
Systems Integration

At the end of 2019, retail was one of the hottest industries poised for digital disruption in 2020 and the decade ahead. In fact, PwC reported it’s one of the top industries with the greatest opportunity for artificial intelligence (AI) impact by 2030. Looking back at the digital strides retailers have made over the past…
Retailers need technology that helps them meet customer expectations while providing a seamless shopping experience across all channels. To achieve these goals, many retailers are leveraging robust omnichannel-enabled, high-yield fulfillment operating models that can help them make a high-yield decision at every point in time, considering promises to customers and stores, inventory positions, time and labor constraints, and other external environmental factors.
In this episode of Retail Right Now, Total Retail's Ashley Chiaradio and Kristina Stidham discuss an article recently published on Total Retail titled, “Retail Modernization: Unlocking Actionable Insights,” authored by Valentyn Kropov and Jessica Bricker of digital consultancy SoftServe. This article examines how retailers can increase operational efficiency by turning data into actionable insights. They…
Disparate systems and siloed data make it nearly impossible for retailers to effectively run analytics that provide insight into the business and its customers. Modernizing legacy infrastructures and moving data to a centralized location within a cloud platform lets retailers reduce IT spend (from costly maintenance), leverage advanced technologies to transform structured data into actionable…
Cavender's is a legendary western and workwear retail chain based in Tyler, Texas. Founded in 1965, the family-owned brand currently has 84 stores in 14 states, as well as a strong online presence. Cavender’s is also famous for its rodeo booths. Challenge According to Larry Waterman, executive vice president and chief operating officer, relationships have always been the foundation…
As we move further into 2020, the line between how retailers define luxury, especially as it pertains to consumer taste and expectation, has become an increasingly communal process. In order to achieve success, brand representatives and buyers have gravitated towards listening to their customers, engaging with them via social media, and including their feedback throughout…
As the grocery market becomes more digital and customer expectations rise, grocers like Northgate Market need to implement new technology to stay competitive. In this interview conducted at the 2020 National Retail Federation Big Show in New York City this week, Total Retail's Joe Keenan speaks with Harrison Lewis, chief information and privacy officer at Northgate Market,…
When asked what are the top challenges when implementing a new technology into their business, 70 percent of retailers said integrating it with existing technology. That's just one of the key takeaways from Total Retail’s 2019 Retail Technology Report, which was produced in conjunction with Arm Treasure Data, an enterprise customer data platform. In this year's second…
Until a few years ago, fine-jewelry maker Miansai sold most of its accessories wholesale to high-end retail department stores. As with many other brands and retailers, Miansai witnessed firsthand the decline of brick-and-mortar stores, and how they can’t compete with the convenience and variety of online shopping. To survive this brave new world, Miansai had…
In this interactive webinar, retail industry experts will discuss the importance of an effective cross-channel marketing strategy.