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"David Walmsley M&S: 1) Can't obsess enough about customers 2) Being right is temporary 3) Digital's fabric of customer experience #shoporg12"
@heatherAtaylor, Sept. 11
"A customer who uses 2 channels spends four times as much, 3 channels eight times as much." - David Walmsley at @marksandspencer #shoporg12"
@PFSweb, Sept. 11
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