Loss Prevention

Customer incivility was one of the less favorable — but perhaps most important — topics of conversation at the NRF Big Show in January. The frequency of difficult interactions with shoppers has led to many frontline retail workers feeling unsafe on the job. Case in point: A 2024 survey by Axonify found 40 percent of…

Toothpaste, condoms, makeup and deodorants are among dozens of products under lock and key inside clear cabinets at drugstores like CVS in order to deter thieves from shoplifting. It's become a source of inconvenience — for both customers who have to wait for a salesperson to unlock the cabinet, and for employees to stop what…

As retailers face a troubling increase in theft and violent organized retail crime, many have responded by locking products up. While the intent is understandable — and there's no alternative in some markets or for specific product types — the impact on the customer experience (CX) can arguably result in fewer sales and risk of…

The rising incidences of fraud and theft across the retail industry has been a significant challenge for organizations to deal with. There may not be a simple solution to the problem, yet there are people and organizations taking the lead when it comes to fraud and loss prevention tactics to help stem the tide. During…

This video features a panel discussing how retailers are tackling loss prevention and fraud through technology from Total Retail Tech 2024 in Charlotte, NC. Speakers include Sree Sreedhararaj, Chief Technology Officer, IPSY; Karen Beebe, Chief Technology Officer, Bealls, Inc.; Adam Gunnett, Director, IT and Business Intelligence, Busy Beaver Building Centers; and moderator Sucharita Kodali, Vice…

Today, it’s not uncommon for consumers to expect next-day delivery. Amazon.com's groundbreaking two-day shipping has now evolved into one day or same day. And once you go there with your customers, it’s hard to go back. The repeatedly raised bar of consumer delivery expectations keeps getting higher. To meet this demand, retailers have embraced "dark…

Surveillance systems may help catch thieves in the act but they aren’t guaranteed to stop them, and criminals have grown bolder as a result. According to the National Retail Federation’s 2023 survey, losses from retail theft surged 19 percent to $112.1 billion in 2022, up from $93.9 billion the prior year. Jewelry theft alone recently…

Online shopping continues to grow in popularity, with over 20 percent of retail purchases expected to take place online in 2024, according to an eMarketer report. As the volume of packages shipped worldwide increases, so do the potential risks, such as damaged or lost packages, fraud and counterfeit, and more. Let’s dive into these growing…

As retailers compete to attract customers and earn their loyalty, the in-store experience is undeniably a key differentiator. Since 80 percent of shopping still happens at brick-and-mortar locations, retailers are rapidly deploying a clever mix of new technologies and redesigned in-store experiences to appeal to consumers. Despite these innovations, however, there is an ever-present risk…

Short codes have been around for a long time because they continue to be a trusted, convenient and effective way for consumers to interact with businesses. Retailers provide a five- or six-digit short code in their advertising, and all consumers must do is send a text message to that number to opt in for alerts…