Store Associates

3 Ways to Ignite Your Hourly Workers
February 1, 2024 at 11:51 am

“Scott, we’re doing all we can to support our managers, but they just can’t seem to motivate our employees. What do we do?” I meet many business leaders in my work as a speaker and consultant and I hear their challenges. Four out of five conversations are about employees. Usually it’s their hourly employees, those…

The State of Frontline Retail Operations Explained
January 11, 2024 at 2:58 pm

The retail landscape has undergone tectonic shifts in recent years, leaving managers to navigate sometimes unfamiliar if not entirely new territory. From deploying emerging technologies to training staff on urgent theft prevention strategies, today's retail leaders wear many hats as they work to boost productivity, deliver consistent experiences, and protect the bottom line. With 2024…

With Customers Watching Their Wallets, Retailers Must Look at Loyalty
January 11, 2024 at 12:46 pm

With consumer prices beginning to plateau, retailers are beginning to feel cautiously optimistic over their future revenue streams. However, the index remains up 3.2 percent from a year ago, and with federal student loans now due for the first time in over three years, this makes a recipe for wallet-conscious shoppers. Now, shoppers are cutting…

Why Investing in Employees is Essential for Retail Survival
August 16, 2023 at 12:36 pm

Employees are an essential component in any brick-and-mortar store and play an important part in creating a positive customer experience. To stay competitive against online retailers such as Amazon.com, physical stores need to invest in their employees and ensure their satisfaction is at its peak. Given the present job market, this has escalated in importance.…

Excelling at Store Execution Improves Brand Promise, Associate Retention and Customer Experience
August 10, 2023 at 9:39 am

Keeping up with the fast pace of retail is a never-ending cycle between maintaining brand promise, fostering employee productivity, and improving the customer experience. These three factors are all dependent on the other: employee productivity is key to meeting consumer demand, and meeting consumer demand is vital to increasing revenue and protecting the brand. Given…

Reversing the Retail Worker Drop-Off
July 11, 2023 at 9:16 am

The retail industry is an integral part of the U.S. economy, providing jobs for 52 million people across the country, more than any other industry. Frontline retail workers are the glue that holds businesses together. Yet, the challenges they face often go unaddressed, especially given their growing list of responsibilities, made even longer by the…

How Retailers Can Solve Workforce Challenges
April 12, 2023 at 8:58 am

Retailers are facing a major conundrum: consumers are flocking back to brick-and-mortar retail while the struggle to adequately staff stores has never been greater. High turnover in retail isn’t new. According to McKinsey & Company, annual employee turnover among frontline retail workers has been at least 60 percent for a long time. But record inflation…

The Missing Piece in Achieving Retail Operational Excellence: Tech Enablement for Frontline Workers
March 21, 2023 at 11:07 am

Today’s retail organizations are under enormous pressure to make their operations more agile, resilient and productive. However, in many cases they're overlooking one of the main areas where it’s possible to quickly and efficiently make major productivity gains. I’m talking about frontline teams. Many retail employees currently feel neglected by their employers. Almost two-thirds of…

The Home Depot to Invest $1B to Raise Hourly Employee Wages
February 21, 2023 at 3:38 pm

The Home Depot on Tuesday said it will spend an additional $1 billion to give its hourly employees a raise, as retailers and restaurants compete for workers, reports CNBC. The home improvement retailer announced the wage investment as it reported fourth-quarter earnings. It didn't disclose the new average wage for employees, but said every market’s starting wage is…

Owning the Retail Floor in 2023
January 30, 2023 at 11:36 am

While the holiday shopping season may be over, busy retail environments are still thriving. As in-person shopping reaches pre-pandemic levels, staying connected is a must for retail workers on the move. From the shop floor to the stockroom and checkout counter, retail store associates are the glue that holds the whole operation together. However, 85…