User Experience

With the rise of customer centricity, retailers now need to focus on optimizing the customer journey through personalization.

As a retailer, there have probably been times when you notice an uptick in unexplained cart abandonments or a drop in online sales. While there are a number of factors that can lead to these issues, there's a relatively new problem that has flown under the radar for most retailers: malware-driven advertisements. These unauthorized ads…

If your store’s doors are locked, three seconds is all it takes for a shopper to rattle the handles, then turn around and go somewhere else. For many retailers, the holiday season is a time of both trepidation and anticipation. As both Macy’s and Lowe’s discovered last year with site outages due to overcapacity, it’s…

Sticking solely to familiar customer experiences doesn’t cut it anymore. Retailers need to invest in creative differentiation.

Attendees will leave this webinar with a better understanding of how global e-commerce opportunity will impact future success.

In episode 172 of Total Retail Talks, recorded at this year's Shop.org conference in Las Vegas, Kevin Hourican, president of CVS Pharmacy, discusses how the drug store chain is investing in technology solutions that improve its customers’ experiences across all channels. Hourican offers insights into the ways that CVS is integrating its online and offline…

According to the Voxpro CX Index: At the Corner of Technology and Human Experience, though, consumers still want human-to-human interaction. This means businesses need to deploy a balanced approach for CX. Voxpro, powered by TELUS International, surveyed 1,000 U.S. consumers to determine how they feel about interacting with AI and automation, such as chatbots, and how well they trust businesses with their personal data.

Customer experience continues to be a brand differentiator for businesses today, and is critical to gaining and retaining customers. As emerging technologies like artificial intelligence (AI) and automation become more prevalent, businesses are deploying these technologies to help improve the customer experience (CX). According to the Voxpro CX Index: At the Corner of Technology and […]

This interactive webinar will address the e-commerce trends that figure to have the biggest impact on retailers’ businesses in 2019.

The retail industry is undergoing a major transformation as e-commerce disrupts traditional brick-and-mortar store models and gives rise to new modes of “experiential retail” — last week's bankruptcy filing by Sears speaks to that trend. Experiential retail is being driven by a number of factors, including the increasing popularity of e-commerce, the decline in traditional…