In episode 375 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Samir Desai, chief digital and technology officer at Abercrombie Fitch & Co., a leading global, omnichannel specialty retailer of apparel and accessories for men, women and kids through five renowned brands, including Hollister Co. Listen in as Desai discusses the launch of its Share2Pay functionality…
Brands know that creating an optimal commerce experience is critical for generating revenue, building customer loyalty, and staying competitive against the experiences provided by leading retailers. However, customer experience (CX) quality has declined in 2022, reversing the progress made in 2021, according to Forrester’s latest U.S. Customer Experience Index™. And while marketers often look to…
This video features a clip from a panel discussion focused on effective collaboration between marketing and IT departments. It was recorded at Total Retail Tech in Nashville last month. Kristen Gasior, chief transformation officer at Balsam Brands, shares the lessons she's learned from working effectively with IT teams, including establishing better cross-department alignment around business goals.…
Rising prices, ballooning interest rates, and fresh memories of last year’s supply chain shortages — these are a few of the factors pushing holiday retail spending earlier than ever before. In fact, a recent Bankrate survey showed that half of consumers planned on starting their holiday shopping by Oct. 31. This stands in stark contrast…
Each and every day automation is changing the way in which we operate. Retail distribution and fulfillment centers understand this firsthand, as they're increasingly integrating automated solutions into their day-to-day operations as consumer demand continues to increase. A recent report from Futurum Research interviewed industry leaders and executives to gather their thoughts on the challenges…
The wild ride of holiday retail has spun through COVID uncertainty, supply chain challenges, and now inflation and fears of a looming recession. While the only reliable prediction retailers can make about the 2022 shopping season is that it's bound to be unpredictable, early data indicates that a focus on digital excellence and efficiency can…
Prospect hunting in the digital era is like finding a needle in a haystack. The internet opens many doors for sales development teams to engage with potential clients — especially since 127 devices connect to the internet every second. Nevertheless, growing numbers of devices, social platforms and profiles mean more data for employees to troll…
Card-linked offers (CLOs) continue to grow in popularity with consumers. They’re especially popular with younger, more digital consumers. In fact, 75 percent of Gen Zers are likely to revisit businesses that offer cash back using CLOs. But too often CLOs don’t offer discounts on items that card holders actually want to buy or experiences they want…
Retailers continue to adapt to meet changing customer demands. Many of those changes are driven by technology. The pandemic has changed consumer buying habits, driving more shoppers online and forcing retailers to emulate their in-store shopping experience in a digital world. Now, customers expect more from their online shopping experience, and technology is also shaping…
Bed Bath & Beyond said in a Securities & Exchange Commission filing on Friday that a third party improperly accessed its data this month through a phishing scam by accessing the hard drive and certain shared drives of one of its employees. The big-box retailer said in its filing that it was reviewing the data…
