Payment Options

Discovering and Appealing to Consumer Payment Preferences
March 20, 2020 at 1:18 pm

Understanding the customer and their journey must include understanding the final step in any purchase: payment. What do people want from the payment process, which payment methods are preferred, why do people have these preferences, and how much does it affect their proclivity to purchase? Unpacking the answers is pivotal, as 88 percent of consumers…

How to Prepare for the End of the ‘Product Era’
March 18, 2020 at 12:27 pm

It won’t be long until we move from the current commercial market into one where our needs will be automatically met and there will be very little "buying" left. Retailers can prepare for the end of buying by focusing on a few key areas: 1. Form Your Ecosystem At the moment, most products and services…

Old Meets New: Serving Customers and the Key to Retail Success
March 11, 2020 at 9:27 am

In the past decade, innovations in technology have provided incredible convenience for the average consumer. The combination of digital and physical retail offers consumers more choice over where, when and how they buy. In addition to digital tools and services, however, shoppers still want the human touch. Though mobile and online shopping have greatly transformed…

How to Create a Seamless Tap-to-Pay Checkout Experience
March 6, 2020 at 1:01 pm

Contactless payments burst onto the U.S. shopping scene this past year, with the number of contactless cards in the market tripling in 2019. It’s no wonder why the rate of adoption is accelerating: Faster, easier and more secure compared to traditional methods, the impact of contactless payments have impressed both consumers and retailers. As more…

D-to-C Brands on the Move: How Payment Acceptance Innovations Will Drive Growth and Mobility
February 20, 2020 at 12:41 pm

With 40 percent of U.S. internet users predicting direct-to-consumer (D-to-C) brands will account for at least 40 percent of their purchases over the next five years, D-to-C brands have everything to gain in 2020 and beyond. D-to-C companies have disrupted traditional retail and found innovative ways to connect with mobile, digitally savvy shoppers. Much of…

Cashing in on E-Commerce: What We Learned From the Holiday Shopping Season
February 11, 2020 at 12:33 pm

Globally, e-commerce is on the rise as consumers can purchase goods from anywhere in the world with the click of a button. The days of waiting in long lines on Black Friday are over. And consumers can still receive many of the same, and sometimes better, deals as those who venture to brick-and-mortar store locations.…

Merchants to Pay Higher Interchange Fees for Visa Transactions
February 7, 2020 at 9:55 am

Visa Inc. is planning the biggest changes in a decade to the rates U.S. merchants pay to accept its cards. The company’s interchange rates — fees charged every time a consumer uses a card — will go up or down depending on the merchant and the way a consumer pays for their purchases, according to…

The Future of Customer Loyalty (and the Tech That Defines it) is in Millennials’ Hands
February 6, 2020 at 10:41 am

Businesses have become all too quick to market to Gen Z, the emerging buyers continuing to dominate headlines. However, it could be dangerous to focus so heavily on these new consumers when we’ve barely begun to understand millennial shoppers. Looking ahead is important, but brands are just chasing the shiny new object by pivoting right…

How Strong 2019 Holiday Gift Card Sales Will Kick-Start the Economy in 2020
January 28, 2020 at 10:25 am

With the holiday 2019 season in the rearview, now’s the time for retailers and marketers to reflect upon key trends that emerged during a wildly successful shopping season — and leverage those takeaways to kick off a profitable 2020. Despite debate early on about the impact of political issues (e.g., Chinese tariffs) and the fewer…

3 Retail Technology Trends to Watch in 2020
January 16, 2020 at 9:51 am

The dust has settled following the “retail apocalypse” of 2018, and the numbers reveal that retail’s radical transformation is more nuanced than we once thought. While headlines in early 2019 spelled the end of retail, data from IHL Group shows otherwise. In 2019, retailers announced 2,965 more store openings than closings. Certain retailers led the…