Loss Prevention

As retailers face a troubling increase in theft and violent organized retail crime, many have responded by locking products up. While the intent is understandable — and there's no alternative in some markets or for specific product types — the impact on the customer experience (CX) can arguably result in fewer sales and risk of…

The rising incidences of fraud and theft across the retail industry has been a significant challenge for organizations to deal with. There may not be a simple solution to the problem, yet there are people and organizations taking the lead when it comes to fraud and loss prevention tactics to help stem the tide. During…

This video features a panel discussing how retailers are tackling loss prevention and fraud through technology from Total Retail Tech 2024 in Charlotte, NC. Speakers include Sree Sreedhararaj, Chief Technology Officer, IPSY; Karen Beebe, Chief Technology Officer, Bealls, Inc.; Adam Gunnett, Director, IT and Business Intelligence, Busy Beaver Building Centers; and moderator Sucharita Kodali, Vice…

Today, it’s not uncommon for consumers to expect next-day delivery. Amazon.com's groundbreaking two-day shipping has now evolved into one day or same day. And once you go there with your customers, it’s hard to go back. The repeatedly raised bar of consumer delivery expectations keeps getting higher. To meet this demand, retailers have embraced "dark…

Surveillance systems may help catch thieves in the act but they aren’t guaranteed to stop them, and criminals have grown bolder as a result. According to the National Retail Federation’s 2023 survey, losses from retail theft surged 19 percent to $112.1 billion in 2022, up from $93.9 billion the prior year. Jewelry theft alone recently…

Online shopping continues to grow in popularity, with over 20 percent of retail purchases expected to take place online in 2024, according to an eMarketer report. As the volume of packages shipped worldwide increases, so do the potential risks, such as damaged or lost packages, fraud and counterfeit, and more. Let’s dive into these growing…

As retailers compete to attract customers and earn their loyalty, the in-store experience is undeniably a key differentiator. Since 80 percent of shopping still happens at brick-and-mortar locations, retailers are rapidly deploying a clever mix of new technologies and redesigned in-store experiences to appeal to consumers. Despite these innovations, however, there is an ever-present risk…

Short codes have been around for a long time because they continue to be a trusted, convenient and effective way for consumers to interact with businesses. Retailers provide a five- or six-digit short code in their advertising, and all consumers must do is send a text message to that number to opt in for alerts…

Self-checkout has become a hot topic in the retail landscape. While it has offered convenience and empowerment to customers, it has also presented opportunities and challenges for store owners. In recent weeks, retailers have started to make decisions about the future of self-checkout in their stores. Dollar General and Kroger have removed self-checkout from some…

Whether at your favorite big-box store or stopping to pick up some groceries, it’s hard to ignore the shopping carts scattered haphazardly around parking lots these days. The return of shopping carts to their designated spots or back inside the store has become somewhat of a test of morality in recent years. However, returning shopping…