Store Associates

COVID-19’s Impact on Retail Store Associates
April 2, 2020 at 10:33 am

As major events and policies unfold daily, COVID-19 has left retailers rapidly responding to real-time changes. But in companies’ efforts to act as swiftly and strategically as possible in the wake of the pandemic, hourly workers have been severely impacted. To better understand and help hourly employees, our team conducted a study to see how…

Starbucks Will Offer ‘Catastrophe Pay’ to Baristas Affected by Coronavirus
March 12, 2020 at 1:48 pm

Starbucks announced that it will provide "catastrophe pay" to baristas in the U.S who have been exposed to the coronavirus, CNBC reported. The coffee chain will pay employees for up to 14 days if they have tested positive for coronavirus, or are exposed to or in close contact with someone who has coronavirus. Starbucks employees…

Amazon Now Offering Checkout-Free Tech to Retailers
March 9, 2020 at 2:17 pm

Amazon.com confirmed today that it's launching a new business line selling the technology behind its cashier-less convenience stores to other retailers. In addition, Amazon told Reuters it has signed “several” deals with customers it would not name. The technology, which Amazon calls Just Walk Out, enables shoppers to enter a store, grab merchandise, and go. Here's how it works: In…

A Major Clothing Retailer Forgets That EX Drives CX
February 28, 2020 at 3:06 pm

A recent article in The New York Times looked at life in retail during the recent holiday selling season. It centered on a busy Manhattan store of a big, well-regarded apparel chain and one of its merchandising managers. I wasn’t surprised to read the retailer equipped employees with several apps to expedite sales and keep…

What Compels Generation Z to Buy From a Brand Again and Again?
February 21, 2020 at 11:53 am

Many retail observers and experts have similar advice for success: provide a data-driven, personalized shopping experience; make transactions as convenient as possible; and engage with shoppers on social media and through influencers. Brands should surely implement these strategies to see what works for them. Our recommendation for engaging with Gen Z shoppers — 18 to…

Compliance or Bust: Retail’s Shift Workforce of the Future
December 17, 2019 at 10:08 am

Labor compliance issues have long plagued the retail supply chain, from sourcing to brick-and-mortar employee operations. Consider the tragedy at the Triangle Shirtwaist Factory in 1911, perhaps one of the most well-known labor compliance fiascos in the retail industry’s history, which was a direct result of abhorrent worker conditions. Thankfully, compliance issues of this caliber…

How Mobile Technology is Freeing Employees and Supporting New Ways of Working
December 16, 2019 at 11:15 am

The explosion of smartphones and tablets has created a new way of living and working, especially for the 70 percent of workers, known as untethered workers, who don’t sit behind a desk every day. Companies are embracing the mobile shift and have begun to move their IT applications onto mobile platforms for workers who are…

4 Key Elements Driving Superior Customer Experience In-Store
December 9, 2019 at 11:18 am

In a new world of retail comes a new set of responsibilities. According to Adobe’s Digital Trends Report, the single most exciting opportunity in 2020 is the customer experience. The Temkin Group found that companies earning $1 billion annually can expect to make an additional $700 million within three years by investing in the customer…

3 Strategies to Leverage Your Best Customer Service Asset: Your Employees
December 3, 2019 at 10:05 am

Your customers’ store experience — and impression of your brand — starts and ends with your frontline employees. Store associates are directly responsible for delivering your customer service model. Unfortunately, retail work has long had a reputation for low employee morale and high turnover, which can negatively impact employee satisfaction. Retailers have the opportunity to…

8 Proven Ways to Boost Store Efficiency on Black Friday
November 6, 2019 at 2:46 pm

The serious Black Friday players have been preparing for months. They've reviewed their operation and identified all the things they could do better in 2019. It’s big business, and for many retailers their holiday performance informs their whole year profits. Let’s assume you’re not one of the businesses with Black Friday meticulously planned. What can…