Omnichannel

After attending NRF Big Show earlier this year and EuroShop more recently, it’s clear that retailers aren’t short of ideas. They’re focused on what actually works, consistently, across stores, day in and day out, and that shift points to a broader reality the industry has been circling for some time. Retail’s biggest challenge is execution…

When considering fundamental shifts in how shoppers define value in today’s retail environment, at the center is continuity. It's the expectation that a shopper’s relationship with a brand doesn’t reset when they move between channels, but instead flows seamlessly across them. For retailers, this is where the challenge becomes operational. While digital channels have evolved…

Products from Ace Hardware are now available on Uber Eats nationwide as the hardware cooperative becomes the latest retailer to dive into on-demand delivery services and Uber Eats works to recast itself from the "Eats" part of its brand. The two companies announced the partnership Tuesday, saying it would allow customers who already shop locally…

How retailers can provide a best-in-class customer experience via a unified commerce model -- and what that means for the bottom line

Buy online, pick up in-store. Five words that sound simple … until a wrong item turns an excited customer into a lost one. BOPIS (buy online, pick up in-store), BOSS (buy online, ship to store), and BORIS (buy online, return in-store) have evolved from convenience features into measurable revenue channels. The math is compelling: a…

While Amazon.com entering the big-box format with its largest-ever store will be framed as a push to compete with Walmart and Costco and win more physical baskets, the real story is more focused on attribution and retail media. This is more than an expansion of where Amazon sells products. Rather, it’s expanding where it can…

We've all heard the narrative: brick-and-mortar retail is dying, e-commerce is the future and physical stores are relics of a bygone era. But here's what that narrative misses: for certain categories, especially in retail technology, the physical store isn't just surviving; it's thriving. And there's a very good reason why. At PayMore, we've built our…

With inflation and rising prices looming, U.S. consumers are gearing up for the 2025 holiday season with a sharp focus on value and convenience. A recent Holiday Survey report from Monetate of 1,500 shoppers reveals that more than two-thirds (67 percent) are worried about costs, and 76 percent are hunting for deals to stretch their…

Putting on new shoes, seeing old friends, and inching ever closer to adulthood: for many children, “back-to-school” is an event characterized by reluctant excitement. For parents, however, this yearly ritual is an exhausting ordeal, one that drives 60 percent of them to tears. Between juggling multiple shopping lists, all-day shopping trips to crowded retailers, and…

Remember when “let me check in the back” was the best shot at finding what you came for? That version of retail, where stores were showrooms and the backroom was just overflow, doesn’t cut it anymore. Today, every store is being asked to do more: fulfill online orders, manage tight delivery windows, and create a…