Shipping

Before signing on the dotted line, many last-mile carriers promise perfection. However, strong partnerships aren't built on flawless service guarantees. They're built on how quickly issues are resolved, how clearly teams communicate, and how both sides take accountability when something goes wrong. Because, inevitably, something will go wrong. A winter storm shuts down major hubs…

Products from Ace Hardware are now available on Uber Eats nationwide as the hardware cooperative becomes the latest retailer to dive into on-demand delivery services and Uber Eats works to recast itself from the "Eats" part of its brand. The two companies announced the partnership Tuesday, saying it would allow customers who already shop locally…

A brand posts a TikTok video about its new perfume and watches it take off overnight. Thousands of orders pour in and it looks like the breakthrough every founder works towards. Then the fulfillment team realizes there’s an issue. Orders are open to both domestic and international buyers, but shipping the product overseas will cost…

Amazon.com said Monday it has reached a ‌new agreement with the United States Postal Service (USPS) ‌on package deliveries, reports Yahoo Finance. Sources told Reuters the deal will result ​in Amazon, which is USPS's largest single customer, retaining around 80 percent of its existing deliveries with USPS, or more than 1 billion packages ‌per year.…

U.S. e-commerce was projected to hit $1.3 trillion last year, climbing toward $1.8 trillion by 2029. Behind those impressive figures lies a cost crisis most retailers aren’t prepared for: shipping expenses that compound annually, erode margins silently, and destabilize financial forecasting. Major carriers like UPS and FedEx implemented 5.9 percent general rate increases (GRIs) for…

Increasingly, shoppers aren’t beginning their journey on a retailer’s website. Instead, they’re asking ChatGPT what to buy. They’re scrolling TikTok Shop. They’re clicking marketplace recommendations. According to Gartner, by the end of 2026, traditional search engine volume is expected to decline by 25 percent as consumers shift toward artificial intelligence chatbots and other virtual agents…

Retail leaders spent the last decade chasing Amazon.com's delivery speed. Billions went into same-day windows, next-day guarantees, and two-hour fulfillment. Here's what that investment bought: a trust problem. Only 9 percent of shoppers believe retailers consistently meet their fast delivery promises. Another 69 percent say those promises get kept "sometimes," according to a recent Locus…

Peak season always comes with complexity, but what retailers are currently dealing with in 2025 is something altogether different: a year defined by the constant drift of shifting rules. New tax regulations, documentation requirements, and carrier volatility have all forced meaningful operational adjustments. Together, they’ve rewritten the playbook for how to conquer this critical period.…

As retailers try to make the best of another holiday season, consumers are clear on what drives their buying behavior, including what makes them walk away. A new UPS Capital Insurance Agency, Inc. survey of U.S. shoppers reveals a shifting set of expectations that will define peak season performance. For retailers, meeting these expectations is…

Consumers are shopping online more than ever before, turning residential doorsteps into busy delivery zones. Every day, millions of packages arrive at homes around the world, carrying everything from everyday essentials to high-priced gifts. Not all of them make it into the right hands. In the United States alone, porch pirates stole 58 million packages…