Omnichannel

Father’s Day Spending Forecast to Reach Record High
June 17, 2021 at 6:15 pm

In this episode of Retail Right Now, Total Retail's Ashley Chiaradio and Kristina Stidham discuss retail spending predictions for Father’s Day. The industry is already experiencing a resurgence in spending as consumers become more comfortable shopping in stores as the COVID-19 pandemic wanes. This purchasing surge will push Father’s Day spending to a record high…

Supply Chain Automation Helps Retailers Meet Consumers' Omnichannel Needs
June 10, 2021 at 5:06 pm

The use of automation technology to facilitate the seamless flow of information between product suppliers and retailers is critical to meeting consumers’ omnichannel fulfillment demands. Automation is necessary for retailers to not only satisfy their customers’ lofty expectations for buy online, pick up in-store (BOPIS) and curbside pickup, but also to keep pace with their…

The Post-Pandemic State of Mobile, Part 2: Mobile’s Role in BOPIS and BOPAC
June 9, 2021 at 6:29 pm

During the pandemic, retailers faced once-in-a-lifetime headwinds, including closed physical locations, limited in-store capacity, slowed shipping times, and a customer that was oftentimes scared to leave the house. As a result, they turned heavily to buy online, pick up in-store (BOPIS) and buy online, pick up at curbside (BOPAC) to make their customers’ buying journeys…

Omnichannel: The Unlikely Savior of Physical Retail
June 9, 2021 at 4:12 pm

With vaccine rollouts accelerating across the United States and beyond, post-COVID surveys have emerged. Looking forward has turned to looking back as marketers examine how the pandemic accelerated e-commerce adoption and growth. Without a doubt, successive lockdowns had a tremendous short-term impact on e-commerce sales. According to SearchNode, 50 percent of companies saw online sales…

Tips to Improve Retailers' BOPIS and Curbside Pickup Programs
June 3, 2021 at 7:26 pm

The growth of omnichannel fulfillment programs such as buy online, pick up in-store (BOPIS) and curbside pickup of online orders has been trending for several years now. That trend reached a tipping point in the last 12-plus months, as the COVID-19 pandemic led consumers to seek out safer, contactless shopping experiences. Equally embraced by consumers…

4 Tips to Improve Omnichannel Gift Card Program Performance
June 2, 2021 at 10:01 pm

The gift card market in the U.S. is projected to record a CAGR of 9.2 percent during 2020-2024, growing to $221,147 million by 2024, according to the Q2 2020 Global Gift Card Survey. This comes on the heels of a report from Blackhawk Network that revealed a more than 80 percent increase in digital gift…

How E-Commerce, M-Commerce and S-Commerce Are Setting New Customer Experience Standards
May 25, 2021 at 10:46 am

After 2020’s big shift to e-commerce and a year’s worth of rising expectations for customer experience (CX), what’s the state of CX in digital commerce now? It’s a question worth asking because 87 percent of companies say they’ll compete on CX this year. Meanwhile, the ways that people can buy online keep evolving, which means…

2 Major Omnichannel Retailing Challenges, and How to Solve Them
May 13, 2021 at 6:47 pm

In this episode of Retail Right Now, Total Retail's Ashley Chiaradio and Kristina Stidham discuss an article recently published by Total Retail Report, “5 Things Holding You Back From Making Omnichannel Retailing Profitable,” authored by Steve Ross, omnichannel solution principal at Aptos. Retailers are struggling to manage a multitude of enterprise impacts, ranging from planning to…