Shipping

2021 Year of Agility: Finally Kicking the Wholesale Habit
July 14, 2021 at 5:29 pm

Wholesale is so 2019. Enter 2021, a year of continued post-ish pandemic e-commerce growth, countless brands pulling back on wholesale partnerships to go direct to consumer (D-to-C), and the ultimate wholesale-marketing bridge: marketplaces. Retailers spent 2020 duct-taping together broken supply chains, reeling from wholesale partners slashing orders as stores shuttered across the country, and scrambling…

Shipment Tracking is the New Customer Experience
July 7, 2021 at 3:40 pm

The pandemic upended the retail industry, accelerating the evolution of online shopping. In fact, online sales boomed during the pandemic. However, delivery times also ballooned. Our internal data showed delivery times for domestic U.S. shipments increased one to two days from April 2020 through the holidays compared to the same period in 2019. This means…

Home Depot Reserved its Own Ship Amid Global Shipping Challenges
June 16, 2021 at 5:06 pm

The Home Depot made the decision to contract its own container ship, CNBC reported. The home improvement retailer made this decision amid global shipping issues, such as congested ports, container shortages and slowed shipments as a result of COVID-19 outbreaks. Jonathan Gold, vice president of supply chain and customs policy for the National Retail Federation,…

FedEx Announces New Surcharge Increases Starting in June
May 25, 2021 at 7:34 pm

FedEx will increase three peak surcharges on Express and Ground shipments beginning June 21, the carrier announced in an update Friday. Increased surcharges include Peak - Residential Delivery Charge for FedEx Express and FedEx Ground domestic; Peak Surcharges on U.S. Express Package Services, U.S. Ground Services and International Ground Services; and a Peak Surcharge on…

To Counter Amazon, Retailers Must Meet Scale With Agility and Play Up Unique Strengths
May 18, 2021 at 3:46 pm

After a year of buying everything from patio furniture to groceries online, consumers are more reliant on Amazon.com than ever, and more positive about the company. For retailers to fight back, they’ll need a two-pronged strategy: meet what are now industry-standard expectations for convenience and shipping efficiency, and spotlight key offerings where Amazon lags. Even…

Retail During the Pandemic: What We Can Learn From Transportation and Delivery Data
May 12, 2021 at 12:57 pm

Looking back on the last year, the retail sector underwent a massive change as consumers were confined to their homes, unable to shop in person. While e-commerce had been steadily growing over the last decade, the industry saw a significant surge in 2020, with online shopping growing 44 percent. Allured by promises of two-day and/or…

Consumer Behavior Insights for Mother's Day 2021
May 6, 2021 at 5:42 pm

In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss the upcoming Mother’s Day holiday and what retail trends we can expect to see this year. The UPS issued its first “UPS Pulse Perspectives: Mother’s Day Survey” to better understand how consumers are preparing for the first major gift-giving holiday of…

4 Ways to Exceed Customer Expectations Through Delivery
April 27, 2021 at 7:15 pm

As an experienced retailer, you already know that customer satisfaction rests on product quality and distribution (i.e., delivery). In this day of e-commerce and digital shopping, customers expect products to arrive quickly, whether the product in question is a bottle of dish detergent or a large, heavy refrigerator. If delivery expectations aren’t met, customers might…

Amazon Expands Prime In-Garage Grocery Delivery to More Than 5,000 Cities and Towns
April 27, 2021 at 4:06 pm

Amazon.com on Tuesday announced that Key by Amazon In-Garage Grocery Delivery is expanding to everywhere grocery delivery from Amazon is available, providing service to more than 5,000 U.S. cities and towns, according to a company press release. Originally launched in five cities last November, Key In-Garage Grocery Delivery can now be used by millions of…

Retail Delivery and Fulfillment: Pain Points and Opportunities Ahead
April 8, 2021 at 5:16 pm

The retail world was rocked this past year with pandemic-led surges in demand for e-commerce and at-home delivery. While many retailers were successful in making the pivot or ramping up their delivery cycles to meet capacity, it certainly didn't come without its challenges. The interesting aspect to the surge in e-commerce we experienced this past…