Omnichannel

Like Classrooms, Retail Takes a Hybrid Approach This Back-to-School Season
September 24, 2020 at 9:08 pm

COVID-19 has left an indelible mark on many sectors. Consumers are continuing to shift priorities and spending habits as they adjust to new realities. Across the country, children are back to school in many different forms. Back-to-school marks the second busiest season of the year for retailers; an event that's only superseded by the holidays.…

Lowe's to Add Pickup Lockers to All U.S. Stores by March 2021
September 22, 2020 at 12:17 pm

Lowe's announced this morning that it will add self-serve pickup lockers to all U.S. stores, more than 1,700, by March 2021. The lockers will be an additional contactless option for shoppers, who have sought out these sorts of services during the COVID-19 pandemic. A scannable barcode generated after a purchase is made will allow shoppers to…

Effective Multichannel Retail Strategies During COVID-19
September 10, 2020 at 12:40 pm

As the COVID-19 pandemic continues to impact the United States, setting back store reopening plans, small to midsized retailers must grapple with the realization that new consumer behaviors and protocols sprung from this health crisis will be here for much longer than initially anticipated. Fortunately, there are technologies and integrations available that are able to…

Report: Omnichannel Experiences Must Extend to Gift Card Purchasing
September 8, 2020 at 4:20 pm

To help retailers get accurate insights into the performance of their gift card programs, NAPCO Research undertook a comprehensive review of the state of merchant gift card e-commerce offerings. This is NAPCO Research’s third annual Merchant Gift Card E-Commerce Evaluation. The cross-platform assessment evaluated 150 brands across 108 unique criteria. As part of the evaluation,…

Amazon Opens Online-Only Whole Foods Store in Brooklyn
September 3, 2020 at 2:40 pm

Amazon.com is opening a new Whole Foods store in Brooklyn, but it won’t be open to the public. In a first for the company, the Whole Foods store will be permanently online only, tasked with fulfilling online grocery orders for customers in the Brooklyn area, Amazon announced. The store, which opened on Tuesday, is located in Brooklyn’s…

Best Buy to Adjust Store Strategy to Adapt to E-Commerce Surge
August 26, 2020 at 3:14 pm

The dramatic shift toward e-commerce has sparked experimentation at Best Buy stores and inspired a new strategy that will turn some of them into hubs for online fulfillment, CNBC reported. Corie Barry, Best Buy CEO, said the retailer will start testing a ship-from-store pilot program. Although all Best Buy stores ship online orders, this program…

Best Practices for Retailers to Succeed in a Post-COVID-19 Reality
August 20, 2020 at 10:11 am

"Shelter in place" and "safer-at-home" orders are starting to lift in states across the country. Retailers are getting the green light to reopen their shops, but the reality they're returning to is entirely different than the one that they left. The impact of COVID-19 on the retail industry has been profound and is constantly evolving.…

Product Development, UGC Drive CALPAK's D-to-C Growth
August 17, 2020 at 6:33 pm

In episode 260 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Jennifer Kwon, president of CALPAK, a luggage and travel essentials company. Listen in as Kwon discusses the history of the company, its recent product development and direct-to-consumer (D-to-C) growth, and her career journey. She shares how the brand is staying competitive in a crowded luggage…

Now is the Time to Double-Down on Digital and Omnichannel
August 17, 2020 at 12:46 pm

The COVID-19 pandemic has completely turned retail upside down. As consumers have relied on digital commerce for essentials, and retailers and brands have relied on digital just to keep their “doors” open, the accelerated adoption of digital and omnichannel is driving new shopping behaviors that will likely have a lasting impact. As retailers scramble to…

How to Reinvent CX in the New Normal With Omnichannel Personalization
August 11, 2020 at 3:26 pm

In today’s shopping environment, consumer habits change by the day. One day shoppers may browse social media for a particular product, and the next, they browse different websites for the same product. Consumer behavior was already shifting towards digital before the coronavirus crisis. The COVID-19 pandemic, with its stay-at-home orders, has taught even the most…