It’s important for online retailers to understand that a highly optimized customer experience is the result of a consistent, long-term brand strategy. Despite the long-term nature of customer experience management, a single site redesign can deliver measurable improvements, especially when it's been devised to achieve specific outcomes and objectives.
7 Site Redesign Strategies for a Better Customer Experience
It’s important for online retailers to understand that a highly optimized customer experience is the result of a consistent, long-term brand strategy. Despite the long-term nature of customer experience management, a single site redesign can deliver measurable improvements, especially when it's been devised to achieve specific outcomes and objectives.