4 Tips to Increase Customer Retention
Customer loyalty programs and store specials are lucrative when attempting to engage customers after the sale. Whatever customer program you decide to employ, knowing your customer must come first.
Here are some tips to increase customer retention:
1. Engage with an open-ended greeting. With a smile on your face and the willingness to help, approach consumers and start to discover their needs. Greet them with the following: "Hello! What brings you in to see us today?" It's way better than asking, "Can I help you find something?" By asking the former, you have a variety of responses that can open up a conversation and help discover needs. With the latter, you're giving them the opportunity to say no. As a store associate, that's the last answer you want to hear from a shopper.