Coach to Close Shops Inside Department Stores
August 9, 2016 at 11:45 am

Coach on Tuesday announced that it will shutter about 25 percent of its North American department store locations. Most of the locations tend to be low volume, according to the company, and the closings will be spread out in terms of geography. Coach will keep open its best-performing sites and avoid the stores that put its…

Nordstrom Addresses Recent Downturn
July 25, 2016 at 1:20 pm

In mid-August of last year, warning signs at the Seattle headquarters of Nordstrom Inc. first became apparent. Up to that point, the upscale apparel retailer, with $14 billion in annual sales, had enjoyed several years of steady sales growth and expansion. Its stock had climbed to a record high of about $80 a share. “Then, all of…

Nordstrom Buys Stake in Software Firm
July 8, 2016 at 12:09 pm

Nordstrom made a bold move this week by acquiring a minority stake in supply chain software firm DS Co. The platform provides a cloud-based service that will make it easier for suppliers to directly ship orders placed through Nordstrom’s retail partners — i.e., drop shipping. For example, if a customer purchases a shirt from Nordstrom’s website,…

Nordstrom Integrates Trunk Club's Operations, Cuts Jobs
June 30, 2016 at 12:25 pm

Trunk Club will close down its Goose Island, Ill., distribution center and work more closely with its parent company, Nordstrom, cutting 250 jobs in the process, the retailers said in a news release Tuesday. Trunk Club, which was acquired by Nordstrom in 2014, will begin shifting order fulfillment and distribution operations currently handled at its Goose…

What You Can Learn From 3 Leading Omnichannel Retailers
June 17, 2016 at 12:19 pm

According to Forrester, $1.5 trillion in retail sales start online and end in-store. Furthermore, research shows these omnichannel buyers have a 30 percent higher customer lifetime value (CLV). Want to earn a percentage of that enormous pie? To increase sales and see a higher CLV, online and brick-and-mortar retailers alike must make innovative omnichannel marketing initiatives…

In the News: Apple Pay Coming to the Web
June 14, 2016 at 12:23 pm

Learn more about why Apple Pay becoming available on the web is a potential game changer for online retailers; what Staples is doing to compete in today's instant gratification economy; and an unintended consequence for retailers’ generous return policies — lower pay for store associates.

Nordstrom Quietly Purging its Stores of Michael Kors
May 26, 2016 at 10:50 am

Nordstrom and Michael Kors are on the rocks. The Seattle-based department store is quietly dumping the designer’s handbags in more than half of its 121 full-line stores across the country, according to a research report on Tuesday. Nordstrom is also feeling squeezed by rival Macy’s, which has a glut of Kors bags, many of them on sale,…

Nordstrom to Lay Off Up to 400 Workers
April 19, 2016 at 10:51 am

Beset by fierce online competition, a lackluster retail climate, the costs of rapid expansion and sagging profits of late, Nordstrom on Monday said it expects to lay off 350 to 400 people in a cost-cutting measure aimed at becoming more efficient. The majority of the cuts will come from its corporate headquarters in Seattle, where departments…

What it Takes for Fashion Retailers to Win Hearts … and Wallet Share
March 23, 2016 at 10:56 am

Every retailer hopes to earn not just wallet share, but also the loyalty of its customers. A delighted and loyal customer will keep coming back, spend more money while there, and go one step further by recommending their favorite retailer to friends and family. Recently, Market Force Information announced the results of its annual fashion…

Nordstrom Lays Off 120 IT Staffers Amid Investment Slowdown
March 15, 2016 at 10:40 am

Nordstrom has laid off more than a hundred staffers in its technology operations as the company steps off the investment pedal in the midst of a surprisingly tough retail environment. A person familiar with the company said 120 employees were laid off last week from the company’s tech department. The move comes in the wake of…