstrom cut its forecast for full-year sales and profit after reporting weaker-than-expected first-quarter results that were hurt, in part, by stopping its use of direct mail to promote its new loyalty program. According to Yahoo Finance, co-president Erik Nordstrom said on a post-earnings conference call that the company stopped sending rewards "notes" to its…

Kohl's to Sell Fanatics’ Licensed Sports Gear Online

Kohl’s announced that it has signed a long-term deal with Fanatics to sell the sports retailer's licensed gear exclusively on Kohls.com, starting this fall. Fanatics had already been a wholesale partner of Kohl’s. The new deal, however, will enable Kohl's online shoppers access to hundreds of thousands of items across team apparel, jerseys and additional merchandise for men,…

Walmart to Offer Next-Day Delivery Without a Membership Fee

In a blog post yesterday, Marc Lore, president and CEO of Walmart eCommerce, announced that Walmart will begin rolling out next-day delivery for more than 220,000 items on its website, including pet food, diapers, paper towels and laundry detergent, this week. Customers must spend at least $35 to be eligible for next-day delivery. "NextDay" delivery…

Bed Bath & Beyond's CEO Stepping Down

Bed Bath & Beyond announced today that its CEO Steven Temares is stepping down, amid increasing pressure from activist investors pushing for changes at the company. Mary Winston, who was recently named to Bed Bath & Beyond's board, will serve as interim CEO until a replacement is found. The company said Temares is also resigning from Bed Bath…

Sears’ New Logo Gets Mixed Reviews

Sears unveiled a new logo earlier this month on its social media channels, and it's generating mixed reviews from consumers. In addition to the logo, Sears debuted a new slogan as well: "making moments matter." The new slogan was featured in a video the company published on Facebook in late April. Sears said the new logo was…

Walmart to Open More Pet Clinics, Online Pet Pharmacy

Walmart announced this week that it's planning to open up dozens more in-store veterinary clinics as well as launch its first online pet pharmacy, hoping to lure more U.S. pet owners who are spending billions of dollars each year. Walmart currently operates 21 veterinary clinics in its stores across six states, but over the next…

HBC to Review Strategic Alternatives for Lord & Taylor

Hudson's Bay Company (HBC) announced today that it's pursuing strategic alternatives for Lord & Taylor, including a possible sale or merger, as part of its strategy to focus on its best opportunities. “This review of strategic alternatives for Lord & Taylor is another example of how we're exploring options to position HBC for long-term success,” said Helena…

David Jaffe Steps Down as Chairman, CEO of Ascena Retail Group

David Jaffe has retired from his role as CEO and chairman of the board of Ascena Retail Group, though he remains on the board, the company announced. Gary Muto, who until Wednesday was president and CEO of Ascena Brands, will replace Jaffe and join the board. Ascena Retail Group sells apparel and accessories for women…

Amazon to Make One-Day Shipping the Standard Prime Offering

Amazon.com announced Thursday that it plans to invest $800 million in the second quarter of 2019 toward making one-day shipping the standard offering of its Prime loyalty program. Chief Financial Officer Brian Olsavsky said Amazon is “currently working on evolving our Prime shipping program, which has historically been a two-day program, to a one-day shipping program,”…

Announcing Total Retail’s 2019 Top 100 Omnichannel Retailers Report

Total Retail is excited to present to you its third annual Top 100 Omnichannel Retailers report. The report, produced in conjunction with Radial, an omnichannel commerce technology and operations provider, features a ranking of 100 publicly traded retailers based on their omnichannel retail programs offered as well as the execution of said programs. Why focus on omnichannel retail? The…

Bed Bath & Beyond Shuffles Board in Response to Shareholder Pressure

Bed Bath & Beyond today announced that in response to shareholder feedback it will transform its current board of directors. The board will now comprise 10 directors (as opposed to 12), nine of whom are independent and six of whom are women. Five current independent directors will step down.The transformed board will reflect significant diversity across…

Smart Fitting Rooms Help AdoreMe Increase In-Store Sales

In episode 192 of Total Retail Talks, Editor-in-Chief Melissa Campanelli interviews Stephanie Maes, vice president of retail performance at AdoreMe, and Keith Sherry, CEO at StoreAdvise. Listen in as they discuss how AdoreMe and StoreAdvise work together to bring smart fitting room technology to the retailer's stores, and how data from RFID technology has improved…

The North Face to Close 113 Stores in U.S. and Canada on Earth Day

The North Face said this week that it will close its global headquarters and its 113 stores in the U.S. and Canada on Earth Day, April 22. The action is part of a campaign to make Earth Day an officially recognized holiday. The VF Corp.-owned brand said closing its doors on Earth Day will provide its employees ample opportunity…

Best Buy Names Corie Barry CEO

Best Buy said on Monday that Corie Barry, the company’s chief financial and strategic transformation officer, will become its new CEO, effective June 11. Barry will be the first woman ever to serve in this role. In addition, she will join Best Buy's board of directors, which will expand to 13 directors. Hubert Joly, who is…

Jeff Bezos Challenges Rivals to Match Amazon’s $15 Minimum Wage

Amazon.com's CEO Jeff Bezos called on other retailers to match Amazon’s benefits and $15 minimum wage in his annual letter to shareholders filed Thursday with the U.S. Securities and Exchange Commission. "Today I challenge our top retail competitors (you know who you are!) to match our employee benefits and our $15 minimum wage," Bezos wrote.…