Store Associates
March 3, 2019 at 10:59 am
Within the past year, brands like Williams-Sonoma and Wayfair’s Perigold have introduced access to in-house design experts and 24/7 design concierges for customers who want to furnish their homes. According to a 2018 report from Alliance Data, 43 percent of millennials and baby boomers now expect retailers to offer these conveniences. As a result, more companies are using new technological…
February 13, 2019 at 12:03 pm
In an effort to better connect its remote brick-and-mortar employees with company headquarters, beauty retailer Lush Cosmetics recently introduced a communication and workflow platform for its store associates and managers. The app-based platform is used as a vehicle for daily communications between the company's executives and its front-line staff in its stores. Lush uses the…
February 11, 2019 at 12:32 pm
With the right tools, training and access to information, teams will be able to better assist shoppers and exceed their expectations.
February 7, 2019 at 11:47 am
Gen Zers are digital natives, and companies that provide them with the right tools can help improve business operations and efficiency.
January 30, 2019 at 9:47 am
By adding relevant benefits that help out employees, employers can see better results in the workplace from less stressed employees.
January 29, 2019 at 11:58 am
A store of the future should always be customer-first, open to new experimentation, and have a fluid and dynamic support system, at least according to Albert Vita, director of in-store experience and visual merchandising at The Home Depot. Vita addressed the topic during a conversation with Zivelo CEO Healey Cypher at the National Retail Federation's…
January 29, 2019 at 10:38 am
Brick-and-mortar managers must find ways to differentiate the in-store experience and create engaging experiences within their stores.
January 21, 2019 at 11:05 am
The bottom line? The ideal store associate profile has changed dramatically, and there’s a war for top retail talent with this profile.
January 9, 2019 at 1:11 pm
Total Retail is excited to present to you its 50 Best Retail Tips of 2018! For the past several years, the Total Retail editorial team has spent time in the fourth quarter poring over the work of our expert contributors to identify the 50 very best tips of the year, and 2018 was no exception. We…
December 12, 2018 at 11:40 am
Natural Insight’s survey highlights the significance of providing an exceptional in-store experience to drive foot traffic and sales.
