4 Tips to Increase Customer Retention
Facebook
Facebook
Twitter
Twitter
LinkedIn
LinkedIn
Email
Email
0 Comments
Comments
3. Make them feel special. Whether you're pushing a loyalty program or trying to obtain customer information, make shoppers feel like they're gaining from the experience.
Phrase your pitch similar to your greeting, where "no" isn't an option. For example, "Your purchase qualifies you for our next round of upcoming specials! Let me get you into the system so you can save 15 percent on your next purchase (or get rewarded for every purchase you make)." You can also tailor your pitch to a specific need you discovered. For example, "We just started a customer loyalty program (or insert name of program), we need to sign you up so you can get your favorite candles for free!"
0 Comments
View Comments
Melissa Eisenberg
Author's page
Related Content
Comments