4 Tips to Increase Customer Retention
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2. Know your inventory … well. If you successfully open a conversation with a customer, you should know your inventory like the back of your hand. A simple way to test yourself is by entertaining multiple scenarios for a customer entering the store — e.g., I need a dress for my vacation; I need new toner for my printer; I'm buying a gift for my brother; I'm checking out what kinds of accessories you have for my phone.
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Melissa Eisenberg
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