Store Associates

The 50 Best Retail Tips of 2018 Are Here!
January 9, 2019 at 1:11 pm

Total Retail is excited to present to you its 50 Best Retail Tips of 2018! For the past several years, the Total Retail editorial team has spent time in the fourth quarter poring over the work of our expert contributors to identify the 50 very best tips of the year, and 2018 was no exception. We…

Walmart Launches App to Ease In-Store E-Commerce Transactions
December 4, 2018 at 5:39 pm

Walmart is deploying a new mobile app-based store service that allows customers to buy items on Walmart.com if the item is not available in-store. Store associates will place orders on their handheld touchscreen devices. The service lets customers pay for items via cash, check, credit, debit or Walmart Pay and have them shipped directly to their…

Your Frontline: The Key to Winning the Bricks vs. Clicks Battle
November 14, 2018 at 10:19 am

Anyone who has walked down Main Street or through a shopping mall recently has seen it. Store after store shuttered. Big-name retailers gone. Even anchor-store locations decamped. These are challenging times for brick-and-mortar retailers. According to S&P Global Market Intelligence, 50 well-known store chains have filed for bankruptcy protection in 2017, among them such iconic…

Key to Making Retail Holiday Magic: Invest in Employee Knowledge Now
October 1, 2018 at 11:13 am

With the holiday shopping season less than two months away, retailers are in full swing working on strategies to win in an increasingly competitive landscape. As the worlds of brick-and-mortar and online continue to merge, retailers are investing in new technologies as part of their digital transformation initiatives to create a more personalized shopping experience.…

Empowering Your Retail Staff With AI
September 27, 2018 at 9:33 am

These days, the retail industry is grappling with “Amazonitis.” Amazon.com has disrupted virtually every sector in the retail market, from food to fashion. In order to survive, retailers, particularly brick-and-mortar businesses, have to give people a reason to come to their stores. They must create a distinctive customer experience, and to that end, they should…

Macy’s to Hire 80,000 Seasonal Workers This Year
September 12, 2018 at 1:30 pm

Macy's plans to hire 80,000 seasonal workers for positions at its Macy’s and Bloomingdale’s stores, call centers, distribution centers and online fulfillment centers nationwide for the 2018 holiday season, according to a company press release. Macy’s, which is forecasting a strong holiday shopping season, will staff 23,500 positions at its fulfillment centers to help with…

Why it’s Time to Consider Leaving Your Customers Alone
August 21, 2018 at 12:04 pm

We’ve all been there. You’ve just entered a store to make a quick purchase. Your head is down in an attempt to avoid speaking with any overzealous retail associates. But it’s too late, they’ve found you. What do you do to avoid this conversation? Lie, of course. Voice of customer platform Usabilla surveyed 2,000 U.S. consumers…

Walmart Testing the Use of Robots for Online Grocery Pickup
August 6, 2018 at 2:21 pm

Walmart is testing the use of storage and retrieval robotics, called Alphabot, to increase the speed of online grocery order pickup, according to a company blog post. The technology, which was developed in collaboration with retail automation company Alert Innovation, is being installed in a section of a Salem, N.H. supercenter, which will also be a dedicated…