With the rise of customer centricity, retailers now need to focus on optimizing the customer journey through personalization.
While retailers might be sharing customer data to provide personalized customer experiences, they need to realize the risk it causes.
Compliance just got even more difficult for retailers that sell online, including marketplaces and traditional e-commerce sites.
The adoption of disruptive and innovative technologies will be what sets apart the retailers that thrive from those that fall behind.
In this episode of Retail Right Now, Total Retail’s Joe Keenan presents six key takeaways from this week’s 2019 NRF Big Show.
In an interview at this week's National Retail Federation Big Show in New York City, Kendall Vinson, senior director of information technology at Orvis, a fly-fishing and outdoor gear and apparel brand, discussed how the company has partnered with cloud computing company NetSuite to help it quickly onboard new business units, house customer and product data, and…
The opportunity to end wasteful time theft — and create improved conditions (and fewer losses) for everyone — is at hand.
In the retail industry, customer experience has always been important, but it's now vital to drive customer satisfaction, repeat business and store profitability. Improving customer satisfaction and dwell time drives more items in the shopping cart and enhanced profitability. There’s a growing demand for new technologies to help retailers improve operations, develop stronger connections with today’s…
Eager to know what 2019 holds for the world of e-commerce? Here are five key e-commerce trends that promise to fuel retailers worldwide in the coming year, including the continuous rise of machine learning to a more sophisticated focus on the omnichannel customer experience, selling on social media and more. 1. Machine Learning Changes Everything…
As a retailer, there have probably been times when you notice an uptick in unexplained cart abandonments or a drop in online sales. While there are a number of factors that can lead to these issues, there's a relatively new problem that has flown under the radar for most retailers: malware-driven advertisements. These unauthorized ads…
