E-Commerce

Sam's Club Leans Into Digital to Optimize CX
April 8, 2024 at 2:50 pm

In episode 447 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Sabrina Callahan, vice president, e-commerce at Sam's Club, a leading membership warehouse club offering superior products, savings and services, part of the Walmart portfolio. During the wide-ranging conversation, Callahan discusses her role at Sam's Club (1:15), collaborating with other departments within the company to…

How Vince Camuto is Designing the Ideal Digital CX
April 1, 2024 at 6:58 pm

In episode 446 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Stephanie Urban, vice president of marketing and e-commerce at Vince Camuto, the fashion footwear and accessories brand, part of Camuto Group. Listen in as Urban provides an overview of her role and professional background (0:50), the channels Vince Camuto is leveraging to improve its…

How WYZE Improved its Post-Purchase CX
April 1, 2024 at 11:56 am

While at Shoptalk in Las Vegas last month, Editor-in-Chief Joe Keenan interviewed Logan Dunn, head of e-commerce at WYZE, a smart home security company, about post-purchase customer experience (CX). During their conversation, Dunn provides an overview of the business' offerings and sales channels, the challenges WYZE faced in its post-purchase engagement strategy, and how customer…

ThirdLove's Co-Founder Shares the Brand's Customer Acquisition and Retention Approach
March 25, 2024 at 4:36 pm

In episode 445 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews David Spector, co-founder and chairman of ThirdLove, a women's intimates and lifestyle brand. Listen in as Spector shares the genesis of the company (0:45), his professional background prior to co-founding the company (4:20), his current role at the business (6:10), and how ThirdLove approaches…

Top 3 Insights From 100 Brands Using Generative AI in E-Commerce
February 29, 2024 at 9:13 am

How generative artificial intelligence will transform online shopping is a hot topic in e-commerce. One year after generative AI started to dominate headlines, what have we learned about its real impact on e-commerce? This article presents findings from iAdvize’s inaugural Barometer of Generative AI in E-Commerce — a report that uses first-party data to share…

Building a Resilient E-Commerce Business in a Changing Economy
February 27, 2024 at 12:12 pm

Many entrepreneurs have turned to e-commerce thanks to its incredible flexibility and extraordinary earning potential. However, as is the case with any business, there are challenges to be aware of — and the challenges in the e-commerce sector can be particularly unique, especially in the light of a tumultuous economy. How the Economy Affects E-Commerce Recent…

Report: Amazon.com US Sales Will Surpass $640B in 2024
February 26, 2024 at 11:26 pm

Amazon.com U.S. retail sales will total $641.3 billion in 2024, an increase of 19.9 percent or $106.6 billion from 2023, according to a new report from digital retail consultancy Momentum Commerce that tracks Amazon's U.S. retail sales as well as hundreds of Amazon product categories. According to the report, the following top-level, physical goods categories…

Future-Proofing Your Retail Experience: Wowing the Values-Driven Customer
February 14, 2024 at 12:00 pm

Amidst the rise of artificial intelligence and changing customer preferences, the retail industry is experiencing a significant transformation. This means it's more crucial than ever for your retail business to keep up and provide the best experience for your customers. Value-driven customers seek high-quality service and fair prices for the products they purchase. They often…

Report: Retail Sales Up 2.3% YoY in January
February 12, 2024 at 6:26 pm

Retail sales showed a strong beginning for the year in January, nearly matching December’s busy holiday spending and rising significantly year-over-year, according to the CNBC/NRF Retail Monitor, powered by Affinity Solutions, released today by the National Retail Federation (NRF). Total retail sales were up 2.34 percent unadjusted YoY in January, according to the Retail Monitor.…