Cover Story: 50 Best Tips of 2009
Our annual compilation of the years most useful ideas
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45. Chatter about live chat.
Companies excel at live chat when they respond quickly, cut the drama (i.e., CSRs know how to cut to the chase) and communicate well when no CSRs are available so customers don’t keep holding on forever.
Amy Africa, Eight by Eight
“The Practical Social Media,” July, All About ROI
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