Melissa Campanelli

Melissa Campanelli

Melissa Campanelli is Editor-in-Chief of Total Retail. She is an industry veteran, having covered all aspects of retail, tech, digital, e-commerce, and marketing over the past 20 years. Melissa is also the co-founder of the Women in Retail Leadership Circle.

Be Kind to the Frontline

Dreamr, a specialized, full-service brand box firm founded by Women in Retail Leadership Circle (WIRLC) partner Patti Hester, has launched the Gratitude Box project, a nonprofit program that enables consumers to gift care boxes to frontline healthcare heroes, first responders, and essential workers who are risking their lives with selfless acts during the COVID-19 crisis.

How Loyalty Programs Can Help Retailers Learn About Their Customers

To stay ahead in the competitive e-commerce environment, particularly in a COVID world, many retailers are turning to loyalty programs to capture customer data. After all, when customers join a retailer’s loyalty program, not only do they share explicit data (think name, email address, phone number, etc.), but retailers can also collect implicit behavioral and transactional…

Target Closes 175 Stores Nationwide in Wake of George Floyd Protests, Looting

Target said late Saturday night that it would temporarily close 175 of its locations across the U.S. after video of its Minneapolis store getting looted went viral amid the fifth night of protests sparked by the death of George Floyd, which saw protesters around the country destroying stores and setting fire to police vehicles.  “We…

COVID-19 Resources: Leadership, Data, Returning to Work, and More

Welcome to this week's Retail Resources, which features a curated list of the best content and resources that I hope will help you navigate the coronavirus pandemic. This week, I offer information and resources about leadership, interesting data, information on returning to work, and more. If there's anything you would like me to share in a…

Crate and Barrel CEO Neela Montgomery on Leading During COVID-19

During the Women in Retail and Total Retail Virtual Lounge, held on April 28, Neela Montgomery, CEO of Crate and Barrel, participated in an interview that touched on a wide range of topics, including the furniture and home decor retailer’s plans for reopening its brick-and-mortar stores to how its marketing strategy has evolved during this global health crisis.

Amazon to Convert More Whole Foods Locations Into 'Dark Stores'

Amazon.com is converting more of its Whole Foods locations into "dark stores," which are dedicated solely to fulfilling online orders. The move is part of an effort by Amazon to keep up with increased demand for groceries during the coronavirus pandemic, according to a FOX Business report. “With stay-at-home orders in place, customers have generated unprecedented demand for grocery delivery,"…

J.C. Penney Files for Bankruptcy Protection

J.C. Penney filed for bankruptcy protection on Friday with plans to permanently close some stores and also explore a possible sale. The department store chain, known for selling family apparel, cosmetics and jewelry at 850 locations, said it reached an agreement with existing lenders for $900 million of debtor-in-possession financing to aid operations while it navigates…

COVID-19 Resources: Leadership, Wellness, Remote Working Tips, and More

Welcome to this week's Retail Resources, which features a curated list of the best content and resources that I hope will help you navigate through the coronavirus pandemic. This week, I offer information and resources about leadership, wellness, remote working tips, and more. If there's anything you would like me to share in a future post,…

Target to Acquire Last-Mile Delivery Technology From Deliv

Target announced last week that it's in the process of acquiring technology from Deliv, a startup that focuses on last-mile batched delivery. Target is acquiring the technology so it can explore new ways to deliver online orders more quickly while also lowering its shipping costs, according to a May 7 blog post on Target's corporate site. Target…

COVID 19 Resources: Business Strategies, Wellness Tips, and Personal Finance Info.

Welcome to this week's Retail Resources, which features a curated list of the best content and resources that I hope will help you navigate through the coronavirus pandemic. This week I offer information and resources about business strategies, wellness tips, and personal finance information. If there's anything you would like me to share in a…

Reports: J.Crew, J.C. Penney, Neiman Marcus Group May File for Chapter 11 by Mid-May

Three high-profile, but struggling retailers — J.Crew Group, Neiman Marcus Group, and J.C. Penney Co. — may be preparing to file for Chapter 11 bankruptcy protection by mid-May, according to several reports. Here are some details: J.Crew is working to secure $400 million to fund operations in bankruptcy. The privately held retailer was already struggling with a heavy debt load, but its…

COVID-19 Resources: Leadership, Data, Employment Info., and Fun Stuff

Welcome to this week's Retail Resources blog post, a curated list of the best content and resources I've seen over the past week that I hope will help you navigate through the coronavirus pandemic. This week I offer information about leadership, interesting data, employment information, and fun stuff that will hopefully help improve your spirits!…

Neiman Marcus Likely to File for Bankruptcy Protection This Week

Neiman Marcus Group is preparing to file for bankruptcy protection this week, becoming the first major U.S. department store operator to succumb to the economic fallout from the coronavirus outbreak, people familiar with the matter told CNBC. Neiman Marcus, which is held by Ares Management Corp. and the Canada Pension Plan Investment Board (CPPIB), is…

COVID-19 Resources: Legislative Updates, Leadership Strategies and Fun Stuff

Welcome to this week's Retail Resources, a blog created to offer retailers the most relevant information and resources from the past week to help you lead during this challenging time. If there's anything you would like me to share in a future post, please let me know by dropping me a line at mcampanelli@napco.com. Legislative Updates…

Walmart to Hire 50,000 More Workers Amidst Coronavirus Pandemic

Walmart is planning to hire an additional 50,000 associates to help deal with the sustained demand for its merchandise during the coronavirus pandemic, according to an April 17 blog post from Donna Morris, Walmart's executive vice president and chief people officer. In addition, Morris said Walmart has met its hiring goal of 150,000 employees during the crisis. In the post, Morris said…