Amazon.com

Amazon and Data, Shifting the Consumer Experience: A Retailer’s Dilemma
January 10, 2019 at 11:33 am

Amazon.com has raised consumer expectations of retailers on levels of service, speed and ease of use. Amazon has built an amazing search and recommendation engine by capturing years of transactional and search data on its platform. Once a consumer has found their product, the transaction is designed to be frictionless, incredibly fast and convenient with…

Source: Amazon Plans Whole Foods Expansion
January 2, 2019 at 12:31 pm

Amazon.com has plans to expand Whole Foods stores into more suburbs and other areas across the U.S., according to sources familiar with the plans, reports MarketWatch. The retailer is looking to push more of the grocery chain's stores into new areas where more rural customers can take advantage of its two-hour delivery service. Specific location…

Amazon Expected to Continue to Crush Walmart and Target This Holiday Season
December 13, 2018 at 10:17 am

Amazon.com has become synonymous with online shopping. Just as “google it” or “I need a Band-Aid” have become colloquialisms, so has “order it on Amazon.” I work with dozens of millennials and have a 5- and 7-year-old at home, and whenever they need something, their first response is “get it on Amazon.” The “culture of…

Amazon Fires Workers in Seller Scam Crackdown
December 11, 2018 at 12:33 pm

Amazon.com reportedly fired workers in the U.S. and India for allegedly giving internal data to independent sellers linked to scams. Following an investigation into suspected bribes, the e-commerce giant took action against disreputable sellers by limiting access to data and deleting thousands of suspicious reviews, The Wall Street Journal reported Monday. Part of the probe is centered…

Amazon Exposed Customer Names, Emails in Tech Error
November 23, 2018 at 11:07 am

Amazon.com exposed some of its customers’ names and email addresses on Wednesday because of a "technical error," according to emails the company sent to affected customers. BetaNews, which first reported the incident, said affected customers received an email that said Amazon had " … inadvertently disclosed your name and email address due to a technical error." The email…

Expert Insights on the Amazon Go Retail Format for Your Business
November 21, 2018 at 11:47 am

The typical convenience store experience is the opposite of the convenience that most consumers are looking for. You wind up in the checkout line behind the guy who is indecisive on his cigarette selection, can’t remember his wife’s lottery numbers, and finally wants to pay for everything in pennies. Amazon’s Solution Amazon.com appears to have…

Amazon to Mail Holiday Toy Catalog for First Time
November 8, 2018 at 4:02 pm

Amazon.com is dropping its first-ever printed holiday toy catalog to millions of customers starting this month, according to a report on CNBC. The catalog features 70 pages of cozily-clad kids surrounded by toys such as action figures, board games and Barbies, as well as high-end items such as Bose audio gear and PlayStations. The book…

CVS Tests ‘Amazon Prime-Like’ Membership Program
November 1, 2018 at 12:53 pm

CVS Pharmacy, the retail division of CVS Health, is testing a membership program called CarePass to members in Boston that offers additional benefits to the company's ExtraCare Rewards Program. The new loyalty program is being compared to Amazon.com's Amazon Prime. CVS will charge CarePass members $5 monthly or $48 for a full year, which includes free one-day or…