Store Associates

It’s Time for Retailers to Step Out From Behind the Technology Curve
March 8, 2018 at 11:25 am

There's little doubt in the retail industry that it’s time to make big changes. And if anything was clear this year at the National Retail Federation's Big Show, it was that retailers are on the search for technologies that can help them adapt to the times. Specifically, these retailers are looking to provide the omnichannel…

Move Over, Alexa: How Voice-Controlled IoT Will Change the Retail Store
February 27, 2018 at 10:15 am

Nearly 90 percent of retail sales still take place in physical stores. Yet the rise of voice-activated “intelligent assistants” such as Amazon Alexa and Google Home is taking the brand relationship out of the store and into the home, forever changing the way that consumers engage with products and services. Fortunately for retailers, the same…

How Brick-and-Mortar Retailers Can Better Compete With Amazon
February 21, 2018 at 11:04 am

It happened again. Just like in recent years past, no company put pressure on its competitors in 2017 quite like Amazon.com. The retail giant accounted for nearly half of last year's online sales, and with movement into spaces like grocery and healthcare, few industries have been spared from Amazon’s strength and ever-evolving business model. For…

Wal-Mart Sued Over Policy of Locking Up Specific Beauty Products
February 1, 2018 at 12:44 pm

A woman in California has filed a lawsuit against Wal-Mart over claims the company keeps products primarily used by African-Americans inside a locked glass case. Essie Grundy told reporters in Los Angeles on Friday that she felt humiliated and discriminated against when on three occasions this month she had to ask a store employee at…

Amazon Opens Automated Grocery Store, Amazon Go, to the Public
January 22, 2018 at 11:14 am

Amazon.com on Monday will open Amazon Go, its automated grocery store in Seattle, to the public. The store replaces cashiers with a checkout-free shopping experience made with with what Amazon calls "Just Walk Out" technology that uses computer vision, deep learning algorithms and sensor fusion — many of the same advances being used to develop autonomous…

Employee Learning Technology Helping Bloomingdale's Save Money
January 8, 2018 at 12:24 pm

In episode 125 of Total Retail Talks, Chad McIntosh, vice president of asset protection and risk management at Bloomingdale's, shares how the upscale department store chain is using gamified learning technology to help store employees minimize safety incidents and theft, saving it millions in the process.

Nordstrom Hiring 250 Employees for Stand-Alone Men's Store in Manhattan
January 3, 2018 at 10:43 am

Nordstrom announced that it's hiring 250 employees for its first stand-alone men's store in Manhattan, which is slated to open in April. To promote the start of employee hiring, the retailer wrapped the exterior of its new men's store with larger-than-life "help wanted" banners incorporating witty job descriptions like "Desperately Seeking Sock Svengali," "Now Hiring: Sneaker…

Mobile-Empowered Sales Associates Key to Competing With E-Commerce Titans
December 22, 2017 at 1:27 pm

Increasing innovation in technology means more disruption, and the retail industry isn't immune. With the online pure-plays continually cutting into the market once dominated by brick-and-mortar, retailers need to come up with new strategies and tactics to compete. One not-so-obvious answer may be to leverage one of the their most unique assets — store associates.…

Tulip Store Associate Survey: Mobile-Assisted Workers Increase Sales and Improve Overall Customer Experienc
November 16, 2017 at 3:13 pm

Tulip recently surveyed over 200 store associates to understand their experiences in brick-and-mortar stores. This report illustrates the detailed survey results and helps readers understand how sales associates are using mobile devices in-store. In addition, the report addresses store associates’ experiences using technology to interact with customers in today’s digital climate.