How to Turn Shipping Into a Competitive Advantage
June 19, 2018 at 10:52 am

Every day we hear about the new solutions and tools is developing to create a better customer experience (CX). With its innovative shipping systems, like Fulfillment by Amazon Onsite and Amazon Prime, the company has made fast, inexpensive shipping the key to attracting new customers and staying ahead of fast-growing customer demand. While many…

Pushing the Envelope: Are Consumers Ready for a New Era of Home Delivery?
June 4, 2018 at 6:13 pm

It wasn’t long ago that e-commerce and online deliveries made consumers nervous. Is it really safe to share my credit card information online, they wondered. Is my shopping history being tracked? We’ve come a long way since then, and most of those fears have evaporated with time. However, the online delivery stakes are rising by…

Why Same-Day Delivery is a Win-Win for Consumers and Retailers
May 29, 2018 at 11:04 am

Dropoff’s annual survey aims to uncover shoppers’ motivations and expectations surrounding delivery. This year’s findings shed light on startling insights that should be on every retailer’s radar. Consumers’ delivery expectations are rapidly increasing, but their experiences are actually declining. Meanwhile, trust in crowdsourced peer-to-peer delivery providers remains staggeringly low. It’s obvious retailers are struggling to…

Kroger Announces Deal With Ocado to Speed Up Grocery Delivery
May 18, 2018 at 11:48 am

Kroger announced a deal this week with British online grocer Ocado to help improve its grocery delivery services through the construction of robotically operated warehouses. A report by Reuters states the deal is Ocado's first in the United States and company’s fourth major agreement with retailers in six months. Kroger CEO Rodney McMullen called the…

Sears Partners With Amazon on Tire Purchases, Installations
May 10, 2018 at 1:44 pm

Sears Auto Centers, a division of Sears Holdings Corp., announced yesterday that it's working with to provide tire installation and balancing for customers who purchase any brand of tires on Amazon, including its own DieHard brand. The rollout will begin in the coming weeks for eight metropolitan areas: Atlanta, Chicago, Dallas, Los Angeles, Miami,…

Walmart Ends Grocery Delivery Partnerships With Uber, Lyft
May 8, 2018 at 3:44 pm

Walmart's online grocery delivery partnerships with ride-hailing services Uber and Lyft have ended, according to two sources, a potential setback for the retailer's ambitions to challenge with speedy delivery of groceries to people's homes. The end of the Walmart partnerships, which hasn't been previously reported and was confirmed by Walmart and Uber, undercuts a vision the…

UPS May Deliver Bulky Goods In-Home
May 3, 2018 at 4:47 pm

United Parcel Service Inc (UPS) told Reuters yesterday that it's in talks with at least one U.S. trucking firm to launch an in-home delivery service for large, heavy goods such as couches and treadmills, as the world’s largest package deliverer looks to cash in on one the fastest-growing segments of online retail. UPS and its…

Chico's to Sell Apparel and Accessories on Amazon
April 30, 2018 at 11:10 am

Chico's FAS, Inc. announced today that its Chico's brand apparel and accessories will be available to purchase on in mid-May. Shoppers will be able to find a select assortment of Chico's brand merchandise on Amazon, including core collections such as athleisure, no-iron shirts and jewelry. As the new business channel gains traction, additional Chico's…

Online Grocery Shopping and the Changing Delivery Model
April 27, 2018 at 11:58 am

In this week's episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss one of the fastest-growing e-commerce categories — grocery — with a particular focus on what traditional grocers are doing to update their supply chains and shipping systems to better compete in this new digital reality.

Amazon Will Now Deliver Packages to Customers’ Cars
April 25, 2018 at 12:38 pm announced a new delivery option for Prime members this week: in-car delivery. The Verge reports the new service, which will launch in 37 cities across the U.S., will allow Prime subscribers with GM or Volvo vehicles to have their orders delivered directly to their car. In order to use the new delivery option, Prime members…