Systems Integration

How Wayfair is Prioritizing Innovation in its Brick-and-Mortar Strategy
January 26, 2023 at 5:43 pm

Wayfair is prioritizing innovation across its organization, supported by technology providers like Toshiba Global Commerce Solutions. While at the National Retail Federation Big Show in New York City last week, Editor-in-Chief Joe Keenan spoke with Kevin O’Riordan, head of physical retail and supply chain engineering at Wayfair, and Fredrik Carlegren, vice president of marketing and communications at Toshiba Global Commerce Solutions. In…

Red Wing Shoes is Flying High With a Unified Platform for Data Governance
December 15, 2022 at 12:29 pm

Strong data governance is crucial for retailers nowadays. To keep up with the competitive market, companies must deliver customer-centric retail strategies that can respond to the ever-changing wants and needs of the consumer. This means developing a data strategy that provides a holistic view of customers. Red Wing Shoes, the durable and comfortable footwear manufacturer,…

Customer Data Solutions Are Too Complex
December 12, 2022 at 10:13 am

For all their virtues, a common complaint about customer data platforms (CDPs) and CRM systems is the prolonged training times that these technologies require in order to realize their benefits. The most valuable capabilities on these platforms are in many cases only accessible to those technicians that have acquired hard-won skills and mastered their complexities.…

Are You Ready for TX?
December 6, 2022 at 12:36 pm

Total experience (TX) bridges customer, employee, and user experience disciplines into one transformational retail experience that unifies every customer touchpoint, aligns a retail brand across every channel and platform, harmonizes business functions, and establishes complete trust within the customer journey. TX is focused on creating stronger, more holistic experiences for those who engage with your…

Is Your Integration Layer the Missing Link in Your Commerce Experience?
November 14, 2022 at 8:29 am

Brands know that creating an optimal commerce experience is critical for generating revenue, building customer loyalty, and staying competitive against the experiences provided by leading retailers. However, customer experience (CX) quality has declined in 2022, reversing the progress made in 2021, according to Forrester’s latest U.S. Customer Experience Index™. And while marketers often look to…

Direct Mattress Company Designs its Dream Commerce Architecture to Support Global Expansion
October 24, 2022 at 8:54 am

Emma, one of the world's largest direct-to-consumer mattress brands, is expanding at a blistering pace. However, its legacy commerce platform was incapable of keeping up. As the company prepares for continued growth and expansion into new markets, it looks to commercetools as its new, best-of-breed commerce platform. Since the company's launch in Frankfurt, Germany in…

Panel: Build vs. Buy — And the Factors to Consider When Making a Decision | Total Retail Tech 2022
September 29, 2022 at 2:26 pm

This video features a panel discussing retail tech stack build vs buy decisions from Total Retail Tech 2022 in Nashville. Speakers include Dara Meath, Divisional Chief Information Officer, Digital/E-Commerce, Conair; Rebecca Wooters, Chief Digital Officer, Signet Jewelers; Mike Frazzini, Technology Chief of Staff, FTD; and moderator Laura Wheeler, Managing Director, Ankura. A common dilemma for retail organizations is…

The E-Commerce Customer Experience is Ripe for an Upgrade
September 22, 2022 at 8:41 am

Like everybody else, I’ve shopped online significantly more often the last couple of years, sometimes out of necessity, sometimes for convenience and, sure, sometimes out of sheer boredom. In fact, over the past 18 months or so, I’ve bought myself three wristwatches online that, truth be told, I didn’t exactly need. Although the popular watch…

Last-Mile Strategies That Make Amazon Prime Day a Success
August 24, 2022 at 3:53 pm

Amazon Prime Day is globally recognized as one of if not the most successful e-commerce events in the world. This year’s Prime Day was Amazon.com's most successful event to date, with Prime members in more than 20 countries purchasing upwards of 300 million products in the mere span of 48 hours. With same- and next-day…

Retail’s Winners of 2022: Meeting Evolving Customer Expectations in a Digital Era
August 3, 2022 at 11:24 am

In 2022, the blueprint to retail success is evolving before our eyes. The ripple effects of a two-year global pandemic coupled with rapid accelerations in digital transformation have shifted the paradigm for consumer expectations. Now more than ever, customers desire seamless and personalized experiences at every touchpoint of their buyer’s journey. Whether it’s in-store, on…