Order Fulfillment

How Stein Mart Turned BOPIS Into a Customer Engagement Channel
March 30, 2020 at 10:19 am

For many years, customer experience experts have stressed the importance of balancing the convenience of self-service and digital channels, with the loyalty-building power of human interaction. Stein Mart, a national specialty omnichannel off-price retailer offering designer and name-brand fashion apparel, home décor, accessories and shoes at everyday discount prices, aimed to harness the best of…

Amazon's Delayed Shipments Creates Opportunity for Other Online Sellers
March 27, 2020 at 2:00 pm

In this episode of Retail Right Now, Kristina Stidham and Ashley Chiaradio discuss Amazon.com's announcement that certain nonessential items will be de-prioritized and could take one month or longer to be delivered to customers. Amazon Prime members, who are used to getting their orders in two days or less, are facing a new reality as…

COVID-19 Begins to Impact Retailers' E-Commerce Operations
March 23, 2020 at 4:47 pm

Retail organizations began taking necessary steps in the last couple of weeks to protect their employees and customers from the growing spread of the coronavirus by closing their brick-and-mortar stores. Now certain retailers are taking the further step of closing their e-commerce sites as states' stay-at-home and shelter-in-place orders are preventing them from fulfilling online orders. For example,…

Social Media Sales at Scale: Best Practices for Digital-First Retailers
March 13, 2020 at 3:35 pm

Consumers today have more choices than ever before when it comes to the items that curate their life, which can often rely on the latest trends or fashion statements. When it comes to keeping up with timely demands, retailers often struggle to keep their shelves stocked with the latest trending item at any given time.…

Amazon Warns of Shipping Delays From Surge of Orders Sparked by Coronavirus Fears
March 4, 2020 at 3:08 pm

Amazon.com on Monday warned customers that both its Prime Now and Amazon Fresh services have been overwhelmed by demand sparked by coronavirus fears and would have limited availability, according to Bloomberg. This means shoppers’ orders are being delivered more slowly than usual due to an influx of virus-spooked shoppers who are turning to the world’s largest online retailer…

How to Make Free Shipping Profitable, Part 5
March 4, 2020 at 2:46 pm

Online shoppers weren’t really asking for free two-day delivery until Amazon.com made it available as part of its Prime membership in February 2005. That moment changed the e-commerce world forever. Amazon is at it again, now getting its customers addicted to free one-day delivery. Living up to this free and fast shipping expectation through your…

Most Consumers Would Buy Local if Offered This Amazon-Like Service
February 28, 2020 at 3:15 pm

In September 2019, Onfleet surveyed 1,000 US consumers to gather their impressions on online vs. local store shopping and delivery expectations. We were surprised to learn that most consumers would buy from local stores if those stores offered one Amazon.com-like service: same-day delivery. In an era when local stores are competing fiercely with Amazon and…

More Than Fulfillment: The Key Role 3PLs Play in Today’s Retail Landscape
February 26, 2020 at 1:54 pm

Traditionally recognized for managing fulfillment services, today’s top third-party logistics (3PLs) providers play a much larger role — one that remains supportive while providing exclusive insights and guidance. They serve as an extension of the retail operations team, coordinating distribution, helping create customer experiences, ensuring on-time and correct delivery, and, maybe most importantly, serving as…

Walmart Rolls Out Fulfillment Services for its Marketplace Sellers
February 25, 2020 at 1:46 pm

Walmart announced today that it's rolling out a new service called Walmart Fulfillment Services (WFS) that offers selected marketplace sellers access to its supply chain capabilities, including storing, picking, packing and shipping items, as well as the handling of returns and customer service. The retail giant said in a statement emailed to Total Retail that WFS…

What Retail Executives Will Focus on in 2020
January 28, 2020 at 11:47 am

As we move further into 2020, retail executives continue to respond to the ever-growing expectation for differentiated customer experiences and margin growth. North Highland’s annual Beacon survey of industry executives indicates that two themes will be top of mind for 2020: Customer Experience (CX): 93 percent of retail leader cite this as a 2020 strategic…