4 Tips to Increase Customer Retention
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When you can anticipate possible buying scenarios, you can mentally fill in the holes and have recommendations ready for your customer. The most important thing here is to be sincere. There are times (hopefully minimal) where you can't find a solution. In these situations, honesty can go a long way. Even if you don't make the sale today, you have the opportunity to make a sale with the same customer in the future because you had their best interests at heart.
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Melissa Eisenberg
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