Kill Your Innovation Lab, Accelerate Everything
July 19, 2017 at 10:27 am

Several months after murdering his wife, Dr. Hawley Harvey Crippen boarded a transatlantic steamer. The year was 1910, and as far as getaways went back then, Crippen’s plan to flee the jurisdiction and start a new life on another continent was an excellent one. What he didn’t count on, however, was a relatively new technology…

The Discount Divide: Bringing Value to Millennials and Baby Boomers
April 13, 2017 at 9:18 am

Rampant discounting in department stores has conditioned a great majority of consumers to wait for the "SALE" sign before even entering. And this is impacting how they make purchase decisions in other aspects of their lives. In fact, roughly 90 percent of the 750 consumers First Insight surveyed last month acknowledged that these discounts are…

A Look at How to Drive Shopper Engagement Via Digital Technology
November 18, 2016 at 12:21 pm

It's official: Digital technology has permanently altered the retail landscape. To examine why and how, Synchrony Financial took a deep dive into this reality with its current report, "Driving Shopper Engagement Through Digital Technology," which includes data from the 2016 Synchrony Financial Digital Study. The study, which gathered insights on mobile adoption and digital usage,…

Top Retail Trends of 2016
May 24, 2016 at 9:51 am

I recently received a really interesting whitepaper titled "The Top 10 Retail Trends For 2016" from Synchrony Financial that included a list of the top 10 technology, marketing and consumer trends that Synchrony predicts will have an impact on retail sales in 2016. Here are five of the key trends highlighted. Are any of them affecting…

President Carly Rosenberg on the Evolution of Bluefly
May 17, 2016 at 9:16 am

There’s been a lot going on lately at Bluefly, the online seller of women's, men's and children's apparel and accessories, home furnishings and décor and beauty items from both high-end niche as well as up-and-coming brands. Earlier this spring, for example, Bluefly unveiled a new look, including a site redesign, new logo, new branding, and…

Why Planning Systems Must Be Priority for Retailers
May 11, 2016 at 8:55 am

It’s no surprise to learn that retailers are in a rapid investment period in terms of IT systems. Historically slow to invest in technology, retailers are now playing catchup in an arena that punishes slow-movers. A retail CIO is faced with the daunting challenge of solving a myriad of complex issues fast, including: delivering the…

How to Jump on 3 Current Trends Impacting Retail Success
March 4, 2016 at 8:47 am

For a while now, retailers have been betting big on bits and bytes as they invest in retail technology. Overall, retailer IT spend was estimated at $60 billion in 2013. Although e-commerce platform spending gets much of the press, it’s only a small portion, $1.2 billion, of the overall retail tech budget. So where's the…

Barnes & Noble CEO: Focus on Experiences vs. Price
February 24, 2016 at 10:51 am

Retailers today have to differentiate themselves with experiential products and services, since most can no longer win on price. This was the key message delivered by Ron Boire, CEO of Barnes & Noble (B&N), during a fireside chat with James Green, CEO of Magnetic, during a session at eTail West yesterday. During the chat, Boire…

4 Things Retailers Should Know for 2016
February 22, 2016 at 9:37 am

One thing retailers can count on in January is innovation. Each year, retailers across the globe gather for Retail’s BIG Show hosted by the National Retail Federation (NRF). This year’s event covered the usual topics, such as payment technologies and improving the customer experience, but also demonstrated that there’s a big shift affecting the retail…

US vs. Europe: Taking on Retail Technology
January 6, 2016 at 11:13 am

The end goal of all retail companies is to hear the cha-ching of the cash register. But getting there is rarely an easy path. Retailers must make a series of decisions before the cash register rings, and one misstep along that decision path can cost them big. In fact, these missteps equate to $1.1 trillion…