Ecko Promotes New Way of 'Branding'
April 1, 2011

What would you do to get a lifetime discount at your favorite store? Would you, say, get an animal tattoo? That's what Ecko is hoping. The company's new Branded for Life program promises a 20 percent lifetime discount to any customer who gets either the brand's Rhino logo or the Marc Ecko Cut & Sew shears tattooed on their bodies.

McClatchy Newspapers Enters Daily-Deal Market
March 30, 2011

After teaming up with Groupon to get daily deals on its websites last summer, McClatchy Co. has decided to get into the business on its own. McClatchy, the third-largest newspaper company, won't be breaking up with Groupon, but will launch its own deals service in April, bringing the two companies head-to-head.

8 Tips to Gaining Valuable Customer Feedback
March 29, 2011

When e-commerce sites offer visitors the opportunity to provide feedback, two things happen: First, retailers get valuable insight into visitors’ experiences. Second, visitors identify themselves as people who feel a connection to that website/brand. That information provides the means for online retailers to generate new leads and retain current customers.

Sears' New Ad Campaign Names its Rivals
March 21, 2011

Struggling to fend off increasing competition, Sears is borrowing a page from the marketing playbook of products like soft drinks and soup by naming its rivals in aggressive advertising.

Managing Promotional Offers and Finding the Equilibrium
March 18, 2011

Since the recession, cross-channel retailers have come to rely more and more on promotional offers to drive sales. Catalog and internet buyers have come to expect strong promotional offers, seemingly waiting for them before making a purchase.

Home Depot Grows its Own Black Friday
March 18, 2011

Home Depot is getting ready for its own version of Black Friday. For the second year in a row, the DIY heavyweight will roll out regional promotions that include doorbusters, as well as special pricing on lawn and garden, patio furniture, and grills.

Strategies to Get the Second Click
March 17, 2011

Online retailing is becoming increasingly sophisticated. Marketers have access to information about every aspect of customer interaction: number of website visits, time spent on the site, email open and clickthrough rates, conversions, and purchases. With today’s sophisticated analytics, marketers can fine-tune their messaging and offers to optimize results and move beyond a simple first-click visit.

Barnes & Noble's New Marketing Strategy to the Rescue?
March 3, 2011

For many, it's already too late to change direction on a rudderless ship that has been left in the wake of the rapid decline in hard copy book sales. Barnes & Noble on the other hand, is using a change in strategy to help weather the storm.

5 Ways Loyalty Can Redefine Engagement
March 3, 2011

Customer engagement can be broadly defined as when a targeted consumer focuses their complete attention on a particular brand’s message in an uncluttered environment. Then, this attention is accounted for and recorded. True engagement is a long-term play that encourages repeat customer value through purchasing actions and the generation of word-of-mouth interest.