User Experience
What does it take to run a successful retail business? A few years ago, it was about the quality of your brick-and-mortar business. Fast-forward to today, and itโs all about your online experience. However, while consumers have become better acquainted with technology, many business owners are still adapting to the digital landscape. In order toโฆ
As consumers increasingly prefer to shop online, retailers can no longer compete on price and product specifications alone. After all, if shoppers just want low prices and wide product selections, they can head to Amazon.com. Where you can compete is with a customer experience that sets your business apart from competing retailers. As the Harvardโฆ
First Insight conducted a consumer survey examining retail industry disruptors that could be driving shopping behaviors and purchase decisions. Results revealed a significant gender gap between how men and women shop and make purchase decisions, as men are less likely to embrace disruptors such as mobile shopping, Amazon.com, discount retail and AI.
As customer experience continues to define retail success, brands and marketers must audit their โcustomer experience toolkitsโ regularly to ensure they're equipped to meet todayโs high consumer expectations. One often overlooked but significant tool is the ability to engage with consumers in the exact right way at the exact right time, before the opportunity vanishes.โฆ
The world of social media advertising is going through a seismic shift. Not only are brick-and-mortar businesses fighting for survival, many e-commerce brands are struggling to find and maintain their target social media audiences. In a world that includes thousands of competitors, a wide range of social channels and millions of demanding buyers, retailers mustโฆ
The words are often used interchangeably, but thereโs a huge difference between "buying" and "shopping." Buying is straightforward. It's when your bathroom light blows and you need to purchase a 40-watt bulb as quickly as possible. Buying is the process of locating and purchasing a product you know you want โ it's intent-driven purchasing. Shopping,โฆ
As our world becomes increasingly connected, consumers' digital expectations are rising. Visaโs Paul Walsh discusses a recent report that uncovers current issues with antiquated means of collecting customer insights, fragmented digital to physical experiences, and provides recommendations on key means to simplify and improve the customer journey through data and collaboration. Learn how companies can partner with third parties to leverage data and APIs to co-create the customer experiences of tomorrow.
Join our webcast to learn about revolutionary new approaches to โknowing your customerโ.
In 2017, many struggling retailers closed their doors. In fact, more than 6,800 stores closed from the impact of online retailing or, in some cases, lack of interest in their businesses. Consumers are no longer willing to go into a store and meander through the aisles to make a purchase, unless itโs for a bargain (thinkโฆ