Payment Options

Imagine a post-pandemic moment: walking into your favorite café, lining up and scanning the menu, and seeing the price of your latte in a different currency than you’re used to — British pounds or Japanese yen, for example. If you’re in a rush, you might just turn around and go to another café where the…

The COVID-19 pandemic has recently accelerated the adoption of “contactless” technologies. Zoom and other video-conferencing platforms have scaled massively, and employers are now anticipating an era when working from home is normal rather than an exception to the rule. Universities are contemplating e-learning being almost as core to their curriculum as on-campus classes. And the…

To suggest that COVID-19 has transformed the future of business would be too obvious. But in certain industries like retail, it's hard to fathom just how much change the pandemic has ignited. The crisis has expedited society further into the digital world; technology that was predicted to be adopted in five years is now on…

The current global environment has made contactless payment more popular and necessary than ever before. While over the past few years we’ve seen the rise of contactless payment methods such as NFC or ultrasonic technology, today is arguably the most crucial point for its mass adoption. A recent study from Mastercard found that nearly eight…

The Kroger Co. announced the launch of a contactless payments pilot across the QFC division, located in Seattle, allowing customers to use their mobile device for a more seamless checkout experience. The pilot includes the acceptance of Apple Pay, Google Pay, Samsung Pay, Fitbit Pay, mobile banking apps and contactless chip cards, underpinned by near-field communication (NFC)…

The COVID-19 pandemic has quickly changed the retail industry as we know it. Due to this change, retail technology must rapidly adapt to best suit the post-pandemic world that we're entering. “Post-pandemic” doesn't necessarily mean that that the pandemic has entirely ended, however. It refers to a world forever changed by COVID-19, and using innovative…

Some brick-and-mortar retailers are obligating customers to allow cashiers to keep their change as the U.S. experiences a coin shortage due to the COVID-19 pandemic, PYMNTS reported. Recently, grocery chain Kroger has been temporarily refusing to give coins out as change to customers. In these instances, customers have three options: round up their bills to…

Amazon.com is launching shopping carts that track items as shoppers add them, reports CNBC. The Amazon Dash Carts automatically charge customers when they remove their grocery bags, allowing them to skip the checkout line. These smart shopping carts will roll out at Amazon’s new Los Angeles-area grocery store, which is slated to open this year, the company…

Talk to any branding consultant, and they’ll frequently mention “consistency.” Brands should present themselves as consistent as possible, regardless of medium or customer touchpoint. This consistent approach should extend to the payment experience. Brands can draw in more customers and increase retention rates when payments and gift cards are consistently branded with a company logo…

Fast. Easy. Secure. Those are the words consumers use to describe their ideal checkout experience. But in reality, how often do those expectations ring true? Truthfully, not as often as retailers may think. Despite merchants’ best efforts to provide a smooth and seamless checkout, customers have reported that the in-store experience still isn’t always up…