E-Commerce

Have you ever compared your online shopping experiences to your in-store experiences? Physical and digital retail experiences should both be inspirational and filled with entertainment and emotion. But that doesn’t change the fact that when it comes to engaging customers and eliciting sales, physical retail has a “leg up” on e-commerce because real-world shopping experiences…

In episode 403 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Mari Corella, general manager of home and hard goods at eBay, a global commerce leader that connects millions of buyers and sellers in more than 190 markets around the world. Corella discusses her role and career history in e-commerce (0:44), the eBay Refurbished program…

Walmart raised its full-year forecast Thursday, as fiscal first-quarter sales rose nearly 8 percent and its large grocery business helped offset weaker sales of clothing and electronics. The retailer now anticipates consolidated net sales will rise about 3.5 percent in the fiscal year. Nearly 60 percent of Walmart's annual U.S. sales come from groceries. In the quarter,…

Consumers barely kept up with inflation in April, as retail sales increased but fell short of expectations, the Commerce Department reported Tuesday. The advanced sales report showed an increase of 0.4 percent, below the Dow Jones estimate for 0.8 percent. Excluding auto-related figures, sales increased 0.4 percent, which was in line with expectations. As the numbers are not…

The in-store experience has always been a big part of luxury goods retailing. You can immerse yourself in the elegance of a store’s décor and merchandise, and some retailers create full sensory experiences in their spaces — from signature scents in the air to complimentary beverages in the shopper’s hand. Even window shopping at a…

E-commerce is gradually becoming the preferred shopping medium for consumers. In 2023, nearly 21 percent of purchases are expected to happen online, amounting to more than $6.3 billion in total spending. Today’s shoppers can do almost anything on a computer or mobile device: collaborate with co-workers, buy groceries, and even purchase a new car. As…

Join us as we discuss three strategies to maximize customer lifetime value, including bringing obsession to micro-experiences.

While at Shoptalk 2023 in Las Vegas last month, Editor-in-Chief Joe Keenan interviewed Fiona Tan, chief technology officer at Wayfair, to learn about how the furniture and home decor retailer is optimizing product discovery across its sales channels. She details her role at the organization, how Wayfair is using technology to serve the right products to the right customers,…

As we begin the second quarter of 2023, global supply chain disruptions and geopolitical conflicts continue to foster uncertainty in the retail marketplace. Add inflation, nationwide labor shortages, and an increasingly competitive landscape to the mix and many e-commerce retailers are struggling to get the goods they need when they need them, and to deliver…

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Ashley Firmstone, senior vice president of customer success at Rokt, the global leader in e-commerce technology. Listen in as Firmstone discusses the solutions Rokt provides for retailers (1:02), how the technology company helps improve the shopper purchase journey (4:10), and how improving the online…