4 Tips to Increase Customer Retention
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4. Never say good-bye. When customers have completed their purchase, don't just let them leave. Remind them of your next special, sale or when new products are coming in. Accordingly, never say good-bye. There's no need to say goodbye when you've made a good connection with the customer. For example, say "I'm so glad you found what you wanted today! We will see you soon!"
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Melissa Eisenberg
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