Supply Chain

How Retailers Can Increase Supply Chain Efficiencies With the IoT
March 3, 2021 at 5:21 pm

With the pandemic keeping individuals around the world sheltered inside for much of 2020, the retail experience has largely shifted online — and it’s expected to stay that way moving forward. According to PYMNTS’ Black Friday 2020 Report, more consumers shopped online this Black Friday than ever before. While 47 percent of shoppers surveyed did…

How Technology Can Alleviate Retail’s Globalization Challenges
March 1, 2021 at 4:16 pm

The challenges retailers are facing in 2021 aren't simply regional anomalies. From the economic instability and demand volatility caused by the COVID-19 pandemic to sustainability concerns from rising levels of waste, these obstacles exist on a global scale and will only continue to evolve in the years to come. Finding the right answers requires an…

How to Adapt to Amazon’s Latest Push for 1-Day Delivery, Part 3
February 24, 2021 at 4:31 pm

Recent changes to Amazon.com's Seller Fulfilled Prime (SFP) program has sent sellers and the entire e-commerce industry scrambling. Merchants must quickly adapt to the new norm of nationwide one-day delivery or risk losing sales on Amazon. Offers from third-party sellers which include free Prime shipping can no longer be offered just regionally; they must now…

Dark Stores Solve for the Fragility of Supply Chains. But Are They Possible for All Retailers?
February 23, 2021 at 6:38 pm

With COVID-19 restrictions driving a shift to online shopping, shipping and logistics were a nightmare this past holiday shopping season. However, for some retailers, “dark stores” have proven to be a key tactic for combatting the madness. Dark stores are physical store locations that have been turned into fulfillment centers, taking pressure off the supply…

NRF: Retail Imports Expected to Hit Monthly Records in First Half of 2021
February 15, 2021 at 4:51 pm

Following a record year, imports at the largest U.S. retail container ports are expected to set new monthly records from now into the summer as the nation’s economy continues to recover from the COVID-19 pandemic. That’s according to the monthly Global Port Tracker report from the National Retail Federation (NRF) and Hackett Associates, a maritime strategy and…

The Key Trends Reshaping CX in a Post-COVID Era
February 14, 2021 at 11:44 am

From small local boutiques to iconic department stores, no corner of the retail sector has been untouched by the COVID-19 pandemic, and the separation between winners and losers has never been so stark. For every mall chain declaring bankruptcy, there’s a competitor that’s quickly responded to the new normal and is reaping the revenue benefits.…

How to Adapt to Amazon’s Latest Push for 1-Day Delivery, Part 1
February 10, 2021 at 3:06 pm

In part one of this three-part series, I will decode Amazon.com's latest and most radical changes to its Seller Fulfilled Prime (SFP) program. I will share what merchants can do to adapt and thrive in the new one-day e-commerce delivery world. On August 20, 2020, in a post titled Important Updates to Seller Fulfilled Prime…

IoT Tech Trends to Look for in 2021
February 9, 2021 at 7:29 pm

2020 was an unprecedented year that has changed the retail industry forever, turning omnichannel operations on its head. With many stores closed and customers staying at home, retailers had to rethink their overall strategy, many converting in-store inventory to fulfill online orders and turning stores into temporary distribution centers. Buy online, pick up in-store (BOPIS)…

What Kind of Automation Technologies Are Being Implemented in 2021?
February 9, 2021 at 2:28 pm

Enterprises in virtually every industry are utilizing a bevy of new technologies that create efficiencies and cut costs through new, advanced virtual services. Many of these organizations are working to harness these virtual technologies through automation so that they can vastly improve the customer experience whereby digital processes are accessible through optimized services. Leading technologies…

When Delivery Becomes the Store’s Business
February 7, 2021 at 8:45 am

The COVID-19 pandemic created a major spike in outsourced delivery services as restaurants, grocery stores and retailers rushed to adapt to an overnight shift in consumer behavior. Months later it has become clear that the home delivery shift is here to stay, and the high fees and unpredictability of outsourced services are no longer tenable.…